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how do you deal with someone who is angry or unsatisfied with what they got

someone who is rude and acting out because they arent satisfied with what they got

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Subject: Career question for you

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Madi’s Answer

Hi Kayleigh,

I see that you tagged Nail Tech so I'm going to assume you're referring to when someone is unhappy with their nail design. I think you can handle this by asking the customer what they don't like about their nails (the color, the shape, etc). Maybe then, you could come to a compromise and offer to fix the nail, a discount for their next visit, etc. Essentially, the best way to deal with an unhappy customer is to let them know that you hear their concerns and then act on it.
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Jelissa’s Answer

In my past experience I usually have to separate myself from those type of people. Life is already hard, why make it harder by being rude to other and not being content with what you have. I would keep throwing positive energy their way if there is no way to stay from them. Always be the light even when they want to be negative. Positively always kills negativity.
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