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What was the Hospitality Management really mean?

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Elaine’s Answer

Hi Rovy. There are definitely a lot of opportunities in the Hospitality industry with Hospitality Management being one of them. It's basically a service industry as Summer mentioned. Many think of hotels, restaurants etc. It typically involves some form of entertainment and all the actions that need to occur behind the scenes. It could also involve Food & Beverage Management, Supply Chain Management, Facilities Management, Customer Service Agents etc. Any sort of venue/event needs a Hospitality team. Sporting events, Corporate parties, Weddings, Fundraiser etc.
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Barbara’s Answer

Hello,
In addition, most colleges and universities have hospitality management (HM) programs, certificates, or degrees and Global Hospitality Management (GHM) programs.

I recommend going online or to the library, reviewing the different areas, and seeing what appeals to you. For example, your interest may be in events, hotels, rail, or the other areas mentioned by Elane and Summer. Depending on your interest, a company may offer internships so you can learn firsthand if the field makes you smile! Enjoying your career selection is the first step towards success!
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Jennifer’s Answer

Hospitality Management can cover a broad range of industries and lead to many different careers. As well as typical hotel, retail or restaurant managament, some property management companies are hiring people with hospitality backgrounds. Excellant customer sevice and communication skills are vital in all of these industries.
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Summer’s Answer

Hi Rovy! That's a good question. Hospitality Management typically relates to managing or working at a hotel, restaurant, spas, tourism, etc. Such roles could be hotel manager, event planner, entertainment coordinator, etc. You'd likely need good communication skills, organization, patience, and business knowledge to run the operation efficiently and effectively.
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Mark’s Answer

Lots of great answers to a really good question. I like to view Hospitality Management as "the people that make allowing others to enjoy an experience possible". There are many facets to this and, depending on the industry and size of the organization, you may wear one hat or a dozen. Consider a restaurant for example. At the most basic level, you will have a kitchen manager (KM), a front-of-house manager (FOH), and an overall manager (the general manager or GM). A single-unit family owned store, one person is usually over the kitchen and another over the guest experience (FOH), but someone is likely acting as the GM as well. A larger unit will usually have one person in each position. A chain of stores may add an area manager (AM) to oversee each unit with fresh eyes for operational improvements. A fine dining establishment may have a sommelier or bar manager, who oversees the alcohol service (sommeliers specialize in wines, so there may be a bar manager as well).
When you begin discussing food service at a hotel, the same roles exist with different names. The biggest differences is that the general manager is also overseeing the guest experiences at the property, as well.
One thing to keep in mind, if you choose to enter the Hospitality Management field, is that many of your best employees have worked their way into management levels from the most entry level position, so share your education with them to improve their skills and abilities but also pay attention to their wisdom as they have been in the trenches and have the real-world experience to share with you as well.

Mark recommends the following next steps:

Take a part-time (or summer) job in a restaurant, hotel, water park, concert venue or in an event planning shop to see what interests you.
Look at college/university programs to see what areas their hospitality programs cover or specialize in teaching.
Talk with each school's Placement Office to see how many of graduates get placed and what types of jobs they secure.
Don't believe there is only one path to get to where you want to be. Look for opportunities constantly; sometimes a lateral move is better than a promotion.
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