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Why is empathy important at work as AI does more tasks, and how do you encourage it in your team?
Why is empathy important at work as AI does more tasks, and how do you encourage it in your team?
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18 answers
Doc Frick
Career Coach and Mentor
1945
Answers
California, CA
Updated
Doc’s Answer
Showing empathy and respect for your colleagues is essential for creating a supportive work environment. When you put yourself in your coworkers' shoes and acknowledge their feelings and concerns, it helps build trust, understanding, and stronger relationships. Ultimately, a workplace that values emotional expression and support is one where individuals feel truly understood and valued. This is fundamental for team cohesion, effective collaboration, and overall job satisfaction. These skills are vital for navigating complex interpersonal dynamics, fostering deeper connections, and communicating more effectively. It's not enough to just have empathy — you also need to take action and turn that empathy into compassion. Empathy and emotional intelligence are key drivers of effective workplace communication. An environment where discussing and acknowledging emotions is normalized is crucial for developing these skills. This openness helps prevent misunderstandings and builds stronger, more empathetic connections among colleagues.
AI CAPABILITIES WITH EMPATHY
While AI has made great strides in identifying and recognizing the emotions a employee or coworker may be experiencing, AI cannot currently meet the need to have emotions to experience genuine empathy. Empathy is interpersonal, with continued cues and feedback helping to hone the empathiser’s response. It also requires some degree of intuitive awareness — no matter how fleeting – of an individual and their situation. So at the moment AI is not capable of genuine empathy. Artificial empathy lacks personal experiences, subjective consciousness, and the ability to draw from a reservoir of personal experiences leaving open the question of whether this might be possible in the future.
AI CAPABILITIES WITH EMPATHY
While AI has made great strides in identifying and recognizing the emotions a employee or coworker may be experiencing, AI cannot currently meet the need to have emotions to experience genuine empathy. Empathy is interpersonal, with continued cues and feedback helping to hone the empathiser’s response. It also requires some degree of intuitive awareness — no matter how fleeting – of an individual and their situation. So at the moment AI is not capable of genuine empathy. Artificial empathy lacks personal experiences, subjective consciousness, and the ability to draw from a reservoir of personal experiences leaving open the question of whether this might be possible in the future.
Thank You Chelsey. Your actions inspire others to dream more, learn more, do more and become more, you are a leader.
Jackson Lagerwey
Consulting
32
Answers
San Francisco, California
Updated
Jackson’s Answer
One important thing to keep in mind is that AI can never fully replace the face to face aspect of human interaction. Building real relationships, whether in school, work, or everyday life, requires personal connection, empathy, and trust, which technology cannot truly replicate. Whether you are working with a coworker or with a client, think about the way you would feel if you were to interact with a human vs. AI. Think about the relationship that you would have with a person who can understand your emotions, build trust over time, and show empathy in ways that AI cannot.
Another limitation is that AI does not always understand context or nuance, so it may provide answers that sound correct but miss the deeper meaning of a situation. AI is also dependent on the data it is trained on, which means it can carry biases or outdated information.
I think that improving the level of empathy within your team is dependent upon a few things and doesn't have one clear straightforward answer. I think the best way to encourage it is to have social activities as a team such as a lunch or doing a service activity all together, as this can build strong bonds between your team members and develop a sense of care for one another. Also its important to make sure people are aware of the potential to become overdependent on AI, so they are able to utilize it but not to overdo it.
Hope this helps!
Another limitation is that AI does not always understand context or nuance, so it may provide answers that sound correct but miss the deeper meaning of a situation. AI is also dependent on the data it is trained on, which means it can carry biases or outdated information.
I think that improving the level of empathy within your team is dependent upon a few things and doesn't have one clear straightforward answer. I think the best way to encourage it is to have social activities as a team such as a lunch or doing a service activity all together, as this can build strong bonds between your team members and develop a sense of care for one another. Also its important to make sure people are aware of the potential to become overdependent on AI, so they are able to utilize it but not to overdo it.
Hope this helps!
Kandace Turner
Sales Optimization
6
Answers
Houston, Texas
Updated
Kandace’s Answer
No matter how advanced technology gets, you’re still spending a huge part of your life working with other humans. Your team isn’t just who you work for — it’s who you work with every day.
AI can do tasks faster, but it can’t understand how someone is feeling, what motivates them, or when they’re overwhelmed, discouraged, or need support. Empathy helps teams communicate better, solve problems together, and trust each other. When people feel understood and respected, they do better work and enjoy it more.
To encourage empathy on a team, I try to listen first and assume positive intent. I make space for people to share ideas and ask questions without feeling judged. I also remind the team that everyone is balancing work with real life, and that being kind and patient goes a long way. Small things — like checking in, giving credit, and truly listening — make a big difference.
At the end of the day, your career is a big part of your life. Building empathy at work makes that time healthier, more meaningful, and more human — even in an AI-powered world.
AI can do tasks faster, but it can’t understand how someone is feeling, what motivates them, or when they’re overwhelmed, discouraged, or need support. Empathy helps teams communicate better, solve problems together, and trust each other. When people feel understood and respected, they do better work and enjoy it more.
To encourage empathy on a team, I try to listen first and assume positive intent. I make space for people to share ideas and ask questions without feeling judged. I also remind the team that everyone is balancing work with real life, and that being kind and patient goes a long way. Small things — like checking in, giving credit, and truly listening — make a big difference.
At the end of the day, your career is a big part of your life. Building empathy at work makes that time healthier, more meaningful, and more human — even in an AI-powered world.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Working with data, numbers, GAAP can be very dry content. The work we do at PwC could be exactly the same as work performed by other auditors at another firm. But the commitment to excellence and the human experience drive the difference between PwC and other firms. How we interpret what AI helps with, and how we communicate those findings to the client to drive quality makes all the difference.
- While AI can unlock a lot of horsepower in our work, it often produces somewhat generic outputs. Layering in an empathetic lens to customize those outputs can elevate the output significantly by making them more relevant, useful, and engaging to the end user.
- While AI can unlock a lot of horsepower in our work, it often produces somewhat generic outputs. Layering in an empathetic lens to customize those outputs can elevate the output significantly by making them more relevant, useful, and engaging to the end user.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
This human element (empathy) can't be replaced by AI. Maybe someday AI will have the capacity to mimic empathy, but even if AI is able to go through the motions, it'll still come across as fake or hollow, like a parrot mimicking speech.
A parrot can't write a novel, and AI can't have empathy because AI doesn't have struggles. AI doesn't get frustrated, hungry, or tired. It doesn't care for children, get stressed, need breaks, or feel disappointment. Empathy comes from experiencing those feelings and trying to help someone else navigate through them, or just sit in the discomfort with them as they move through the difficulty.
I encourage empathy on my team by demonstrating how effective it is as a problem solving and critical thinking tool. We consultants like to think we have all the answers, but all we really have are the tools to figure out the answers. Empathy is a powerful tool because it builds trust with others through vulnerability and authenticity. If you build this early with colleagues and clients, it will make future conflicts or differences of opinion easier to resolve because the trust was built ahead of time, and people who trust you, who believe you have their best interest at heart, are far more likely to believe you, and follow you advice. The best leadership is by example.
A parrot can't write a novel, and AI can't have empathy because AI doesn't have struggles. AI doesn't get frustrated, hungry, or tired. It doesn't care for children, get stressed, need breaks, or feel disappointment. Empathy comes from experiencing those feelings and trying to help someone else navigate through them, or just sit in the discomfort with them as they move through the difficulty.
I encourage empathy on my team by demonstrating how effective it is as a problem solving and critical thinking tool. We consultants like to think we have all the answers, but all we really have are the tools to figure out the answers. Empathy is a powerful tool because it builds trust with others through vulnerability and authenticity. If you build this early with colleagues and clients, it will make future conflicts or differences of opinion easier to resolve because the trust was built ahead of time, and people who trust you, who believe you have their best interest at heart, are far more likely to believe you, and follow you advice. The best leadership is by example.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- With the increasing use of AI technologies to handle routine inquiries and straightforward tasks, the nature of human interaction in the workplace or customer service is evolving. While AI excels at efficiently managing repetitive or data-driven requests, it often lacks the nuanced understanding and emotional intelligence that humans bring to interactions. Empathy—the ability to understand and share the feelings of others—remains a uniquely human skill that cannot be fully replicated by AI. It allows people to connect on a deeper level, provide personalized support, and respond sensitively to complex or emotional situations. By prioritizing empathy, individuals ensure that interactions go beyond transactional exchanges, fostering trust, respect, and meaningful relationships.
- When it's busy it's easy to not get off the screen and engage with your team. Taking a break for coffee or to chat with your team makes work feel more humane rather than feeling robotic. Empathy helps create a sense of belonging and community.
- When it's busy it's easy to not get off the screen and engage with your team. Taking a break for coffee or to chat with your team makes work feel more humane rather than feeling robotic. Empathy helps create a sense of belonging and community.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- As AI takes on more routine and analytical tasks, empathy becomes even more important because human work increasingly centers on judgment, collaboration, and relationships. AI can generate outputs, but it cannot understand emotional context, organizational dynamics, or the human impact of decisions. Empathy ensures that AI-driven insights are applied responsibly and communicated effectively, especially when decisions affect people directly. I encourage empathy in my team by modeling it—being thoughtful in how feedback is delivered, encouraging open dialogue, and reinforcing that efficiency should not come at the expense of respect. I also emphasize that AI is a tool to support people, not replace human accountability or care.
- As AI begins to do more tasks, its important to remember that AI may not practice empathy in the same way that humans do ... it isn't human. There is nothing that can replace genuine empathy, and AI can be used as a tool to help drive efficiencies to create more opportunities to practice empathy across our team.
- AI is not sentient - it will simply give you an answer or analyze data. If we blindly trust the response we risk using the information in a very black or white manner when the world functions in the gray. The empathy lives in the gray. You have to consider the impact of the information, consider how it might be received by a client, customer or colleague.
- As AI begins to do more tasks, its important to remember that AI may not practice empathy in the same way that humans do ... it isn't human. There is nothing that can replace genuine empathy, and AI can be used as a tool to help drive efficiencies to create more opportunities to practice empathy across our team.
- AI is not sentient - it will simply give you an answer or analyze data. If we blindly trust the response we risk using the information in a very black or white manner when the world functions in the gray. The empathy lives in the gray. You have to consider the impact of the information, consider how it might be received by a client, customer or colleague.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- AI brings with it an expectation of efficiency and, more than ever before, misinformation if used without careful deliberation. Our capacity for empathy is especially important if we want to foster an environment that cares about accuracy over efficiency.
I try my best to deliver work that reflects my own critical thinking. At this point, I acknowledge that AI has more access to information than I do - and this is incredibly advantageous. I hold empathy for the fact that we don't always have more information than AI and that perhaps the human learning curve is a bit steeper. It takes time to review AI-produced work and even more time to make new knowledge our own.
- AI is not sentient - it will simply give you an answer or analyze data. If we blindly trust the response we risk using the information in a very black or white manner when the world functions in the gray. The empathy lives in the gray. You have to consider the impact of the information, consider how it might be received by a client, customer or colleague.
- AI creates results, humans and empathy apply meaning and care. Model the care you want others to show
- AI can create the speech, but cannot read the room. Empathy is a human led leadership skill and the essence of how we make connections with each other.
I try my best to deliver work that reflects my own critical thinking. At this point, I acknowledge that AI has more access to information than I do - and this is incredibly advantageous. I hold empathy for the fact that we don't always have more information than AI and that perhaps the human learning curve is a bit steeper. It takes time to review AI-produced work and even more time to make new knowledge our own.
- AI is not sentient - it will simply give you an answer or analyze data. If we blindly trust the response we risk using the information in a very black or white manner when the world functions in the gray. The empathy lives in the gray. You have to consider the impact of the information, consider how it might be received by a client, customer or colleague.
- AI creates results, humans and empathy apply meaning and care. Model the care you want others to show
- AI can create the speech, but cannot read the room. Empathy is a human led leadership skill and the essence of how we make connections with each other.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Empathy matters even more as AI handles routine tasks because it helps us understand people, build trust, and create solutions that truly meet human needs. I encourage empathy in my team by modeling active listening, creating space for open discussions, and keeping the focus on the user’s experience in every decision.
- Empathy is vital as AI takes on more tasks because it’s the human skill that builds trust, connection, and collaboration. I encourage it in my team by modeling active listening, acknowledging feelings, and creating a safe space for open, respectful communication.
- Empathy is important to resolve conflicts, win trust, improve relationship, to give and provide constructive coaching and feedback and many business outcomes. It's important for us to remember that we are human and trust, judgement, and meaningful connection and relationships cannot be achieved with AI. I encourage it in my team by showing them the empathy and holding them accountable to do the same among our teams and clients.
- Empathy is important because we work in a very fast paced rhythm. It is easy to focus on work and forget that we are all human beings who deal with different challenges and experience new things, but also learn new things every day. I encourage empathy on my team by engaging in active listening and connecting with my team on a personal level.
- Empathy is important at work because ultimately humans want connection, trust, and belonging. We spend a lot of time at work, and it's important to have an empathetic and safe environment to come to every day.
- Empathy is vital as AI takes on more tasks because it’s the human skill that builds trust, connection, and collaboration. I encourage it in my team by modeling active listening, acknowledging feelings, and creating a safe space for open, respectful communication.
- Empathy is important to resolve conflicts, win trust, improve relationship, to give and provide constructive coaching and feedback and many business outcomes. It's important for us to remember that we are human and trust, judgement, and meaningful connection and relationships cannot be achieved with AI. I encourage it in my team by showing them the empathy and holding them accountable to do the same among our teams and clients.
- Empathy is important because we work in a very fast paced rhythm. It is easy to focus on work and forget that we are all human beings who deal with different challenges and experience new things, but also learn new things every day. I encourage empathy on my team by engaging in active listening and connecting with my team on a personal level.
- Empathy is important at work because ultimately humans want connection, trust, and belonging. We spend a lot of time at work, and it's important to have an empathetic and safe environment to come to every day.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Empathy is important and should be encouraged as we do AI because currently I do not believe AI has the capability of using empathy without any prompting. As we are using AI for writing, we should make sure to lay out the tone and feeling of the writing so AI can fully understand how we should be presenting ourselves to others. Additionally, the team may feel discouraged at the high use of AI and feel like their job may be at risk. To combat this, it is important to validate their feelings and explain to them that AI is just a tool to help them rather than hurt them.
- Empathy is especially important when working with AI considering that AI may start off by providing recommendations which lack empathy and may need several iterations of interactions to align its tone with the needs of the users. I encourage my team to use AI as a supplementary tool and not as a replacement for their professional judgement. I also encourage my team to strike the right balance between human intelligence and artificial intelligence.
- Empathy ensures that we remind our team and colleagues that they and their contributions are valued. Regardless of what AI does, we cannot forget that each individual is unique, their personal circumstances are also unique. We have to go beyond the work and understand a person's contribution taking into account what is going on in their teams, our firm & their personal life. For e.g. if a team member has a family emergency, we need to support that individual by chipping in & helping with their tasks, so that they have peace of mind about work & can attend to their family. Similarly, I frequently remind my teams to raise their hand if they have bandwidth for additional tasks - this ensures that we distribute the work more evenly across the team & not overburden a few resources.
- As we move faster, we may connect less and I think it is important to slow down and understand the individual to build trust.
- Empathy and AI need to interact to balance technology with human warmth and interpret the emotional cues of a person
- Empathy is especially important when working with AI considering that AI may start off by providing recommendations which lack empathy and may need several iterations of interactions to align its tone with the needs of the users. I encourage my team to use AI as a supplementary tool and not as a replacement for their professional judgement. I also encourage my team to strike the right balance between human intelligence and artificial intelligence.
- Empathy ensures that we remind our team and colleagues that they and their contributions are valued. Regardless of what AI does, we cannot forget that each individual is unique, their personal circumstances are also unique. We have to go beyond the work and understand a person's contribution taking into account what is going on in their teams, our firm & their personal life. For e.g. if a team member has a family emergency, we need to support that individual by chipping in & helping with their tasks, so that they have peace of mind about work & can attend to their family. Similarly, I frequently remind my teams to raise their hand if they have bandwidth for additional tasks - this ensures that we distribute the work more evenly across the team & not overburden a few resources.
- As we move faster, we may connect less and I think it is important to slow down and understand the individual to build trust.
- Empathy and AI need to interact to balance technology with human warmth and interpret the emotional cues of a person
Caitlin Canton
Human Resources Manager
31
Answers
Cleveland, Ohio
Updated
Caitlin’s Answer
Wow, this is a great question! While AI is really helpful and can create efficiencies, it cannot replace human emotion that is necessary to execute so many of our tasks and in building meaningful relationships. It can also make mistakes or misinterpret your prompt causing the results to not be accurate for what you needed. It requires validation and critical thinking / review to make sure that the end result makes sense and feels reasonable with what you know.
Empathy will come across in your communications, even if they are electronic. It helps you better understand other people's perspectives, and approach tasks and situations with curiosity. It will enable you to apply judgement and problem solve. If we just copy and paste what we get from AI, we lose the human connection that we all need. It will also make it harder to learn new things if we are not fully understanding the results and processing how they addressed the issue / helped you complete the task.
Empathy will come across in your communications, even if they are electronic. It helps you better understand other people's perspectives, and approach tasks and situations with curiosity. It will enable you to apply judgement and problem solve. If we just copy and paste what we get from AI, we lose the human connection that we all need. It will also make it harder to learn new things if we are not fully understanding the results and processing how they addressed the issue / helped you complete the task.
tech conference
22
Answers
Bengaluru, Karnataka, India
Updated
tech’s Answer
Fear of the unknown can make people feel uneasy. It's important to show empathy and understanding to support the team's well-being. Involving everyone in the process helps them feel included and valued, rather than feeling like decisions are made without their input.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- It proves that people matter more than output. It legitimizes the human role in projects and despite the fact that AI can streamline tasks and build out aspects of projects, it's still the people that make it happen. Getting to truly know what encourages people and the best ways to celebrate success or drive a team forward is truly important, so taking those extra few minutes to put the person first and to care about who they are is vital to building a team who is willing to work together and care for each other and the project as a whole.
- It is very easy to have AI do the work for you & send a project/task off completed. This can get away from you as we learn new ways of working more efficiently, which often times allows it to be faster & more productive. Use AI to your advantage. If you are super stressed and in a time crunch and are ready to fire off an email that may not be polished or come across as harsh, copy/paste the message into AI and ask it to polish it up with emphasis on empathy, or a less harsh tone. AI will assist you in creating a message that is more inclusive and in the desired tone you need it to be. Also, always proof and double check any AI message. Don't simply copy/paste. Remember anything you send ultimately will affect your brand whether you created it or AI created it.
- It is very easy to have AI do the work for you & send a project/task off completed. This can get away from you as we learn new ways of working more efficiently, which often times allows it to be faster & more productive. Use AI to your advantage. If you are super stressed and in a time crunch and are ready to fire off an email that may not be polished or come across as harsh, copy/paste the message into AI and ask it to polish it up with emphasis on empathy, or a less harsh tone. AI will assist you in creating a message that is more inclusive and in the desired tone you need it to be. Also, always proof and double check any AI message. Don't simply copy/paste. Remember anything you send ultimately will affect your brand whether you created it or AI created it.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- What differentiates humans from AI, is the is our ability to connect, understand, and build trust with each other. This allows us to collaborate more effectively and resolve conflicts at work.
- We can never lose human connections or that will to help and learn. We will always adapt, but need to remain focused and content that what we are doing really does matter.
- Trusted relationships filled with empathetic communication are that much important as more work is being produced by AI
- Our edge is human. I encourage empathy by modeling it myself — listening closely and showing genuine interest — which helps build a more connected and collaborative team.
- We can never lose human connections or that will to help and learn. We will always adapt, but need to remain focused and content that what we are doing really does matter.
- Trusted relationships filled with empathetic communication are that much important as more work is being produced by AI
- Our edge is human. I encourage empathy by modeling it myself — listening closely and showing genuine interest — which helps build a more connected and collaborative team.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
With more tasks being done by AI, humans will have less involvement in tasks and roles will change. Empathy will be important to out ourselves in the shoes of others to understand what they need to do their job well, what questions or concerns they have.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Nothing will ever replace the relationships we build with each other - the work and how it gets done may change, but human connection will always be a super power!
- Like thinking or feeling or being in the same shoes of the other person, and making them feel that we listen, that we understand and that we care.
- Keeping an empathetic mindset ensures that we don't lose the human connection in our transition to AI. I encourage sense-checking on AI outputs with my team.
- It's important to understand the concerns and difficulties adjusting that different people on the team have. Without empathy, you can't personalize discussions about AI's role, tailor the journey, or offer flexibility for individuals to use it in ways that fit their needs and roles.
- Like thinking or feeling or being in the same shoes of the other person, and making them feel that we listen, that we understand and that we care.
- Keeping an empathetic mindset ensures that we don't lose the human connection in our transition to AI. I encourage sense-checking on AI outputs with my team.
- It's important to understand the concerns and difficulties adjusting that different people on the team have. Without empathy, you can't personalize discussions about AI's role, tailor the journey, or offer flexibility for individuals to use it in ways that fit their needs and roles.
Abbie Tanguay
Insurance Supervisor
2
Answers
Gorham, Maine
Updated
Abbie’s Answer
Showing empathy is a way to remain connected to your target client/customer. This is how we connect as humans and make a customer feel important and "more than a number." It can be as simple as calling someone by their first name or replying to a story they tell you with a nice statement such as, "thank you for sharing," or "I am so sorry you had that experience." Think of how you would want to be treated by an employee that would make you feel valued as a customer or client. This is the experience we want to continue to give, even as AI is integrated into our lives.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- As AI takes on more technical work, empathy becomes even more important for teamwork, decision-making, and client relationships. I encourage it by creating space for open conversations, being respectful of different perspectives, and leading by example in how I communicate with others.
- As AI takes on more technical and repetitive tasks, empathy becomes even more important because it’s something that can’t be automated. It strengthens real human connections, supports creativity, and builds emotional intelligence within a team. I try to encourage empathy by leading by example in my own interactions, practicing active listening, and creating space for team members to share their perspectives and experiences openly. This people‑first approach helps balance the efficiency AI brings with the understanding and compassion needed for a healthy, supportive workplace culture.
- As AI takes on more tasks, empathy becomes even more important because it’s the human quality that can’t be automated. It’s not just about what you do, but how you show up — your attitude, awareness, and how you make others feel. I encourage empathy by modeling respect, listening actively, and creating space for open, honest conversations.
- As AI takes on more routine and technical tasks, empathy becomes even more important because it’s a uniquely human skill that builds trust, strengthens relationships, and helps us understand the emotions behind decisions. While AI can provide data or automate processes, it can’t replace the sense of connection people feel when they’re truly listened to and understood.
- As AI takes on a greater role in our work experience, practicing empathy becomes even more important—it provides a unique, caring, and compassionate human connection between coworkers that may be lacking in tech-only interaction
- As AI takes on more technical and repetitive tasks, empathy becomes even more important because it’s something that can’t be automated. It strengthens real human connections, supports creativity, and builds emotional intelligence within a team. I try to encourage empathy by leading by example in my own interactions, practicing active listening, and creating space for team members to share their perspectives and experiences openly. This people‑first approach helps balance the efficiency AI brings with the understanding and compassion needed for a healthy, supportive workplace culture.
- As AI takes on more tasks, empathy becomes even more important because it’s the human quality that can’t be automated. It’s not just about what you do, but how you show up — your attitude, awareness, and how you make others feel. I encourage empathy by modeling respect, listening actively, and creating space for open, honest conversations.
- As AI takes on more routine and technical tasks, empathy becomes even more important because it’s a uniquely human skill that builds trust, strengthens relationships, and helps us understand the emotions behind decisions. While AI can provide data or automate processes, it can’t replace the sense of connection people feel when they’re truly listened to and understood.
- As AI takes on a greater role in our work experience, practicing empathy becomes even more important—it provides a unique, caring, and compassionate human connection between coworkers that may be lacking in tech-only interaction