32 answers
Hayden
Student
Graniteville, South Carolina
1
Question
Updated
702 views
What makes a good professional worker?
I've aways wondered what qualities employers looked at to determine what potential employees look professional and fit the standard.
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32 answers
Jane Torres, PHR, SHRM-CP (She/Her)
Global Talent Consultant, Director at PwC
4
Answers
Tampa, Florida
Updated
Jane’s Answer
I love that you've asked this question. It may differ by employer and role however, the following are traits should apply across the board. Act with integrity, demonstrate care (for self and others), collaborate and work well with others, make a positive difference with the work you do and your interactions with others, proactively stretch beyond what you think you are capable of. Take time to upskill, rest and recharge, and absolutely ask for feedback. Self reflect on feedback provided, take ownership, and apply it. Best of luck!
Wong Loke Yuen
Head of Programme cum Senior Lecturer
645
Answers
Johor Bahru, Johor, Malaysia
Updated
Wong’s Answer
One of the most important qualities is being reliable. This means showing up on time, meeting deadlines, and finishing the tasks you say you will. When you're dependable, managers and coworkers know they can trust you, which makes you stand out in a positive way.
Another key quality is good communication. Professional workers speak and write clearly, listen carefully, and ask questions when something is unclear. They pay attention to their tone and try to be respectful and polite in every situation. Strong communication helps prevent confusion and makes teamwork much easier.
Employers also value a strong work ethic and initiative. This means taking responsibility for your work and trying your best, even when no one is watching. It also means being willing to learn new things, looking for ways to solve problems, and not waiting to be told every single step. People who show initiative appear motivated and mature.
A professional appearance and attitude also matter. This doesn't always mean formal clothing, it means dressing appropriately for your industry. A professional attitude includes being calm, respectful, patient, and polite, even when things are stressful.
Another important trait is adaptability. Workplaces change all the time, and employers want people who can adjust to new tasks, new tools, or unexpected situations. Being flexible shows that you can handle change and continue doing your job well.
Another key quality is good communication. Professional workers speak and write clearly, listen carefully, and ask questions when something is unclear. They pay attention to their tone and try to be respectful and polite in every situation. Strong communication helps prevent confusion and makes teamwork much easier.
Employers also value a strong work ethic and initiative. This means taking responsibility for your work and trying your best, even when no one is watching. It also means being willing to learn new things, looking for ways to solve problems, and not waiting to be told every single step. People who show initiative appear motivated and mature.
A professional appearance and attitude also matter. This doesn't always mean formal clothing, it means dressing appropriately for your industry. A professional attitude includes being calm, respectful, patient, and polite, even when things are stressful.
Another important trait is adaptability. Workplaces change all the time, and employers want people who can adjust to new tasks, new tools, or unexpected situations. Being flexible shows that you can handle change and continue doing your job well.
Tyler White
Account Executive - Tech Sales, Real Estate Investor, Coach
50
Answers
Springville, Utah
Updated
Tyler’s Answer
One of the rarest traits in the professional workforce today is doing what you say you’ll do. This includes showing up on time, helping out with a project, going the extra mile.
Too often, people will say they’ll do something but end up never doing it. Having integrity and being honest in what you do is one of the great ways to set yourself apart.
Patrick Lencioni describes the ultimate worker as being humble, hungry, and smart. If you can have those 3 qualities along with utmost honesty, good things will come your way.
Too often, people will say they’ll do something but end up never doing it. Having integrity and being honest in what you do is one of the great ways to set yourself apart.
Patrick Lencioni describes the ultimate worker as being humble, hungry, and smart. If you can have those 3 qualities along with utmost honesty, good things will come your way.
Having a positive and can-do attitude and being willing to go above beyond to help others even when it is not your assigned responsibilities.
Janet Wang
Allie Ray
Human Resources Operations Manager
2
Answers
Chicago, Illinois
Updated
Allie’s Answer
Hi Hayden - Great question! The answers provided to date include some really important qualities. An additional quality to keep in mind, especially as you are just getting started in your career, is a strong willingness to learn. You aren't expected to know it all and be an expert on day one. But, communicating to a potential employer that you are eager to learn and contribute will go a long way. Additionally, be open to feedback and seek constructive feedback often. Good luck!
Kara Webb (formerly Templeton), SHRM-CP
Human Resources
3
Answers
Atlanta, Georgia
Updated
Kara’s Answer
I love that you're asking this question so early! It shows that you are already being so thoughtful, which I think is one important skill that cannot be taught.
1) In today's world, the workplace is constantly evolving and employers are really looking for people that are willing to learn, be agile/flexible, and constantly evolve their way of working to fit new technology and modernizations. Be open to new ideas and it will take you far!
2) Be authentic and show up everyday giving the best you have. Put in the effort to grow, learn, and contribute as your authentic self.
3) Communication!! This cannot be overstated - be willing to ask questions, be open when you need extra support, and always be open to feedback.
1) In today's world, the workplace is constantly evolving and employers are really looking for people that are willing to learn, be agile/flexible, and constantly evolve their way of working to fit new technology and modernizations. Be open to new ideas and it will take you far!
2) Be authentic and show up everyday giving the best you have. Put in the effort to grow, learn, and contribute as your authentic self.
3) Communication!! This cannot be overstated - be willing to ask questions, be open when you need extra support, and always be open to feedback.
Seleene Manimala D'Souza
Ethics & Compliance Director
4
Answers
New York, New York
Updated
Seleene’s Answer
This is a great question and you have a lot of great answers to lean into. I think for me, qualities that are really important include curiosity (you don't have to know everything but should be able to find answers and want to learn), empathy (being able to put yourself in stakeholders shoes to understand their perspective) and following through (making sure you execute on what you commit to or raise a hand for help so someone can help you get there).
Christine Calvin
Senior Director, People Operations
5
Answers
Wesley Chapel, Florida
Updated
Christine’s Answer
Be authentic! Technology/AI is a wonderful tool, however, the ability to make authentic human connections is more important than ever and will be a skillset that differentiates you from others. Most people can spot a phony from a mile away or someone who used AI for something that should be heartfelt and genuine. Absolutely apply technology to make your life and work easier, but it should never be a substitute for being the real you.
Ellen Yates
Voice of Client Senior Manager
2
Answers
Pittsburgh, Pennsylvania
Updated
Ellen’s Answer
As a team lead in Marketing, Communications and Experience at a professional services firm, communication skills are key for me. There are so many channels for communication these days (meetings, emails, instant messages, in person, newsletters, videos, etc.) -- it's important to build an understanding of how people receive information and tailor your medium and your message to your audience. If "the only constant is change", you can expect to have to navigate a lot of change in your career and being able to work through that change with others requires effective communication and decision-making.
Shannon Zulauf
Risk & Independence
28
Answers
Myrtle Beach, South Carolina
Updated
Shannon’s Answer
Great Question! A good professional worker isn’t defined by having everything figured out—it’s defined by how they show up consistently.
From my experience, employers tend to value a few core qualities above almost everything else:
- Strong communication. This includes being clear, timely, and thoughtful in how you communicate—whether that’s asking questions, giving updates, or raising concerns early.
- Reliability and accountability. Doing what you say you’ll do, meeting deadlines, and owning your work (including mistakes) builds trust quickly.
- Curiosity and willingness to learn. The best professionals don’t pretend to know everything. They ask questions, seek feedback, and view learning as ongoing rather than something that ends after school.
- Adaptability. Work changes—priorities shift, projects evolve, and challenges come up. Being able to adjust without losing momentum is a key marker of professionalism.
- Respect for others’ time and boundaries. This includes showing up prepared, being mindful of workloads, and knowing when to ask for help or say no.
- Self-awareness. Understanding your strengths, areas for growth, and what energizes or drains you helps you contribute more effectively and work better with others.
Professionalism isn’t about being perfect or always having the right answer. It’s about being thoughtful, dependable, open to feedback, and respectful—and those qualities tend to matter far more than any single technical skill.
From my experience, employers tend to value a few core qualities above almost everything else:
- Strong communication. This includes being clear, timely, and thoughtful in how you communicate—whether that’s asking questions, giving updates, or raising concerns early.
- Reliability and accountability. Doing what you say you’ll do, meeting deadlines, and owning your work (including mistakes) builds trust quickly.
- Curiosity and willingness to learn. The best professionals don’t pretend to know everything. They ask questions, seek feedback, and view learning as ongoing rather than something that ends after school.
- Adaptability. Work changes—priorities shift, projects evolve, and challenges come up. Being able to adjust without losing momentum is a key marker of professionalism.
- Respect for others’ time and boundaries. This includes showing up prepared, being mindful of workloads, and knowing when to ask for help or say no.
- Self-awareness. Understanding your strengths, areas for growth, and what energizes or drains you helps you contribute more effectively and work better with others.
Professionalism isn’t about being perfect or always having the right answer. It’s about being thoughtful, dependable, open to feedback, and respectful—and those qualities tend to matter far more than any single technical skill.
Kimberly Iozzo
7
Answers
Updated
Kimberly’s Answer
This is such a thoughtful question and it seems like you're already thinking about the right things. If I think about the type qualities/skills that makes someone a good professional some that come in mind are dedicated, loyal, strong work ethic, organized, respectful, collaborative. This in combination with the technical skills needed for the job will make you a good candidate!
Jessica Sherry
Human Resources
4
Answers
Philadelphia, Pennsylvania
Updated
Jessica’s Answer
This is a great question and the fact that you're asking it is such a great sign that you will work hard to be a great worker! I think showing up every day trying to be someone that other people want to work with is something that can set you apart. Many people will work hard and do great work, but it's not just about what you do - how you do it is just as important. Be someone that when a coworker sees a meeting on the calendar with you they get excited and look forward to connecting with you versus dreading it.
Samantha Gerstein
Responsible Business Leadership Manager at PwC
6
Answers
New York, New York
Updated
Samantha’s Answer
There are some great pieces of advice here, but I wanted to add two more qualities. Two important qualities I believe contribute to being a good professional worker are being client-focused and resourceful. Regardless of the professional setting, there is almost always a stakeholder or client you are serving. It is essential to remain polite, respectful, and ready to assist your client, maintaining a professional demeanor at all times. Additionally, being resourceful is crucial; even if you do not immediately have the answer to a problem, it is important to be proactive—whether that means researching information, asking for help when needed, or finding creative solutions to challenges. This combination of client-focus and resourcefulness not only helps build trust but also demonstrates a strong commitment to excellence in the workplace.
Jessica Rivera
HR Manager
2
Answers
New York, New York
Updated
Jessica’s Answer
Hi! Great question! I will start by sharing that being your authentic self is step 1. Walking into a space that may seem unfamiliar or uncomfortable can at times prevent us from being ourselves in the workplace. But reminding yourself of your core values is important when you make the transition into becoming a professional. Some of the qualities that an employer seeks across a professional employee is communication, commitment, being receptive to feedback, eager to learn, etc. Continue to build your network and observe how they model their behaviors in a professional setting as well!
Kathleen Keeley, SHRM-CP
Product Analyst Senior Manager at PwC
4
Answers
Boston, Massachusetts
Updated
Kathleen’s Answer
That's a fantastic question! While it can vary by employer, many things are similar across the board. In our fast-changing world, employers value people who adapt easily and are eager to learn new things. They also look for those who care, listen well, and maintain a positive attitude. A lot can happen at work, but staying open-minded and ready to learn will help you succeed.
Michelle Bharmal
Deployment/Resource Management
2
Answers
Ellicott City, Maryland
Updated
Michelle’s Answer
There is already some great advice here, and I want to add a bit more. Being adaptable is very important. Show that you can change direction when needed, learn new technology or systems, and improve old processes. Make sure you show up every day, not just in person but by being truly engaged. These are the qualities employers and teams value. Good luck!
Lora Geiger
2
Answers
Minneapolis, Minnesota
Updated
Lora’s Answer
That's a great question! While technology and AI skills are important, they will be basic requirements in future jobs. However, human skills like empathy, adaptability, resilience, leadership, and teamwork will become even more crucial. Also, being clear in communication, having good storytelling abilities, and being able to speak well in public to lead meetings or help people connect and share ideas will be important for professional roles.
Vanessa Huxell
Sr. Associate - PC Management
4
Answers
Tampa, Florida
Updated
Vanessa’s Answer
Hi Hayden - this is a great question! Employers seek for professionals who have a positive mindset, a team player, effective communication and written skills, proactive, offers solutions to problems, willing to learn new skills and can easily adapt to changes.
Michele Guglielmi Busic
Human Resources
2
Answers
Stony Brook, New York
Updated
Michele’s Answer
I love answering this question and with being at PwC 20+ years, I still think the key to success is 1) build relationships early and invest in the people you work with 2) do not be afraid to work hard 3) come into the office as much as possible vs. others who choose to work from home 4) always have a positive attitude. Work will always have its stressful days and seasons. Maintaining a positive attitude will always make you stand out!
María José Molina
HRBP
3
Answers
Mexico City, Mexico
Updated
María José’s Answer
A good professional worker is responsible, trustworthy, and communicates effectively. They adapt to change, are open to giving and receiving feedback, and stay curious — always looking for ways to improve processes, learn new skills, or work more efficiently. They also make an effort to understand the needs of their clients or stakeholders, which helps them deliver better solutions and build strong relationships. Finally, they contribute positively to their team and take ownership of their growth and impact.
Laura Trocchia
Client Strategist
1
Answer
New York, New York
Updated
Laura’s Answer
A good professional worker is reliable, communicates clearly, acts with integrity, and continually looks for ways to improve. They follow through on commitments and deliver on time. Strong communication is also essential, sharing timely status updates, asking thoughtful questions, and documenting key points when needed. Another important quality is adaptability: the ability to manage change well, especially in the constantly evolving environment of AI. Finally, a good professional is committed to continuous growth, always learning, refining their skills, and evolving with new challenges.
Tyler Smith
Talent Senior Associate
2
Answers
Chicago, Illinois
Updated
Tyler’s Answer
Hi, Hayden! Great question. I believe a great professional is someone who is proactive, communicative, and team-oriented. In the role you’re applying for, it’s very likely you’ll be working in a team environment. Being able to collaborate effectively with people who have different personalities and working styles is essential to success.
Strong teamwork also means supporting one another rather than trying to handle everything alone. There may be times when a teammate is extremely busy or hasn’t been able to get to a task yet. Being proactive by reaching out, communicating openly, and offering your availability to help not only supports the team but also allows you to grow your own experience and knowledge.
Additionally, it’s essential to communicate openly and promptly with your team when you’re stuck on a task, have questions, feel overwhelmed with your workload, etc.. This enables your team to support you effectively and provide the appropriate resources to help you.
Strong teamwork also means supporting one another rather than trying to handle everything alone. There may be times when a teammate is extremely busy or hasn’t been able to get to a task yet. Being proactive by reaching out, communicating openly, and offering your availability to help not only supports the team but also allows you to grow your own experience and knowledge.
Additionally, it’s essential to communicate openly and promptly with your team when you’re stuck on a task, have questions, feel overwhelmed with your workload, etc.. This enables your team to support you effectively and provide the appropriate resources to help you.
Danielle Aditi
Proposal Management (and team lead)
2
Answers
Aberdeen, Washington
Updated
Danielle’s Answer
As someone who's interviewed candidates to fill dozens of positions over the years, I can say that the way interviewees present themselves (e.g., executive presence) and their overall attitude (e.g., positive, inquisitive, confident) count as much as what they say. Don't over-prep and tie yourself into knots with nerves. The way you show up is easily a third of the equation.
As for what is said, qualities I would be looking for from a potential candidate would be evidence of willingness to take on new challenges, and a history of actively seeking personal/professional growth or new skills. The world is constantly changing and expectations for employees change with it ... will this candidate have the agility to keep up, or even better, the innovative outlook to get ahead of the curve?
As for what is said, qualities I would be looking for from a potential candidate would be evidence of willingness to take on new challenges, and a history of actively seeking personal/professional growth or new skills. The world is constantly changing and expectations for employees change with it ... will this candidate have the agility to keep up, or even better, the innovative outlook to get ahead of the curve?
Rahul Tewari
2
Answers
Edison, New Jersey
Updated
Rahul’s Answer
Great question—and it’s excellent that you’re thinking about this as you begin your professional journey.
I would say that reliability and preparedness are foundational qualities, followed closely by active listening, respectful communication, and taking ownership of assigned work or tasks.
Consistently demonstrating these traits will go a long way in building trust and setting you up for success throughout your professional career.
I would say that reliability and preparedness are foundational qualities, followed closely by active listening, respectful communication, and taking ownership of assigned work or tasks.
Consistently demonstrating these traits will go a long way in building trust and setting you up for success throughout your professional career.
Sarah (Delgross) Hill, PCC, ELI-MP, E-RYT
Human Capital Director
4
Answers
Raleigh, North Carolina
Updated
Sarah’s Answer
To impress an employer, highlight your leadership roles in committees, clubs, sports, or volunteer work. This shows ambition and teamwork skills. Share examples in interviews where you quickly adapted to questions and an ability to think on your feet. Discuss times you overcame challenges, like a tough class, to show resilience. Use humor appropriately during interviews to build rapport. Share stories that demonstrate kindness and empathy towards people from various backgrounds.
Mara Stajic
2
Answers
Detroit, Michigan
Updated
Mara’s Answer
There's no single answer to this question, but some advice already given is very useful. It's also important to take pride in your work and always do your best. Whether you're making a copy or handling a big project, aim to deliver your best effort. This will definitely get noticed!
Shawndra Winter
Content Strategist, Organizational Development
12
Answers
Colorado Springs, Colorado
Updated
Shawndra’s Answer
Being a strong professional means doing your best; even when work feels hard. You don’t have to know everything. Always stay open to learning and improving.
Jim Cadigan
PC Technician
5
Answers
Tampa, Florida
Updated
Jim’s Answer
There are so many different ways to quantify what makes a truly great professional worker. There isn't necessarily one correct answer however; we can start with a few great qualities:
Accountability - Take ownership of all that you do, the good and even the mistakes. Best to set your ego aside as much as possible and understand that taking ownership of yourself, your ethic and how you present yourself will ensure your success.
Honesty / Integrity - Being truthful about your mistakes or even holding someone else accountable to the standard companies expect from all of us is integral for shared success across all industries.
Initiative - Taking initiative even if it isn't exactly in your realm of day to day work is not only a great way to upskill and showcase your capabilties but it also helps your team at times when others may not have the same bandwidth that you do. Your leadership will appreciate this.
Adaptability - Be willing to learn, not only from specific learning material but also from your leaders. And don't stop there, learn from your peers, others around you and other professionals you may encounter during outings/personal time. Learning doesn't stop simply because you become a "professional" outside of school.
Accountability - Take ownership of all that you do, the good and even the mistakes. Best to set your ego aside as much as possible and understand that taking ownership of yourself, your ethic and how you present yourself will ensure your success.
Honesty / Integrity - Being truthful about your mistakes or even holding someone else accountable to the standard companies expect from all of us is integral for shared success across all industries.
Initiative - Taking initiative even if it isn't exactly in your realm of day to day work is not only a great way to upskill and showcase your capabilties but it also helps your team at times when others may not have the same bandwidth that you do. Your leadership will appreciate this.
Adaptability - Be willing to learn, not only from specific learning material but also from your leaders. And don't stop there, learn from your peers, others around you and other professionals you may encounter during outings/personal time. Learning doesn't stop simply because you become a "professional" outside of school.
Kelsey Books (Whiles), SHRM-CP
Human Resources Manager
4
Answers
Camas, Washington
Updated
Kelsey’s Answer
Hi Tyler,
You're asking a great question! Being a good professional means being reliable, communicating well, solving problems, adapting to changes, and staying positive. Good communication is crucial at work and in everyday life.
Employers really appreciate integrity, teamwork, a strong work ethic, and eagerness to learn. These qualities show you’re trustworthy and eager to make a difference.
If you want to improve these skills, there are many free webinars and online courses available to help you.
Hope this helps!
You're asking a great question! Being a good professional means being reliable, communicating well, solving problems, adapting to changes, and staying positive. Good communication is crucial at work and in everyday life.
Employers really appreciate integrity, teamwork, a strong work ethic, and eagerness to learn. These qualities show you’re trustworthy and eager to make a difference.
If you want to improve these skills, there are many free webinars and online courses available to help you.
Hope this helps!
Jennifer Torres
Talent Senior
2
Answers
Tampa, Florida
Updated
Jennifer’s Answer
A good professional worker embodies several important traits that contribute to their success in the workplace. For those who are new to the workforce, one of the most valuable qualities is the willingness to ask questions and communicate openly. Being new means there is always more to learn, and effective communication helps facilitate that learning process. By seeking guidance and clarifying doubts, new professionals can gain a better understanding of their roles and responsibilities, which ultimately leads to improved performance and confidence.
Another essential trait of a good professional worker is adaptability. The modern work environment is often dynamic, with daily tasks and priorities shifting unexpectedly. Being able to adjust one’s mindset and approach in response to these changes is critical for maintaining productivity and contributing positively to the team. Adaptability allows workers to embrace challenges, learn from new experiences, and continue growing throughout their careers.
In summary, qualities such as open communication, eagerness to learn, and adaptability are fundamental to becoming a good professional worker. These traits not only support individual development but also enhance teamwork and overall workplace success.
Another essential trait of a good professional worker is adaptability. The modern work environment is often dynamic, with daily tasks and priorities shifting unexpectedly. Being able to adjust one’s mindset and approach in response to these changes is critical for maintaining productivity and contributing positively to the team. Adaptability allows workers to embrace challenges, learn from new experiences, and continue growing throughout their careers.
In summary, qualities such as open communication, eagerness to learn, and adaptability are fundamental to becoming a good professional worker. These traits not only support individual development but also enhance teamwork and overall workplace success.
Michele Elbaum, SPHR, SHRM-SCP, CPA
HR Director
2
Answers
Chicago, Illinois
Updated
Michele’s Answer
What a wonderful thing to think about as you start to think about your career! One aspect to me that is really important when I'm selecting people for my team is someone who is a continual learner and looking to keep growing and developing. Especially when hiring someone out of school, you aren't expected to know everything. Instead, I want someone who is eager to learn and make an impact. When you interview, having an example in mind of a time where you had to learn something totally new and how you approached it is a great way to demonstrate this. I like to find people who are team players (more focused on the team or company goals than their own success) and who are receptive to feedback even if it's something that's difficult to hear. As some others have said, there also those basic qualities like being reliable, a hard worker, and taking initiative on things.
When you are getting ready to interview for a position, think about these qualities and any others that might be important to the company you are interviewing with (from looking at the website and any networking you can do) and try to think of examples you can relay that touch on at least one or ideally multiple of these characteristics. Good luck!
When you are getting ready to interview for a position, think about these qualities and any others that might be important to the company you are interviewing with (from looking at the website and any networking you can do) and try to think of examples you can relay that touch on at least one or ideally multiple of these characteristics. Good luck!
Alixandra Arroyo
Human Resources
5
Answers
Dix Hills, New York
Updated
Alixandra’s Answer
Imagine a person you'd love to work with. They have great energy, treat others with respect, communicate well, and work well in a team. Being professional isn't just about being serious; it's also about how you support and interact with your coworkers.
Kimberly DeWeese (Jenkins)
National Tax Pursuit Team Coach, PwC
3
Answers
Updated
Kimberly’s Answer
This question is such a great start. Taking the time to focus on the human elements in any career is so important. In my role, I see so many talented professionals that simply don't have the people skills. Spend time focusing on communication, leadership and LISTENING. Career relationships are simply that - relationships. What works for building friendships can be translated to the working world. Spending as much time on these human skills as any technical skill will help.
Spend time listening to TED talks on communication, leadership and listening.
Kimberly recommends the following next steps: