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What Trends do you see impacting the administrative assisstant role in the future?

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Melissa’s Answer

Matthew and Kaelynn said it perfectly. Technology is key especially if the role transition to a virtual setting. Customer service skills will remain relevant and needed as automation can not replace the human touch.
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Kaelynn E.’s Answer

I agree with Matt on this! Today's world is becoming highly automated. Having a background in a multitude of technology tools will give you an advantage. Look into ways to automate processes and technology that will increase efficiency in repetitive tasks.
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Matthew’s Answer

Technology continues to change every aspect of the business environment. Having a skillset in the digital world or with technology tools will enable you to add value outside of the traditional administrative assistant responsibilities. Just like any other role within an organization, being flexible and focused on your continued development will help you stay out in front of the ever-changing work environment.
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