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Informational Interview For CNA

I would like to learn more about my trade, please take the time out to answer these questions.

1. What is the best way to deal with a difficult patient?

2. What is the hardest thing about becoming a CNA?

3. What made you want to become a CNA?

4. What is the typical process of training going from a CNA to LPN?

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Kess’s Answer

1. What is the best way to deal with a difficult patient?

I've found that most difficult patients are simply frustrated. Apologizing and acknowledging their complaint without making excuses is often a good response. I.e. "I'm sorry about that wait. We know your time is valuable."
Some patients are just going to be difficult in general. For these, keep in mind that no matter what you do, they might just be difficult and it's a reflection of what they are going through in their lives. This doesn't reflect on you or the practice. Try to stay compassionate and empathetic but not to the point where it is damaging to you. Professional distance is an art!

2. What is the hardest thing about becoming a CNA?

This varies depending on which route you take. I think academically it can be challenging especially if the student hasn't taken anatomy, physiology, or biology yet. Some chemistry and math courses would probably help too. However, I applied for my CNA after I already had my EMT.

3. What made you want to become a CNA?

Lot of opportunities! Less stress than an EMT. Each clinic and practice is different and there are so many different places to work. Pediatrics, urology, pulmonology, Veteran's Affairs hospitals, naturopathic offices, all of them use CNAs.

4. What is the typical process of training going from a CNA to LPN?

This usually takes about a year to complete. Most programs require about 60 credit hours to make LPN. However, some are as short as 6 months while others can be done online. These programs require both book learning and clinical rotations. Consider looking at your local community college for both types of training!
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Lilly’s Answer

1. What is the best way to deal with a difficult patient?

I think the best way is to be human with them. When patients start to lose control and they don't get treated with respect, it's hard for them to want to be helpful or kind. I always approach with kindness.

2. What is the hardest thing about becoming a CNA?

I was the most worried about the skills test to become certified. It is a lot to learn, but you need to be able to motivate yourself and see your end goal.

3. What made you want to become a CNA?

I wanted to help other people. It's the cycle of life. The older generation took care of me and now I will take care of them.

4. What is the typical process of training going from a CNA to LPN?

I would recommend going to a technical college. It is usually a 1-year program that includes school work and clinical experience. You can also study to be a RN (2-year program) and take the test to be a LPN after 1 year of studying in the RN program. Check with your local colleges!

Lilly recommends the following next steps:

Talk with a CNA class teacher from your local college.
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