5 answers
Zanyia
Student
Jacksonville, Arkansas
1
Question
Updated
556 views
How can you be persistent with clients without displeasing them ?
As an aspiring real estate agent, I am positive that every "yes" or "no" from a client may not be in their best interest. I want to professionally handle bad judgement, while making sure their voice is heard.
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5 answers
Maddy Hook
Customer Success Manager
3
Answers
Scituate, Massachusetts
Updated
Maddy’s Answer
Hi Zaniya!
Great question! It's tough to say no to customers, especially when you want to help. But sometimes, it's best to be honest so they don't get the wrong idea. It's important to know what the customer really wants. If some things can't be done, talking about what can be achieved shows you're focused on finding solutions while being realistic. This approach helps both you and the customer.
Good luck!
Maddy
Great question! It's tough to say no to customers, especially when you want to help. But sometimes, it's best to be honest so they don't get the wrong idea. It's important to know what the customer really wants. If some things can't be done, talking about what can be achieved shows you're focused on finding solutions while being realistic. This approach helps both you and the customer.
Good luck!
Maddy
Carrie Hughes
Implementation Manager
3
Answers
Elizabethtown, Kentucky
Updated
Carrie’s Answer
In a client-facing role, it's important to be curious and dig deeper. If a client says no, ask why. They might not fully understand what they're rejecting or what they could miss out on.
Early on, ask questions to understand their needs, goals, and what they risk by not achieving those goals. Sometimes, no is the right answer due to a bad fit, budget issues, or timing. Building trust through these conversations encourages clients to be honest about their reasons, helping you adjust your approach.
Keep improving your learning and communication skills!
Early on, ask questions to understand their needs, goals, and what they risk by not achieving those goals. Sometimes, no is the right answer due to a bad fit, budget issues, or timing. Building trust through these conversations encourages clients to be honest about their reasons, helping you adjust your approach.
Keep improving your learning and communication skills!
Malika Ali
ACS Specialist - Workstations
1
Answer
London, England, United Kingdom
Updated
Malika’s Answer
Hi Zaniya,
I appreciate you taking the initiative to ask this question.
The best thing you can do is act as a consultant for your client. Ask probing questions to genuinely qualify their needs, and then find them a solution that is tailored to their specifications, that way you're reducing the chances of a "no". The primary factor for most people is their budget being a non-negotiatiable so that is an area that I would highly recommend you prioritise when finding a suitable solution for a customer. Don't push something that is not in line with their needs, as you're losing credibility to your own personal branding.
Hope this helps!
All the best.
I appreciate you taking the initiative to ask this question.
The best thing you can do is act as a consultant for your client. Ask probing questions to genuinely qualify their needs, and then find them a solution that is tailored to their specifications, that way you're reducing the chances of a "no". The primary factor for most people is their budget being a non-negotiatiable so that is an area that I would highly recommend you prioritise when finding a suitable solution for a customer. Don't push something that is not in line with their needs, as you're losing credibility to your own personal branding.
Hope this helps!
All the best.
Terri Hersey
IT Services Pursuit Engagement Lead
7
Answers
Exeter, New Hampshire
Updated
Terri’s Answer
This is a great question and a great book, especially if you can get the audible version, check out "Never Split The Difference" by Chris Voss (former terrorist negotiator turned business consultant) for practical tips you can use in business or personal or family negotiation scenarios. He's clever, funny, and tactical.
Milla Pañella
Artistic Director
25
Answers
São Paulo, Brazil
Updated
Milla’s Answer
Hi Zanyia,
This is a fantastic question, especially as you start a client-facing career like real estate. Learning to be persistent without being pushy is a vital skill.
From my experience with real projects, I've found that persistence should feel like respect and attention, not pressure.
Timing is crucial when talking to clients. Choose a calm, focused moment to truly listen. It's more about listening than talking—understanding their needs and reading between the lines to grasp what they really want.
Being fully present in conversations is key: no distractions, no phone, just eye contact and full attention. This builds trust quickly.
Remember, some clients know exactly what they want. In these cases, guide them gently, offer suggestions, and adapt while respecting their decisions.
Ultimately, strong client relationships are built on listening and trust, not just convincing. When clients feel heard, they're more open to your ideas.
Warm greetings from Brazil! 🇧🇷
This is a fantastic question, especially as you start a client-facing career like real estate. Learning to be persistent without being pushy is a vital skill.
From my experience with real projects, I've found that persistence should feel like respect and attention, not pressure.
Timing is crucial when talking to clients. Choose a calm, focused moment to truly listen. It's more about listening than talking—understanding their needs and reading between the lines to grasp what they really want.
Being fully present in conversations is key: no distractions, no phone, just eye contact and full attention. This builds trust quickly.
Remember, some clients know exactly what they want. In these cases, guide them gently, offer suggestions, and adapt while respecting their decisions.
Ultimately, strong client relationships are built on listening and trust, not just convincing. When clients feel heard, they're more open to your ideas.
Warm greetings from Brazil! 🇧🇷