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What does a Computer Systems Technician do on a day to day basis?

What does computer system Technician do

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Daria’s Answer

A Computer Systems Technician is responsible for maintaining and troubleshooting computer systems, servers, and networks. They also provide technical support to employees and customers both onsite and remotely. Here are some of the day-to-day tasks that a Computer Systems Technician may perform:

- Maintaining computer systems: This includes installing and configuring hardware and software, updating existing systems, and performing routine maintenance tasks.

- Troubleshooting errors: When computer systems or networks experience issues, Computer Systems Technicians are responsible for identifying and resolving the problem.

- Providing technical support: Computer Systems Technicians provide technical support to employees and customers both onsite and remotely. This includes answering questions, providing guidance, and resolving technical issues.

- Monitoring system performance: Computer Systems Technicians monitor the performance of computer systems, servers, and networks to ensure they are running smoothly. They also identify potential issues and take steps to prevent them from occurring.

- Maintaining internet connectivity: Computer Systems Technicians are responsible for ensuring that internet connectivity is maintained throughout an organization.

- Repairing computer hardware: When computer hardware fails, Computer Systems Technicians are responsible for repairing or replacing the faulty component.

- Installing new hardware and software: Computer Systems Technicians install new hardware and software as needed to meet the needs of an organization.

- Providing training: Computer Systems Technicians provide training to employees on how to use new hardware and software.

I hope this helps!
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James’s Answer

Hello Omolaja,

A Computer Systems Technician is potentially a broad field.

The question to understand is what is it about this field of work that interests you, and what have you seen or what has been the influence? For example:

- Do you like the thought of working with computer hardware or software specifically?
- Do you like the thought of working in a retail environment, perhaps advising or selling end user computing devices (PCs, consoles, mobile etc.)
- Do you like the thought of being out on the road, repairing hardware or software for commercial or private users?
- Do you like the thought of working in a large company in a specific industry, being part of an Information Technology team working on supporting or supplying services to help the users (employees) in the company become more productive?
- Do you like the thought of working in a call centre, taking customer calls and helping them resolve computing related problems?
- Do you like the thought of becoming a software developer or engineer, learning a programming language (e.g. Python, Java, C#, C++, R, PHP etc.) and creating applications (or apps), programs or automating processes or routines?
- Do you like the thought of becoming an expert in a specific product or area e.g. personal productivity tools like Microsoft Word/Excel/Powerpoint, work on Generative AI or such as Microsoft Co-Pilot, understand corporate technology such as ERP (Enterprise Resource Planning) such as SAP or SAS or specialise in cloud computing such as Microsoft Azure, Amazon Web Services or Google Cloud?

The point being, these questions are for you to really understand where you want to start and what your destination might be. Starting as a computer technician is really about entering into a domain of Information Technology, which can lead to many longer term career options, or if you choose to become a customer facing engineer or retail advocate, you choose !

Hope this helps you clarify your interests!
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James Constantine’s Answer

Hey there, Omolaja!

Ever wondered what a day in the life of a Computer Systems Technician looks like?

Computer Systems Technicians, also known as Computer Support Specialists, are the superheroes who ensure our computer systems run smoothly. Their daily tasks can change based on the organization's needs, but generally, they're the go-to people for technical help, system maintenance, and network management. Let's dive into their typical day:

1. Troubleshooting and Technical Support:
These tech gurus are the first line of defense when hardware or software issues arise. They diagnose the problem, find a solution, and implement fixes to keep our computer systems running smoothly.

2. Installing and Configuring Hardware and Software:
When it comes to setting up new hardware or software, Computer Systems Technicians are the experts. They ensure everything is compatible and running smoothly with the existing systems.

3. Maintenance and Upgrades:
Just like a car, computer systems need regular check-ups to avoid problems and perform at their best. These technicians handle routine maintenance, software updates, and system upgrades.

4. Network Management:
In a networked environment, these technicians manage the network infrastructure. They handle everything from setting up connections to ensuring data security across the network.

5. User Training and Assistance:
Computer Systems Technicians are also great teachers. They train users on how to use hardware and software effectively and provide ongoing support for any questions or concerns.

6. Documentation:
Keeping track of system configurations, troubleshooting procedures, and user interactions is another crucial part of their job. This helps keep a record of system changes and serves as a reference for future troubleshooting.

7. Security Measures:
Keeping computer systems safe from cyber threats is a top priority. They set up firewalls, antivirus software, and other security measures to protect sensitive data.

8. Collaboration with IT Teams:
These technicians often work with other IT professionals to tackle complex technical challenges and ensure the IT infrastructure's stability.

In a nutshell, a Computer Systems Technician's day revolves around providing technical support, maintaining systems, managing networks, ensuring data security, and working with IT teams to optimize system performance.

To answer this question, I referred to three authoritative sources:

1. IEEE Computer Society: This society offers insights into various aspects of computer systems technology.

2. Association for Computing Machinery (ACM): ACM publishes cutting-edge research in computing and information technology.

3. Microsoft TechNet: This platform provides resources related to computer systems technology, including system maintenance best practices and troubleshooting guides.

These sources helped me gather comprehensive information about the roles and responsibilities of Computer Systems Technicians from industry experts.

Stay blessed and enriched, Omolaja!
Best wishes,
James.
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Priyanka’s Answer

Hello Omolaja,

Trust you're in good spirits. The role of a Computer Systems Technician is pivotal, ensuring that computer systems within an organization are running smoothly and efficiently.

If the following tasks excite you, then this job is a perfect fit for you:

- Resolving hardware problems.
- Enhancing computer components such as memory, hard drives, and processors.
- Installing and setting up operating systems, software applications, and drivers.
- Establishing and managing local and wide area networks.
- Troubleshooting network glitches and ensuring seamless connectivity.
- Implementing robust security measures like firewalls and antivirus programs.
- Regularly backing up important data and formulating recovery plans.
- Restoring data in case of hardware failures or other unforeseen circumstances.
- Offering technical assistance to end-users, both remotely and face-to-face.

This role offers a great opportunity to apply your skills and make a significant impact. So, if these tasks sound engaging and you're up for the challenge, this job is perfect for you!
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Efrain’s Answer

Hi Omolaja, here's an organizational and emotive answer version: "Let's help someone who's feeling swamped by technology to smile again. We'll make sure their tech tools work just the way they should!"
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Vilma’s Answer

A computer technician performs various problem-solving tasks such as fixing non-functioning laptops. They also handle issues related to various applications, including the Google app, and video conferencing platforms such as Webex, BlueJeans, and Zoom.
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