7 answers

What interview questions are most common that employers ask, more spicifically if your being interviewed for a retail job?

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7 answers

Hendra’s Answer

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one open question that usually provide opportunity to let the employer knows how you can significantly contribute to the retail company is to be prepared on " ... how do you think you will fit in this role?.."

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Katya’s Answer

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Hi Olivia, in retail the number one question is always about :

1) describe what is exceptional customer experience and provide some examples how you have implemented

2) describe a situation when you had a very difficult customer, what was the situation, what steps did you take to resolve, and what was the outcome

3) what do you think is the key to a successful team ? Have you ever worked on a team- what was the project? What obstacles did you encounter and how did you come up to a mutual solution?

4) describe goals that you had to achieve while on the job? What were your goals, what behaviors did you do to achieve the goals?

5) did you any encounter any unethical selling behaviors or saw your peer conducting one. What did you do in that situation and what should you do?

6) how to your handle stress and multi tasking?

7) describe your typical day at work-pretend few of your associates called out- you have a lot of appointments and your manager also asks you to help and lead daily tasks. How will you handle your day today. They are looking to see how you prioritize your daily tasks, how you manage stress and still come out as a winner at the end of the day.

8) how curious are you about technology? What technology do you use daily? What technology did you learn lately and how to you apply technology to your daily work?

9) problem solving- how do you handle customer escalations? What is your process? Describe a situation?

Many more other questions could come up- also most do ask about your recognitions, they want to hear about the work you did and what accomplishments you are proud of. They want to see your personality, how easily will you adjust to the team they are hiring for as it’s important to keep the energy going in the right direction.

Kate
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Katya’s Answer

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Hi Olivia,

when I was conducting interviews for the retail/banking positions. I interviewed many tellers. Platform, multi branch managers, assistant managers-so depending on the job the questions of course varies.

1) Please tell me about your experience and how your skills relate for this position?

2) Please describe a challenging situation -what was the situation, what steps did you take to resolve the situation, how did it make you feel and what was the result?

3) Please describe your expectations of customer experience. How do you make sure you delivered exceptional client experience to your clients ?

4) I like to ask about digital experience -it’s important that an associate coming on board has digital curiosity, uses mobile banking , and experience teaching clients around the usage of digital banking

5) teamwork- is an important aspect. How well do you work on teams. Are you an individual contrite you care for the overall team performance

6) goal oriented-in retail you will have individual goals-monthly, quarterly, daily and you will be held accountable-have you ever had goals, how did you manage them, what were your accomplishments?

7) how to handle stressful situation-in retail many times associates call out, get transferred , take vacations- you still have to manage your day, be productive, and handle clients that are inpatient due to wait time. Handling complex daily tasks-is a big ask and a big plus.

Hope this helps.

where are you going for the interview? Can I help you debrief and go through the mock interview?
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Stacy’s Answer

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Most retailers will want to get to know as much about your personality as they can during the interview. That said, they may ask you questions regarding how you may handle difficult or challenging situations that involve your interaction with a customer. Those questions may be, "how would you assist a customer that wasn't quite sure of the product they wanted? or What is an example of great customer service to you?"

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Alejandro’s Answer

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Hello Olivia,

In any interview it is important that you show yourself as natural as possible, always be relax and positive, more confident the better, when you apply for any job always investigate about the company, what they do, what would be the type of activities that you´ll perform, what is company´s business related to prior to the day of the interview, this is very important because you can identify if youñre really interested in getting that job and if you have the skills, on the other hand, employer will get a better impression if you're informed.

Alex

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Kimberly’s Answer

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Common interview questions:
What are your longterm career goals?
What are you strengths and weaknesses?
Situational scenarios such as provide an example of how you handled conflict
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Milton’s Answer

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Always enter an interview with confidence, listen intently for follow-up question, and make it conversational but in a very professional manner.

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