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What are the daily struggles of a medical assistant?

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Alicia’s Answer

The daily struggles of medical assistants can vary from place to place. When I was a Medical assistant for a small independent family practice, my struggle involved time management in the beginning. On days I had two providers I would have to keep my orders organized between the two, eventually I learned to anticipate what they would be requesting based on the type of visit it was, which you will come naturally for you in time. My orders could be EKG, blood and urine while another one could be just a pregnancy test. They all had to be completed in the time the doctor was with the next patient. For larger practices the struggle is finding the time to answer messages in the EMR system. Multi-tasking while running patients can become overwhelming. Another struggle, and it is rare, is those you work with. I was fortunate enough to have skilled MA's and RNs doing administrative tasks that I could call on if necessary, but in some places you might end up being the person that often gets called upon.

Alicia recommends the following next steps:

Develop and improve time management skills.
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Nicole’s Answer

To bridge off of Alicia’s answer, another daily struggle can be the customer service aspect of the job. While a medical assistant is helping provide healthcare, they are also providing customer service. Patients can become angry or frustrated and it is the job of the medical assistant to help resolve the conflict and help the patient with their dilemma. A medical assistant must show kindness, have listening skills, and stay calm even when they may necessarily feel calm themselves.
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