3 answers

were can i learn more of customer service

2
100% of 2 Pros
Asked Viewed 90 times
2
100% of 2 Pros

3 answers

Pamela’s Answer

0
Updated

Hi Styles!

There are many types of customer service, is there a field that you are interested in or are you just the kind of person who generally likes to help people?

I have worked in customer service since I was 16, in many different forms from working in an amusement park assisting customers with their complaints/issues to now working in one of the largest insurance/annuity call centers.  If you enjoy helping people, there are many different paths you could take!

Do you have a field in mind that you are interested in or what kind of customer service opportunities are you interested in?


Pamela recommends the following next steps:

  • Find a field you are interested in helping people in
0

Leo’s Answer

0
Updated

Agree with Pamela, Customer service in any role is about helping people and making their interaction an experience they will remember.

As a customer no matter which customer service area you look at, you want to be looked after, and all that depends on the one serving the customer. You can work in a restaurant, in a clothing store, or a technical customer support role, it doesn't really matter what role you are in. You should think more about customer service as customer experience and if you are interested in this line of work, focus on ensuring the customer has the best experience when interacting with you.

0

John’s Answer

0
Updated

Hey there,

There are two foundational sides to your work related development, personal and professional. I think practical experience and education (as outlined by the other responses) addresses upskilling on the professional side. What I would consider to be equally (and sometimes more so) important is the personal development aspects of skill building. Be curious, intellectually and otherwise. Try new things, ask questions, meet new people, network, be social, go to events, listen to new music, read different genres of books.

This level of personal development relates to Customer Service, because it will help you become a better conversationalist (being able to talk about anything with anyone). The more diverse your interest and experiences, the more effective you will become professionally, and the more fun your job will become.

I would also recommend meditation, which might give you the tools to interact with the inevitable customers which are overly demanded or rude.

0