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How are the customers

customer Representative

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Subject: Career question for you

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6 answers


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Luis’s Answer

One of the key aspects about understanding customers is to build rapport with them. This will allow you to understand who they are, what they are going through and it will give you the chance to find out their needs. All customers behave different depending on the situation they are facing there for making that personal connection will allow you to level ground with them.
Hi Luis: great advice! I agree with you on building a rapport with the customer is a key aspect. Personal connections are important. Thanks for sharing. Sheila Jordan
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Gerald’s Answer

Customers are a reflection of how they feel they have been treated in the past by the company. Connecting with them will connect them to you and allow you to change that perception. Customers are great so long as you put their emotions first and business second.
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Enrique’s Answer

When interacting with customers, it's often best to do a lot of listening up front, adding value based on what they've shared first (resolved their issue, addressed their concern). This will help build trust and trust is key when managing customers.
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Teresa’s Answer

It depends on which kind of industry you are in.

There is many different of customers, easy or tough.
First of all, you need to know more information about the customers, what cause they come in, what is their needs.
Try to provide opinions for the customers. Different person has different characters, so it is so difficult to set a specific way to serve all customers.
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Gaurav’s Answer

Hello Isaac,

Many categorizations and variants possible ..

1. Global vs Local (depends on their physical location)
2. Tough vs Easy. (depends on their character)
3. Result oriented vs process oriented (depends on their approach and need)

Just an added suggestion - understanding the problem statement from customer and how it impacts their business will always give better insights to the problem and the impact you can make to the customer :)

Cheers
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Arun Kumar’s Answer

Subject Matter experts Vs. Business Centric
Based on industry segments like Healthcare, Energy, Manufacturing etc
Global Vs. Local
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