Dealing with difficult people can be one of the most challenging, yet worthwhile experiences to undertake in your day to day career. With any distressing situation, begin with a deep breath and consider we can’t control other person’s behavior, we can only decide how we will react.
Keep these steps in mind may help with your next interaction:
Pick your battles. When dealing with a difficult person, decide whether it’s truly worth it. Ask yourself if the situation is causing you enough stress that it must be confronted.
Always initially Pause… Take a deep breath, collect your thoughts and try to remain calm. If possible, discuss your issue in a neutral setting.
State your needs clearly and assertively using “I” statements rather than “you” accusations.
Continue being polite and stay calm. It’s important not be appear difficult yourself. Set an example for how you’d like the difficult person to behave.
Stick to the facts. Keep the conversation short and concise and limit your emotions. State facts only.
Minimize your interactions. If a resolution can not be reached, limit your time with this person
Talk to someone you trust for comfort and understanding.
Best of Luck!