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Which season of the year are toughest at your job?


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Janice’s Answer

One of the many roles that I am responsible for is Compliance. Compliance is a year round activity; however, what I have found is that at the beginning of each year we go over what is called Attestations for Core Risks that have been defined for our specific area that we are in. I have been in various roles with IT. (IT Operations and Technology Development) Based upon the Core Risks that have been identified from Corporate will determine which risks we need to ensure we are in compliance with. We will research, run reports, get updates from the appropriate parties to ensure we are doing the right thing. We document our findings and then present to our officer our findings for our area. They will need to attest for the accuracy by signing the documents, which is then filed.

In the first quarter, there are training requirements. Today, we have employees that reside in California - they have training that is mandated no later than 3/31 of each calendar year to complete their assigned CA consent training.

In fourth quarter, the rest of the employees must complete their training by 11/30 each calendar year.

In between, we are running reports and communicating to employees to ensure they remember to take their training. This includes new hires.

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Anup’s Answer

It is definitely the first quarter of every year. I work in Medicare area for a health insurance company, which is tightly governed by the government so there are lot of audits that are due in the first quarter of the year.

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Phoebe’s Answer

The toughest season is always at the close of each quarter when we sit down as a department to evaluate whether we have hit our KPIs. This is the time where we look ourselves at the mirror and see where we are against the goals that we set. During this season, and because numbers do not lie, we are supposed to respond to the question, why? This is a tough one. Especially when you gave it your all and left nothing to chance, and you are at a loss of what you could have done better.

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