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Taiwo
Student
Abuja, FCT, Nigeria
2
Questions
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How can i get customer support job i have been searching for over three years now ?
Job search
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1 answer
Wong Loke Yuen
Head of Programme cum Senior Lecturer
645
Answers
Johor Bahru, Johor, Malaysia
Updated
Wong’s Answer
Hi Taiwo. You need to make sure your resume and cover letter are strong and tailored to customer support positions. You should highlight skills that employers look for, such as communication, problem-solving, patience, and the ability to work with different types of people. Even if you don't have a lot of direct work experience, you can include volunteer work, school projects, or any experience where you interacted with customers or solved problems. Make sure your resume is clear, easy to read, and free of errors.
Next, you can use multiple job search methods. For example, look at online job boards, company career pages, LinkedIn, and local job listings. Reach out directly to companies you are interested in and ask if they have any openings. Sometimes jobs are not advertised widely, and contacting a company directly can help you stand out.
Networking is also very important. You can talk to friends, family, or former colleagues to see if they know of any openings. You can also attend local job fairs or online networking events for customer service professionals. Many jobs are filled through referrals, so connecting with people in the industry can increase your chances.
Improving your skills can also make a difference. Customer support employers often look for knowledge of certain software, like CRM tools, live chat platforms, or basic office programs. Taking online courses or tutorials can help you gain these skills and show employers that you are prepared. You can also practice your communication and problem-solving skills by volunteering, helping friends or family with projects, or even role-playing customer support scenarios.
You might also consider starting with entry-level or temporary positions. These jobs give experience, references, and can lead to full-time customer support roles. Good luck.
Next, you can use multiple job search methods. For example, look at online job boards, company career pages, LinkedIn, and local job listings. Reach out directly to companies you are interested in and ask if they have any openings. Sometimes jobs are not advertised widely, and contacting a company directly can help you stand out.
Networking is also very important. You can talk to friends, family, or former colleagues to see if they know of any openings. You can also attend local job fairs or online networking events for customer service professionals. Many jobs are filled through referrals, so connecting with people in the industry can increase your chances.
Improving your skills can also make a difference. Customer support employers often look for knowledge of certain software, like CRM tools, live chat platforms, or basic office programs. Taking online courses or tutorials can help you gain these skills and show employers that you are prepared. You can also practice your communication and problem-solving skills by volunteering, helping friends or family with projects, or even role-playing customer support scenarios.
You might also consider starting with entry-level or temporary positions. These jobs give experience, references, and can lead to full-time customer support roles. Good luck.
Thank you for sharing your perspective.