I work at Verizon Wireless in the Support Coordinator department. My typical day is a couple tasks. First, I take calls helping customers with their Verizon wireless issues as well as take calls for customers who want to speak to a Manager. Secondly, I support my colleges via a chat system where I will be speaking with up to two colleges at a time assisting them with their calls. At Verizon I have learned very much that will be paramount in my future, the biggest one being how to speak to anyone. Speaking to someone sounds simple enough but the difference between just throwing words out of your mouth and acknowledging a situation that can be resolved is something we often think we can already do until you see the results of a genuine constructive conversation.