6 answers
Zanyia
Student
Jacksonville, Arkansas
1
Question
Updated
587 views
How can you be persistent with clients without displeasing them ?
As an aspiring real estate agent, I am positive that every "yes" or "no" from a client may not be in their best interest. I want to professionally handle bad judgement, while making sure their voice is heard.
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6 answers
Maddy Hook
Customer Success Manager
3
Answers
Scituate, Massachusetts
Updated
Maddy’s Answer
Hi Zaniya!
Great question! It's tough to say no to customers, especially when you want to help. But sometimes, it's best to be honest so they don't get the wrong idea. It's important to know what the customer really wants. If some things can't be done, talking about what can be achieved shows you're focused on finding solutions while being realistic. This approach helps both you and the customer.
Good luck!
Maddy
Great question! It's tough to say no to customers, especially when you want to help. But sometimes, it's best to be honest so they don't get the wrong idea. It's important to know what the customer really wants. If some things can't be done, talking about what can be achieved shows you're focused on finding solutions while being realistic. This approach helps both you and the customer.
Good luck!
Maddy
Malika Ali
ACS Specialist - Workstations
1
Answer
London, England, United Kingdom
Updated
Malika’s Answer
Hi Zaniya,
I appreciate you taking the initiative to ask this question.
The best thing you can do is act as a consultant for your client. Ask probing questions to genuinely qualify their needs, and then find them a solution that is tailored to their specifications, that way you're reducing the chances of a "no". The primary factor for most people is their budget being a non-negotiatiable so that is an area that I would highly recommend you prioritise when finding a suitable solution for a customer. Don't push something that is not in line with their needs, as you're losing credibility to your own personal branding.
Hope this helps!
All the best.
I appreciate you taking the initiative to ask this question.
The best thing you can do is act as a consultant for your client. Ask probing questions to genuinely qualify their needs, and then find them a solution that is tailored to their specifications, that way you're reducing the chances of a "no". The primary factor for most people is their budget being a non-negotiatiable so that is an area that I would highly recommend you prioritise when finding a suitable solution for a customer. Don't push something that is not in line with their needs, as you're losing credibility to your own personal branding.
Hope this helps!
All the best.
Carrie Hughes
Implementation Manager
3
Answers
Elizabethtown, Kentucky
Updated
Carrie’s Answer
In a client-facing role, it's important to be curious and dig deeper. If a client says no, ask why. They might not fully understand what they're rejecting or what they could miss out on.
Early on, ask questions to understand their needs, goals, and what they risk by not achieving those goals. Sometimes, no is the right answer due to a bad fit, budget issues, or timing. Building trust through these conversations encourages clients to be honest about their reasons, helping you adjust your approach.
Keep improving your learning and communication skills!
Early on, ask questions to understand their needs, goals, and what they risk by not achieving those goals. Sometimes, no is the right answer due to a bad fit, budget issues, or timing. Building trust through these conversations encourages clients to be honest about their reasons, helping you adjust your approach.
Keep improving your learning and communication skills!
Angela Caples
Client Services
5
Answers
Mobile, Alabama
Updated
Angela’s Answer
Reframe "Persistence" as "Advocacy"
The aim is not to push clients to follow your advice but to ensure they make informed choices, even if they decide differently. This changes how you communicate with them.
Use the "concern + respect" approach
Express your concerns clearly, then affirm their right to choose:
"I'm concerned about this offer, and here's why. But ultimately, it's your choice, and I'll support whatever you decide."
This shows you're there to inform, not control.
Repeat back what you hear
"So if I understand correctly, you're focusing on speed over the highest price — is that right?"
This confirms you respect their priorities, even if yours differ.
Give them space to change their mind — without pressure
People sometimes need time to process new information. Saying "Take some time to think about it, and let me know if you have questions" is often more effective than pushing for a quick decision.
Follow up thoughtfully, not repeatedly
If a client disagrees with you, it's okay to revisit the topic once with new insights or a different perspective. But bringing it up repeatedly can seem disrespectful.
The Bigger Picture
Clients remember agents who made them feel heard and informed, not those who were just "right." Even if they choose differently, if they felt respected, they'll trust you and refer you to others — because you made them feel valued.
Bottom line: Advocacy in real estate isn't about insisting until they agree. It's about making sure they have all the information, feel understood, and know you're on their side, no matter what they decide. That's what builds trust and keeps clients coming back, even after disagreements.
The aim is not to push clients to follow your advice but to ensure they make informed choices, even if they decide differently. This changes how you communicate with them.
Use the "concern + respect" approach
Express your concerns clearly, then affirm their right to choose:
"I'm concerned about this offer, and here's why. But ultimately, it's your choice, and I'll support whatever you decide."
This shows you're there to inform, not control.
Repeat back what you hear
"So if I understand correctly, you're focusing on speed over the highest price — is that right?"
This confirms you respect their priorities, even if yours differ.
Give them space to change their mind — without pressure
People sometimes need time to process new information. Saying "Take some time to think about it, and let me know if you have questions" is often more effective than pushing for a quick decision.
Follow up thoughtfully, not repeatedly
If a client disagrees with you, it's okay to revisit the topic once with new insights or a different perspective. But bringing it up repeatedly can seem disrespectful.
The Bigger Picture
Clients remember agents who made them feel heard and informed, not those who were just "right." Even if they choose differently, if they felt respected, they'll trust you and refer you to others — because you made them feel valued.
Bottom line: Advocacy in real estate isn't about insisting until they agree. It's about making sure they have all the information, feel understood, and know you're on their side, no matter what they decide. That's what builds trust and keeps clients coming back, even after disagreements.
Milla Pañella
Artistic Director
25
Answers
São Paulo, Brazil
Updated
Milla’s Answer
Hi Zanyia,
This is a fantastic question, especially as you start a client-facing career like real estate. Learning to be persistent without being pushy is a vital skill.
From my experience with real projects, I've found that persistence should feel like respect and attention, not pressure.
Timing is crucial when talking to clients. Choose a calm, focused moment to truly listen. It's more about listening than talking—understanding their needs and reading between the lines to grasp what they really want.
Being fully present in conversations is key: no distractions, no phone, just eye contact and full attention. This builds trust quickly.
Remember, some clients know exactly what they want. In these cases, guide them gently, offer suggestions, and adapt while respecting their decisions.
Ultimately, strong client relationships are built on listening and trust, not just convincing. When clients feel heard, they're more open to your ideas.
Warm greetings from Brazil! 🇧🇷
This is a fantastic question, especially as you start a client-facing career like real estate. Learning to be persistent without being pushy is a vital skill.
From my experience with real projects, I've found that persistence should feel like respect and attention, not pressure.
Timing is crucial when talking to clients. Choose a calm, focused moment to truly listen. It's more about listening than talking—understanding their needs and reading between the lines to grasp what they really want.
Being fully present in conversations is key: no distractions, no phone, just eye contact and full attention. This builds trust quickly.
Remember, some clients know exactly what they want. In these cases, guide them gently, offer suggestions, and adapt while respecting their decisions.
Ultimately, strong client relationships are built on listening and trust, not just convincing. When clients feel heard, they're more open to your ideas.
Warm greetings from Brazil! 🇧🇷
Terri Hersey
IT Services Pursuit Engagement Lead
7
Answers
Exeter, New Hampshire
Updated
Terri’s Answer
This is a great question and a great book, especially if you can get the audible version, check out "Never Split The Difference" by Chris Voss (former terrorist negotiator turned business consultant) for practical tips you can use in business or personal or family negotiation scenarios. He's clever, funny, and tactical.