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What are three important things I should know about being a Computer & Information Systems Manager (e.g. working conditions, typical schedule, rewards, and challenges including those for people new to the job)?
For example, will I be working from home or would I be away from home for long periods of time if its random stuff like that and other stuff I put in the example
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6 answers
Updated
William’s Answer
Hi Francisco!
Working condition: You plan, coordinate, and direct IT related activities in an organization (REMOTELY or ONSITE). It can be on par-time or full-time contracts. You may work as a consultant with relevant qualifications and experience.
Typical schedule:
IT quality management - monitoring and controlling of IT system certifications, performance tests, checks and audits.
IT systems accounts, portals and subscriptions management.
IT security management - updates, upgrades, routine maintenance and repairs.
Software installation, updates, upgrades, routine maintenance and corrective maintenance.
Network infrastructure management.
Computer hardware installation, upgrade, routine maintenance and repairs.
Management of cloud services.
Management of website, e-commerce and internet services.
Challenges:
Integrating ITIL 4 frameworks to service management.
Adapting ISO 27001 information management systems into operations. Especially, IT security risk management.
IT Governance - enforcing IT compliance among the workforce.
Technical support reliability to sustain business continuity by preventing IT system breakdown and change management.
Working condition: You plan, coordinate, and direct IT related activities in an organization (REMOTELY or ONSITE). It can be on par-time or full-time contracts. You may work as a consultant with relevant qualifications and experience.
Typical schedule:
IT quality management - monitoring and controlling of IT system certifications, performance tests, checks and audits.
IT systems accounts, portals and subscriptions management.
IT security management - updates, upgrades, routine maintenance and repairs.
Software installation, updates, upgrades, routine maintenance and corrective maintenance.
Network infrastructure management.
Computer hardware installation, upgrade, routine maintenance and repairs.
Management of cloud services.
Management of website, e-commerce and internet services.
Challenges:
Integrating ITIL 4 frameworks to service management.
Adapting ISO 27001 information management systems into operations. Especially, IT security risk management.
IT Governance - enforcing IT compliance among the workforce.
Technical support reliability to sustain business continuity by preventing IT system breakdown and change management.
Thanks for the advice.
Francisco
Updated
Madeline’s Answer
Hi I was a Management Information Systems major and graduated in 2020. Since I graduated during peak - COVID my work experience was virtual with no travel, but I have started to notice as COVID is winding down and things have opened up, there has been a larger push for more Hybrid working. It definitely depends on what role you go into through!
The typical schedule depends on what you do and the company you decide to work at. For me I work full-time so 40 hours a week and get paid bi-weekly with opportunities for awards / bonuses for doing outstanding work recognized by my leadership.
Tips for people new to the job-
Don't be afraid to reach out to others, networking is key! Seasoned professionals may seem intimidating at first but they are nice and always willing to chat about their career path and roles.
Take detailed and organized notes.
Ask a lot of questions! If you don't know something that is fine and expected, don't be nervous to ask professionals to help explain!
The typical schedule depends on what you do and the company you decide to work at. For me I work full-time so 40 hours a week and get paid bi-weekly with opportunities for awards / bonuses for doing outstanding work recognized by my leadership.
Tips for people new to the job-
Don't be afraid to reach out to others, networking is key! Seasoned professionals may seem intimidating at first but they are nice and always willing to chat about their career path and roles.
Take detailed and organized notes.
Ask a lot of questions! If you don't know something that is fine and expected, don't be nervous to ask professionals to help explain!
Updated
Barak’s Answer
Each companies are different but must of them add in common the availability to work remotely ( now after the Covid ) from any location as long as you are available to support your systems in any time ( weekend , nights and etc ... ) . Some times you will have to be on site for manual intervention ( like connection switches , update any hardware and etc ... )
You will increase your computing knowledge and experience ( a lot of companies Invest in the employee's knowledge by let him take a lot of Courses in new domains related to his day to day job ) so during the years you will acquire professional knowledge which will " raise your salary" and self knowledge at the IT domain . For the challenges you will have to achieve is to able to support the systems in minimum down time in a very professional manner .
You will increase your computing knowledge and experience ( a lot of companies Invest in the employee's knowledge by let him take a lot of Courses in new domains related to his day to day job ) so during the years you will acquire professional knowledge which will " raise your salary" and self knowledge at the IT domain . For the challenges you will have to achieve is to able to support the systems in minimum down time in a very professional manner .
Updated
Jerome’s Answer
It depends somewhat on what you mean by a "Computer & Information Systems Manager". If that's referring to someone who manages _systems_ then yes, you're looking at potential remote working, a schedule that can be flexible as long as you understand that you're going to be working where, when, and however your systems demand it (including weekends and holidays to obtain downtime), and technical challenges which also involve constantly staying up with the state of the art in terms of new hardware, software, and standards.
On the other hand, if you're talking about someone who manages the _people_ who work with the systems, then you'll probably be in the office more often (though not necessarily; a lot of managers can and do work very well remotely), and will likely be more interested in scheduling, project management, resource allocation, and budgeting; it's a different skill set although you still need to understand the technology and challenges your people face every day.
On the other hand, if you're talking about someone who manages the _people_ who work with the systems, then you'll probably be in the office more often (though not necessarily; a lot of managers can and do work very well remotely), and will likely be more interested in scheduling, project management, resource allocation, and budgeting; it's a different skill set although you still need to understand the technology and challenges your people face every day.
Updated
Elena’s Answer
1. You can often work remotely and therefore your job opportunities are less limited geographically
2. You can have flexible work hours as long as you deliver on time
3. You job will require intense focus for long periods of time, and incredible attention to detail
2. You can have flexible work hours as long as you deliver on time
3. You job will require intense focus for long periods of time, and incredible attention to detail
Thank you for the advice, Elena.
Francisco
Updated
Jimil’s Answer
Hi Francisco. If you are a manager in an IT department, you likely will work a remote position. While there are some hybrid opportunities available, many of the responsibilities of administrators involve giving permissions and getting software and hardware setup for businesses. Many IT dept use salesforce or other CRMs in order to manage customer records and other information. As a manager, you might be answering questions that lower level employees have, and you may also help the company stay on budget if you move toward more of a project management role. IT in today's workplace tends to be pretty laid back, and you might spend most of your time waiting for tickets and addressing them once they appear. Anyone in a company can submit a ticket, and these are essentially your job. Many companies that use software engineers have tickets coming all the time from customers and a number of other stakeholders. Addressing these tickets and instructing others to do so would be your main responsibility as an IT manager.