3 answers
kayleigh
Student
Kansas City, Missouri
2
Questions
Asked
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how do you deal with someone who is angry or unsatisfied with what they got
someone who is rude and acting out because they arent satisfied with what they got
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3 answers
Madisyn Dunlap
Forensic Consultant
109
Answers
New York, New York
Updated
Madisyn’s Answer
Hi Kayleigh,
I see that you tagged Nail Tech so I'm going to assume you're referring to when someone is unhappy with their nail design. I think you can handle this by asking the customer what they don't like about their nails (the color, the shape, etc). Maybe then, you could come to a compromise and offer to fix the nail, a discount for their next visit, etc. Essentially, the best way to deal with an unhappy customer is to let them know that you hear their concerns and then act on it.
I see that you tagged Nail Tech so I'm going to assume you're referring to when someone is unhappy with their nail design. I think you can handle this by asking the customer what they don't like about their nails (the color, the shape, etc). Maybe then, you could come to a compromise and offer to fix the nail, a discount for their next visit, etc. Essentially, the best way to deal with an unhappy customer is to let them know that you hear their concerns and then act on it.
Elise de Wilde
Histotechnology
11
Answers
Portland, Oregon
Updated
Elise’s Answer
Hi Kayleigh!
This is a bit of a broad question, but I am taking it to mean someone who isn't happy with what they got on a test, or a performance score of some kind?
Either way, this is something that most people go through and I think it is important to help this person so that they learn from failure rather than feel overwhelmed or defeated by it. I think you can help them by giving them a different point of view about the situation; it is not the end of the world if they didn't achieve what they were hoping to and it is ok to feel unhappy or dissatisfied, but acting out or being rude to others is not going to change their outcome, nor is it going to ultimately make them feel better. Failure is something that is encountered every single day, on small and large scales. It can feel like the end of the world sometimes, but in reality is just a stepping stone in the right direction. Perhaps they did not do well because they needed to improve in a certain area (if this is a test scenario) and let them know you would be happy to help them out. They have the ability to do better and having a growth mindset is not only healthier and productive, but also better for those around them. Their actions and behavior have an impact on others and I think it would be a great example of growth for them to learn from this and perhaps even apologize for lashing out. I hope this helps!
This is a bit of a broad question, but I am taking it to mean someone who isn't happy with what they got on a test, or a performance score of some kind?
Either way, this is something that most people go through and I think it is important to help this person so that they learn from failure rather than feel overwhelmed or defeated by it. I think you can help them by giving them a different point of view about the situation; it is not the end of the world if they didn't achieve what they were hoping to and it is ok to feel unhappy or dissatisfied, but acting out or being rude to others is not going to change their outcome, nor is it going to ultimately make them feel better. Failure is something that is encountered every single day, on small and large scales. It can feel like the end of the world sometimes, but in reality is just a stepping stone in the right direction. Perhaps they did not do well because they needed to improve in a certain area (if this is a test scenario) and let them know you would be happy to help them out. They have the ability to do better and having a growth mindset is not only healthier and productive, but also better for those around them. Their actions and behavior have an impact on others and I think it would be a great example of growth for them to learn from this and perhaps even apologize for lashing out. I hope this helps!
Jelissa Dale
Army
2
Answers
Joint Base Lewis-McChord, WA
Updated
Jelissa’s Answer
In my past experience I usually have to separate myself from those type of people. Life is already hard, why make it harder by being rude to other and not being content with what you have. I would keep throwing positive energy their way if there is no way to stay from them. Always be the light even when they want to be negative. Positively always kills negativity.