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Within the workplace, how would you control emotions towards your best patient if something goes wrong?

What should I expect as a CNA?
What kind of medical equipment would be needed?
Which is the best, home care or facility care?
I am currently a direct support care worker, what do you think would best prepare me for this career-field?

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James Constantine’s Answer

Hello Horzeckia,

To control emotions towards your best patient in the workplace when something goes wrong, follow these steps:

Remain Calm: Maintain a composed demeanor to help the patient feel at ease and ensure effective communication.
Empathize: Understand the patient’s feelings and concerns, and offer reassurance.
Problem-Solving: Work with your team to address the issue and find a solution.
Clear Communication: Keep the patient informed about the situation and any changes in their care plan.
Reflect and Learn: After the incident, analyze what happened, discuss it with your colleagues, and learn from the experience to prevent similar situations in the future.

As a CNA (Certified Nursing Assistant), you can expect to:

Assist with activities of daily living (ADLs) such as bathing, dressing, and feeding.
Monitor and report changes in patients’ conditions to nurses or other healthcare professionals.
Help with mobility, including transferring and ambulation.
Provide basic personal care and hygiene assistance.
Perform routine tasks like taking vital signs and measuring intake/output.

Medical equipment needed varies depending on the patient’s needs and the healthcare setting. Some common equipment includes:

Bed: Hospital beds, adjustable beds, or specialized mattresses for pressure relief.
Mobility Aids: Walkers, wheelchairs, canes, or lift equipment.
Monitoring Devices: Blood pressure monitors, pulse oximeters, glucometers, and ECG machines.
Personal Care: Toileting aids, bathing equipment, and dressing aids.
Respiratory Equipment: Oxygen tanks, nebulizers, and ventilators.

Between home care and facility care, the best option depends on individual needs and preferences. Home care offers a familiar environment, personalized care, and family involvement. Facility care, such as nursing homes or assisted living facilities, provides 24/7 professional care, socialization opportunities, and organized activities.

As a direct support care worker, you can best prepare for this career-field by:

Gaining Education: Pursue relevant certifications, such as a CNA or Home Health Aide (HHA) certification.
Training: Participate in on-the-job training and attend workshops or seminars related to your field.
Developing Skills: Enhance your communication, empathy, and problem-solving abilities.
Networking: Connect with professionals in the field and learn from their experiences.
Staying Updated: Keep up with industry trends, best practices, and new technologies through reading, attending conferences, or online resources.

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GOD BLESS YOU,
James Constantine Frangos.
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Sheila’s Answer

Experience is the best teacher. You will learn as you go. Get as much training/information where ever you are. I am still learning. I learn daily. You attitude prepares you for everything. If you have an open attitude to learn and patience to deal with sick people. You will go far. Keep your eyes and ears open. Be kind to everyone - even if they are not so kind to you. You have the potential to go very far!!
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Craig’s Answer

This might be tough, but try not to take it personally. Your patient is unhappy and 9/10 times it has nothing to do with you. They're gonna yell at the person regardless of who they are or what they did. As long as you followed your scope of practice and didn't let your emotions get in the way(I've seen a CNA kick a patient 3 times and claim she was trying to kill a bug!) You did great kid!
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Tam(Tommy)’s Answer

I can answer two questions from this thread from experience

1. For your emotion, it always good to remind yourself you are giving your all and regardless of the outcome, you did your best. When thing goes wrong, remember that complication is not always predictable. Never blame yourself for those scenarios and cherish the patient to your best ability. They will be very thankful even if their gestures are not matching

2. I would say facility care is the best in term of sustaining the patient health. The Home Care is better for their mental health and need for family connection.
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