From having been a police officer at the airport, here are my observations about TSA. TSA was created in a response to 9/11. The personnel working the checkpoints prior to that tended to be low-paid security company employees. Even though they did nothing wrong to cause 9/11, as the items they allowed to go through were in fact NOT prohibited at that time, the government needed to do something to make the public feel safe while flying, and that was one of the things they did - got rid of the security personnel, and created a government agency. Most of the previous employees were NOT hired by TSA.
Working at the checkpoint is like working on an assembly line. You are pretty much stuck in one place. They have different assignments, but, it is all pretty boring. You are digging through people's personal belongings, which, they really don't like for you to do! People think you should only be searching the "bad guys," but most people really don't seem to comprehend that there is no way of knowing who is good and who is bad! So, most of them are unappreciative of what you are doing. Or downright grumpy. You will meet a few friendly people, a few who will tell you thank you, but then, it is on to the next one. You don't have time to chat with any of them.
The job is an important one. In addition to outstanding customer service skills, you will also need to be highly attentive and have good powers of observation. When looking at x-ray screens, you will need to be able to identify broken down pieces of weapons, bomb components, etc., and, you will need to be able to do this very quickly, as those suitcases keep coming!
TSA employees tend to be pretty intelligent. At the time I was there, most of them tended to be military veterans. I will see if I can find out if that is still the case, and let you know.
But, to me the hardest things would be: monotonous, long periods of standing, lack of appreciation, structured break times.
i would agree with Kim's answer, and would like to add that this is the job that will keep you on toe and demands all your senses open all the time when you are on duty. but it is also important to have a sense that how much these personals are vital for our safe travels .
i know that i am so appreciative to these personal and can really count on them when ever i am traveling .
so if some one really likes job as transport security screen-er and enjoys it . he should be proud of it .
Further i am adding a link for you read the reviews of real people in this field and how they feel about this job.
Hope this helps.
Good Luck .
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