2 answers
tiesha
Student
Saint Petersburg, Florida
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What type of skills do you use for your job?
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2 answers
Ed Giansante
Global Community Manager, Entrepreneur, Speaker
15
Answers
Dublin, County Dublin
Updated
Ed’s Answer
Each role will require a vast set of skills (soft and hard skills) but I can tell you from experience in the last 14 years working in big and very known companies, that there are 3 skills that will always be required:
- Communication skills: one of the biggest issues in companies today is the lack of communication.
- Presentation skills: Not on stage, with a microphone, but rather talking (or pitching) your ideas to the business. It's important to know how to present ideas in a succinct yet powerful manner.
- Social Intelligence: people are different. Talking to a developer is drastically different than talking to your CEO or to a sales person. You need to know how to tailor your message to different audiences.
Justine Solano
Data Analysis
2
Answers
Heredia, Heredia Province, Costa Rica
Updated
Justine’s Answer
Absolutely agree with the three skills already mentioned — communication, presentation, and social intelligence are must-haves in pretty much any job. But to add to that, here are a few more that I use every single day:
-Critical Thinking: Whether it’s solving a problem, analyzing a process, or deciding how to handle a tricky customer situation, being able to think things through logically is key.
-Adaptability: Especially in big companies, things change fast — tools, teams, goals, even your manager sometimes! Being able to pivot and stay calm when the game changes is a real superpower.
-Attention to Detail: It’s the small things — like noticing a wrong phone number on a case file or catching a typo before it goes to a client — that make a big difference in the long run.
-Empathy and Active Listening: Whether you're talking to a frustrated customer or collaborating with teammates, really hearing what someone needs (even if they’re not saying it directly) builds trust and helps you respond effectively.
-Time Management: When you juggle multiple tasks or cases, prioritizing and managing your energy becomes crucial. It's not just about getting things done — it’s about getting the right things done.
Of course, the mix of skills can vary depending on the role — but these are my go-to toolkit items that I rely on every single week. And the good news? These can all be learned and improved over time.
-Critical Thinking: Whether it’s solving a problem, analyzing a process, or deciding how to handle a tricky customer situation, being able to think things through logically is key.
-Adaptability: Especially in big companies, things change fast — tools, teams, goals, even your manager sometimes! Being able to pivot and stay calm when the game changes is a real superpower.
-Attention to Detail: It’s the small things — like noticing a wrong phone number on a case file or catching a typo before it goes to a client — that make a big difference in the long run.
-Empathy and Active Listening: Whether you're talking to a frustrated customer or collaborating with teammates, really hearing what someone needs (even if they’re not saying it directly) builds trust and helps you respond effectively.
-Time Management: When you juggle multiple tasks or cases, prioritizing and managing your energy becomes crucial. It's not just about getting things done — it’s about getting the right things done.
Of course, the mix of skills can vary depending on the role — but these are my go-to toolkit items that I rely on every single week. And the good news? These can all be learned and improved over time.