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What do you think separates people who are “good” at their job from those who are truly “great”? In addition, how do you balance ambition with contentment in the work setting?

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These are two questions I’ve been thinking about a lot lately, ones that go beyond job titles or promotions and really dig into what kind of person you want to be in your work and life. I'd love to hear from people in all kinds of careers and walks of life.

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Susanne’s Answer

I'm a project manager and when I work with my team, the team members who go from "good" to "great" is when my resources go above and beyond. I might have given them a specific task to do and they're fulfilling it, but in some cases my resources also become proactive and also sometimes questioning the status quo and therefore improving processes or avoiding/mitigating risks. That said, although it's nice to delight a customer one has to be careful that the resource doesn't go too far and providing items to the customer which are not in scope and will be impacting the budget in the long run. In addition I would also say that the team members who can think outside the box, i.e. understanding the audience. For example, if I have a technical resource and he understands that it's of no use to me if he bombards me with lots of technical slogan but explains his solution in laymens terms this is also something which makes a resource great.
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Barry’s Answer

Great people truly own their work and shine when they collaborate with others. Good communication is super important and makes a big difference!
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Juanita’s Answer

Those who are good at their job do what is required, those who are great go above and beyond!
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