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What makes a good professional worker?

I've aways wondered what qualities employers looked at to determine what potential employees look professional and fit the standard.

fall25 professional-services
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Jane’s Answer

I love that you've asked this question. It may differ by employer and role however, the following are traits should apply across the board. Act with integrity, demonstrate care (for self and others), collaborate and work well with others, make a positive difference with the work you do and your interactions with others, proactively stretch beyond what you think you are capable of. Take time to upskill, rest and recharge, and absolutely ask for feedback. Self reflect on feedback provided, take ownership, and apply it. Best of luck!
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Wong’s Answer

One of the most important qualities is being reliable. This means showing up on time, meeting deadlines, and finishing the tasks you say you will. When you're dependable, managers and coworkers know they can trust you, which makes you stand out in a positive way.

Another key quality is good communication. Professional workers speak and write clearly, listen carefully, and ask questions when something is unclear. They pay attention to their tone and try to be respectful and polite in every situation. Strong communication helps prevent confusion and makes teamwork much easier.

Employers also value a strong work ethic and initiative. This means taking responsibility for your work and trying your best, even when no one is watching. It also means being willing to learn new things, looking for ways to solve problems, and not waiting to be told every single step. People who show initiative appear motivated and mature.

A professional appearance and attitude also matter. This doesn't always mean formal clothing, it means dressing appropriately for your industry. A professional attitude includes being calm, respectful, patient, and polite, even when things are stressful.

Another important trait is adaptability. Workplaces change all the time, and employers want people who can adjust to new tasks, new tools, or unexpected situations. Being flexible shows that you can handle change and continue doing your job well.
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Allie’s Answer

Hi Hayden - Great question! The answers provided to date include some really important qualities. An additional quality to keep in mind, especially as you are just getting started in your career, is a strong willingness to learn. You aren't expected to know it all and be an expert on day one. But, communicating to a potential employer that you are eager to learn and contribute will go a long way. Additionally, be open to feedback and seek constructive feedback often. Good luck!
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Kara’s Answer

I love that you're asking this question so early! It shows that you are already being so thoughtful, which I think is one important skill that cannot be taught.
1) In today's world, the workplace is constantly evolving and employers are really looking for people that are willing to learn, be agile/flexible, and constantly evolve their way of working to fit new technology and modernizations. Be open to new ideas and it will take you far!
2) Be authentic and show up everyday giving the best you have. Put in the effort to grow, learn, and contribute as your authentic self.
3) Communication!! This cannot be overstated - be willing to ask questions, be open when you need extra support, and always be open to feedback.
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Tyler’s Answer

One of the rarest traits in the professional workforce today is doing what you say you’ll do. This includes showing up on time, helping out with a project, going the extra mile.

Too often, people will say they’ll do something but end up never doing it. Having integrity and being honest in what you do is one of the great ways to set yourself apart.

Patrick Lencioni describes the ultimate worker as being humble, hungry, and smart. If you can have those 3 qualities along with utmost honesty, good things will come your way.
Thank you comment icon Having a positive and can-do attitude and being willing to go above beyond to help others even when it is not your assigned responsibilities. Janet Wang
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Michele’s Answer

I love answering this question and with being at PwC 20+ years, I still think the key to success is 1) build relationships early and invest in the people you work with 2) do not be afraid to work hard 3) come into the office as much as possible vs. others who choose to work from home 4) always have a positive attitude. Work will always have its stressful days and seasons. Maintaining a positive attitude will always make you stand out!
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Vanessa’s Answer

Hi Hayden - this is a great question! Employers seek for professionals who have a positive mindset, a team player, effective communication and written skills, proactive, offers solutions to problems, willing to learn new skills and can easily adapt to changes.
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Alixandra’s Answer

Imagine a person you'd love to work with. They have great energy, treat others with respect, communicate well, and work well in a team. Being professional isn't just about being serious; it's also about how you support and interact with your coworkers.
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Mara’s Answer

There's no single answer to this question, but some advice already given is very useful. It's also important to take pride in your work and always do your best. Whether you're making a copy or handling a big project, aim to deliver your best effort. This will definitely get noticed!
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Rahul’s Answer

Great question—and it’s excellent that you’re thinking about this as you begin your professional journey.

I would say that reliability and preparedness are foundational qualities, followed closely by active listening, respectful communication, and taking ownership of assigned work or tasks.

Consistently demonstrating these traits will go a long way in building trust and setting you up for success throughout your professional career.
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Brooke’s Answer

Don't stress about trying to fit a certain mold. Instead, aim to be professional and dress suitably for the setting. Show your real interest in the job, talk about your skills, and be curious. Employers value honesty, teamwork, a willingness to learn, and a strong work ethic.
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Kelsey’s Answer

Hi Tyler,

You're asking a great question! Being a good professional means being reliable, communicating well, solving problems, adapting to changes, and staying positive. Good communication is crucial at work and in everyday life.

Employers really appreciate integrity, teamwork, a strong work ethic, and eagerness to learn. These qualities show you’re trustworthy and eager to make a difference.

If you want to improve these skills, there are many free webinars and online courses available to help you.

Hope this helps!
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Katie’s Answer

At the start of my career, I received some great advice: focus on Attitude, Behavior, and then Performance. This guidance has been amazing for me. Having a good attitude and being someone others enjoy working with is priceless. How you act and present yourself creates a positive image that others notice. While many believe performance is most important, without the right attitude and behavior, performance doesn't have the same impact.
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Jana’s Answer

Reliability is essential. It helps build trust and strong work relationships. While each company looks for different skills, reliability is always important. We need dependable employees to move projects forward and achieve business goals.
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Christine’s Answer

Be authentic! Technology/AI is a wonderful tool, however, the ability to make authentic human connections is more important than ever and will be a skillset that differentiates you from others. Most people can spot a phony from a mile away or someone who used AI for something that should be heartfelt and genuine. Absolutely apply technology to make your life and work easier, but it should never be a substitute for being the real you.
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Michele’s Answer

What a wonderful thing to think about as you start to think about your career! One aspect to me that is really important when I'm selecting people for my team is someone who is a continual learner and looking to keep growing and developing. Especially when hiring someone out of school, you aren't expected to know everything. Instead, I want someone who is eager to learn and make an impact. When you interview, having an example in mind of a time where you had to learn something totally new and how you approached it is a great way to demonstrate this. I like to find people who are team players (more focused on the team or company goals than their own success) and who are receptive to feedback even if it's something that's difficult to hear. As some others have said, there also those basic qualities like being reliable, a hard worker, and taking initiative on things.

When you are getting ready to interview for a position, think about these qualities and any others that might be important to the company you are interviewing with (from looking at the website and any networking you can do) and try to think of examples you can relay that touch on at least one or ideally multiple of these characteristics. Good luck!
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Debra’s Answer

Hi Hayden,

You are really ahead of the pack just being concerned with this topic. A good professional worker is reliable, communicates clearly, and shows a strong work ethic. Employers look for people who are punctual, take responsibility, work well with others, and stay organized. Being adaptable and open to learning also stands out. Basically, it’s about showing respect for the job, your team, and the company’s goals while staying positive and solution-focused. And remember, don't shy away from continued learning opportunities both professionally and personally.
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Martha’s Answer

Appearance and Dress: Wear clothes that fit the company culture, like business formal or casual. Keep up with grooming and hygiene. Pay attention to neatness and details in your appearance.

Communication Skills: Speak clearly and confidently. Use a professional tone in emails and writing. Listen actively and express your thoughts well.

Attitude and Work Ethic: Be on time and dependable. Show enthusiasm and motivation for your job. Be eager to learn and take initiative.

Interpersonal Skills: Work well with others and collaborate. Be respectful and professional with colleagues and clients. Be adaptable and show emotional intelligence.

Experience and Competence: Have the skills and qualifications needed for the job. Show a history of achievements. Use problem-solving and critical thinking skills.

Professionalism in Conduct: Accept feedback gracefully and learn from it quickly. Keep information confidential when required. Show integrity and ethical behavior.
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Tyler’s Answer

Hi, Hayden! Great question. I believe a great professional is someone who is proactive, communicative, and team-oriented. In the role you’re applying for, it’s very likely you’ll be working in a team environment. Being able to collaborate effectively with people who have different personalities and working styles is essential to success.

Strong teamwork also means supporting one another rather than trying to handle everything alone. There may be times when a teammate is extremely busy or hasn’t been able to get to a task yet. Being proactive by reaching out, communicating openly, and offering your availability to help not only supports the team but also allows you to grow your own experience and knowledge.

Additionally, it’s essential to communicate openly and promptly with your team when you’re stuck on a task, have questions, feel overwhelmed with your workload, etc.. This enables your team to support you effectively and provide the appropriate resources to help you.
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Shannon’s Answer

It's wonderful that you're excited to show professionalism and learn more about it. Being genuine and open can help you build important relationships at work. Take responsibility for your tasks, whether it's something simple like organizing documents or more complex like creating detailed Excel sheets. Be proud of your work and make sure it's high quality. Remember to have fun, too! Since you spend a lot of time at work, staying cheerful when things get tough can really help.
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Michelsone’s Answer

A good professional worker is someone who shows up, takes responsibility, and is willing to learn. From my own experience working in a business before university, I learned that being professional isn’t just about having a degree—it’s about how you treat people, communicate, and handle problems.

Employers look for people who are reliable, can work with others, and are open to improving themselves. Being professional also means being honest when you don’t know something and putting in the effort to get better. Having a good attitude, respecting others, and being consistent really matter in the workplace.

In my opinion, a good professional worker is someone who takes their work seriously, stays teachable, and always tries to do their best.
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Erin’s Answer

I love this question and I love that you are thinking about it! Professionalism isn’t necessarily about fitting a single mold or having everything figured out, it's really about how you show up and engage with others. In my opinion, someone stands out as it relates to three things: communication, preparation and curiosity.

Communication: Being able to clearly express your ideas, listening thoughtfully, responding with intention. It also shows up in small but important ways, like being on time, following through on commitments and communicating in advance if something changes.

Preparation: An example if you're preparing for an interview is do your research so you understand the company, the role and how your experience aligns. An example once you're an employee ia also do your research! Take the initiative and build meeting agendas ahead of time so meetings stay on track. That highlights thoughtfulness and motivation which really stand out.

Curiosity: Ask good questions, try to understand the "why" behind the work you're doing, and be open to feedback so you can grow. I've been working a long time and at no point in my career did my supervisor expect me to know everything. But they do expect me to be engaged and eager to learn/understand.

Professionalism is less about perfection and more about mindset. Be yourself and take those three things above into consideration and you will do amazing things!
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vidya’s Answer

That's a great question, and it's awesome that you're thinking about this early! All the advice here is really helpful. I'd like to add that employers often want to know if you're open to learning. Are you adaptable? How do you handle feedback? Do you learn from your mistakes to help the team? Having a positive attitude, showing empathy, being proactive, and being reliable are all important skills that employers value.
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Kathleen’s Answer

That's a fantastic question! While it can vary by employer, many things are similar across the board. In our fast-changing world, employers value people who adapt easily and are eager to learn new things. They also look for those who care, listen well, and maintain a positive attitude. A lot can happen at work, but staying open-minded and ready to learn will help you succeed.
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Sarah’s Answer

To impress an employer, highlight your leadership roles in committees, clubs, sports, or volunteer work. This shows ambition and teamwork skills. Share examples in interviews where you quickly adapted to questions and an ability to think on your feet. Discuss times you overcame challenges, like a tough class, to show resilience. Use humor appropriately during interviews to build rapport. Share stories that demonstrate kindness and empathy towards people from various backgrounds.
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Laura’s Answer

A good professional worker is reliable, communicates clearly, acts with integrity, and continually looks for ways to improve. They follow through on commitments and deliver on time. Strong communication is also essential, sharing timely status updates, asking thoughtful questions, and documenting key points when needed. Another important quality is adaptability: the ability to manage change well, especially in the constantly evolving environment of AI. Finally, a good professional is committed to continuous growth, always learning, refining their skills, and evolving with new challenges.
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Michelle’s Answer

There is already some great advice here, and I want to add a bit more. Being adaptable is very important. Show that you can change direction when needed, learn new technology or systems, and improve old processes. Make sure you show up every day, not just in person but by being truly engaged. These are the qualities employers and teams value. Good luck!
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Shawndra’s Answer

Being a strong professional means doing your best; even when work feels hard. You don’t have to know everything. Always stay open to learning and improving.
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Ellen’s Answer

As a team lead in Marketing, Communications and Experience at a professional services firm, communication skills are key for me. There are so many channels for communication these days (meetings, emails, instant messages, in person, newsletters, videos, etc.) -- it's important to build an understanding of how people receive information and tailor your medium and your message to your audience. If "the only constant is change", you can expect to have to navigate a lot of change in your career and being able to work through that change with others requires effective communication and decision-making.
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Jessica’s Answer

Hi! Great question! I will start by sharing that being your authentic self is step 1. Walking into a space that may seem unfamiliar or uncomfortable can at times prevent us from being ourselves in the workplace. But reminding yourself of your core values is important when you make the transition into becoming a professional. Some of the qualities that an employer seeks across a professional employee is communication, commitment, being receptive to feedback, eager to learn, etc. Continue to build your network and observe how they model their behaviors in a professional setting as well!
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Iesha’s Answer

This answer can very because most managers/leads may look for different characteristics in people. However, for me I think that being punctual, sometimes prepared to look the part, and be open to listening and learning. When you find a person who you really admire, ask to shadow them so you can grow and learn from them.
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María José’s Answer

A good professional worker is responsible, trustworthy, and communicates effectively. They adapt to change, are open to giving and receiving feedback, and stay curious — always looking for ways to improve processes, learn new skills, or work more efficiently. They also make an effort to understand the needs of their clients or stakeholders, which helps them deliver better solutions and build strong relationships. Finally, they contribute positively to their team and take ownership of their growth and impact.
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Samantha’s Answer

There are some great pieces of advice here, but I wanted to add two more qualities. Two important qualities I believe contribute to being a good professional worker are being client-focused and resourceful. Regardless of the professional setting, there is almost always a stakeholder or client you are serving. It is essential to remain polite, respectful, and ready to assist your client, maintaining a professional demeanor at all times. Additionally, being resourceful is crucial; even if you do not immediately have the answer to a problem, it is important to be proactive—whether that means researching information, asking for help when needed, or finding creative solutions to challenges. This combination of client-focus and resourcefulness not only helps build trust but also demonstrates a strong commitment to excellence in the workplace.
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Danielle’s Answer

As someone who's interviewed candidates to fill dozens of positions over the years, I can say that the way interviewees present themselves (e.g., executive presence) and their overall attitude (e.g., positive, inquisitive, confident) count as much as what they say. Don't over-prep and tie yourself into knots with nerves. The way you show up is easily a third of the equation.

As for what is said, qualities I would be looking for from a potential candidate would be evidence of willingness to take on new challenges, and a history of actively seeking personal/professional growth or new skills. The world is constantly changing and expectations for employees change with it ... will this candidate have the agility to keep up, or even better, the innovative outlook to get ahead of the curve?
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Jim’s Answer

There are so many different ways to quantify what makes a truly great professional worker. There isn't necessarily one correct answer however; we can start with a few great qualities:

Accountability - Take ownership of all that you do, the good and even the mistakes. Best to set your ego aside as much as possible and understand that taking ownership of yourself, your ethic and how you present yourself will ensure your success.

Honesty / Integrity - Being truthful about your mistakes or even holding someone else accountable to the standard companies expect from all of us is integral for shared success across all industries.

Initiative - Taking initiative even if it isn't exactly in your realm of day to day work is not only a great way to upskill and showcase your capabilties but it also helps your team at times when others may not have the same bandwidth that you do. Your leadership will appreciate this.

Adaptability - Be willing to learn, not only from specific learning material but also from your leaders. And don't stop there, learn from your peers, others around you and other professionals you may encounter during outings/personal time. Learning doesn't stop simply because you become a "professional" outside of school.
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Carly’s Answer

Hi Hayden! I think it's great that you thought to ask this question. First, I would say to lead with authenticity. You should show up being yourself and not try to conform to what you think leadership or the company wants you to be. Being genuine is essential to success. Next, I would say be positive. Being positive can often create good, meaningful momentum on whatever team you are working on to help keep people on track. It is also very important to be reliable and punctual. Stay up to date on new offerings and skills. Always look to be improving on what you do and learn new skills. Another feature that makes for a good employee is someone who listens well and actively. Ask questions, take feedback, offer perspective when you think it is relevant. My advice is to be open to new experiences and work well with others!!
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Shannon’s Answer

Great Question! A good professional worker isn’t defined by having everything figured out—it’s defined by how they show up consistently.

From my experience, employers tend to value a few core qualities above almost everything else:
- Strong communication. This includes being clear, timely, and thoughtful in how you communicate—whether that’s asking questions, giving updates, or raising concerns early.
- Reliability and accountability. Doing what you say you’ll do, meeting deadlines, and owning your work (including mistakes) builds trust quickly.
- Curiosity and willingness to learn. The best professionals don’t pretend to know everything. They ask questions, seek feedback, and view learning as ongoing rather than something that ends after school.
- Adaptability. Work changes—priorities shift, projects evolve, and challenges come up. Being able to adjust without losing momentum is a key marker of professionalism.
- Respect for others’ time and boundaries. This includes showing up prepared, being mindful of workloads, and knowing when to ask for help or say no.
- Self-awareness. Understanding your strengths, areas for growth, and what energizes or drains you helps you contribute more effectively and work better with others.

Professionalism isn’t about being perfect or always having the right answer. It’s about being thoughtful, dependable, open to feedback, and respectful—and those qualities tend to matter far more than any single technical skill.
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Robyn’s Answer

Thank you for asking such a great question. Being a strong professional means being true to yourself. Stay positive and eager to learn—soak up everything like a sponge. Never hesitate to ask questions to gain knowledge. Look for chances to grow by trying new challenges and welcome feedback. Be confident and share your goals, both short and long term. Remember, your career is yours to shape, so take control of it.
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Leah’s Answer

Hi Hayden! Great question and so glad to hear you're thinking about this - it's incredibly important. There is not just one quality that makes you stand out as a strong professional, but one of the things I've looked for in interviewing candidates is a positive attitude and willingness to learn. Being humble and acknowledging that I knew nothing as I started my career allowed me to be a sponge each day. I soaked up technical knowledge, cultural norms, office etiquette, coaching advice, and was very self-aware. I cared to be coached, so remained open-armed for that feedback, even if it was hard to hear at times, recognizing that the person giving me feedback only did so because they cared about my development. I showed up with a smile and a positive attitude every day and have had a great career as a result. If you nail those two things, the rest (being technical, responsible, reliable, a good leader, etc) will all come!
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Jennifer’s Answer

A good professional worker embodies several important traits that contribute to their success in the workplace. For those who are new to the workforce, one of the most valuable qualities is the willingness to ask questions and communicate openly. Being new means there is always more to learn, and effective communication helps facilitate that learning process. By seeking guidance and clarifying doubts, new professionals can gain a better understanding of their roles and responsibilities, which ultimately leads to improved performance and confidence.

Another essential trait of a good professional worker is adaptability. The modern work environment is often dynamic, with daily tasks and priorities shifting unexpectedly. Being able to adjust one’s mindset and approach in response to these changes is critical for maintaining productivity and contributing positively to the team. Adaptability allows workers to embrace challenges, learn from new experiences, and continue growing throughout their careers.

In summary, qualities such as open communication, eagerness to learn, and adaptability are fundamental to becoming a good professional worker. These traits not only support individual development but also enhance teamwork and overall workplace success.
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Kimberly’s Answer

This is such a thoughtful question and it seems like you're already thinking about the right things. If I think about the type qualities/skills that makes someone a good professional some that come in mind are dedicated, loyal, strong work ethic, organized, respectful, collaborative. This in combination with the technical skills needed for the job will make you a good candidate!
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Kimberly’s Answer

This question is such a great start. Taking the time to focus on the human elements in any career is so important. In my role, I see so many talented professionals that simply don't have the people skills. Spend time focusing on communication, leadership and LISTENING. Career relationships are simply that - relationships. What works for building friendships can be translated to the working world. Spending as much time on these human skills as any technical skill will help.

Kimberly recommends the following next steps:

Spend time listening to TED talks on communication, leadership and listening.
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Seleene’s Answer

This is a great question and you have a lot of great answers to lean into. I think for me, qualities that are really important include curiosity (you don't have to know everything but should be able to find answers and want to learn), empathy (being able to put yourself in stakeholders shoes to understand their perspective) and following through (making sure you execute on what you commit to or raise a hand for help so someone can help you get there).
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Luis Arturo’s Answer

Being a great professional is more than just having the right skills or knowledge. It's about having qualities that employers truly value. Soft skills, such as teamwork, empathy, and adaptability, are just as important as technical skills. Employers look for people who can do the job well, get along with others, and face challenges with a positive outlook.
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Jessica’s Answer

This is a great question and the fact that you're asking it is such a great sign that you will work hard to be a great worker! I think showing up every day trying to be someone that other people want to work with is something that can set you apart. Many people will work hard and do great work, but it's not just about what you do - how you do it is just as important. Be someone that when a coworker sees a meeting on the calendar with you they get excited and look forward to connecting with you versus dreading it.
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Lora’s Answer

That's a great question! While technology and AI skills are important, they will be basic requirements in future jobs. However, human skills like empathy, adaptability, resilience, leadership, and teamwork will become even more crucial. Also, being clear in communication, having good storytelling abilities, and being able to speak well in public to lead meetings or help people connect and share ideas will be important for professional roles.
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Kimberly’s Answer

Good question! I agree with Jane's answer, you always should act with integrity that's a main key to start a professional path career. Also, you should have "soft skills" where you can use your technical knowledgment and assertive communication (the last will help you with teamwork) and the best friend of all: patience. Everyone has his own rhythms and that's ok.
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Armando’s Answer

In simple terms Employers want people who are:
a) Honest
b) Willing to learn
c) Easy to talk with
d) Dependable
e) Hard‑working
f) Respectful
g) Prepared
h) Good with people
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Pamela’s Answer

When you enjoy what you do, everything else tends to work out. It's not always possible to love every part of your job, but finding things you like, working well with others, and being eager to learn are great ways to begin.
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Adrienne’s Answer

A good worker in any job needs a mix of skills and attitudes to do well. Here are some important traits:

Strong Work Ethic: Always being on time, meeting deadlines, and taking pride in work.

Reliability: Being someone others can trust to do what they say and deliver good work.

Communication Skills: Clearly sharing information and listening to others.

Adaptability: Being open to change and adjusting to new situations.

Problem-Solving: Thinking critically to find practical solutions.

Teamwork: Working well with others and sharing responsibilities.

Professionalism: Acting with integrity and respecting everyone at work.

Time Management: Planning and prioritizing tasks to meet goals and deadlines.

Continuous Learning: Always looking to learn new things and improve skills.

Positive Attitude: Staying optimistic and motivated even when things get tough.

Attention to Detail: Making sure work is accurate and of high quality.

Customer Focus: Understanding and meeting the needs of clients or customers.

Having these qualities helps workers do well in their jobs, grow in their careers, and build good relationships with others.
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