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Is there any job training for retail associates?

#jobs #retail
I looking to know if there’s anything job training

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Subject: Career question for you

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Doc’s Answer

Sam according to the U.S. Bureau of Labor Statistics (BLS), there are no formal education requirements for retail sales associates, although some employers favor those with high school diplomas. Retailers often provide training for sales associates, either on the job or through special seminars. During training, retail sales associates learn about their company's products, policies and sales techniques. Positions that involve selling technical goods tend to entail more extensive product training.

Retail sales associates must have strong communication skills and work well with others, because they often work among a team of retail professionals. They must also be courteous and efficient and maintain a tidy appearance. Additionally, a career in retail sales entails basic math and technology skills. For some positions, retail sales associates may be required to pass a background check. The job growth expected for retail sales associates from 2018-2028 is expected to decline when compared to all occupations. Applicants typically have a high school diploma or equivalent and learn through on-the-job experience. Completing an internship or taking courses related to the desired field of retail work the applicant is interested may improve their job prospects.

Hope this was helpful Sam

Doc recommends the following next steps:

Sam if you wish to advance in retail sales you can pursue a retail management associate degree. Favorable employment opportunities in the retail industry may exist if you have earned a college degree, acquired sales experience and have completed some management training. Graduates of associate degree programs in retail management can go on to earn a related bachelor's degree in an area like business, marketing, merchandising or retail management. Some companies offer on-the-job or corporate-sponsored training programs for management trainees and retail supervisors, although many acquire their positions through a combination of work experience and continuing education. Retail management degree programs teach the fundamentals of keeping financial records, creating promotional campaigns and using technology in a business setting. Such a program places an emphasis on basic math for accounting, effective communication, leadership skills and topics unique to the retail industry.
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Kim’s Answer

MOOCs offer some free and low-cost training, for which the fee is higher if you want a certificate. I would check there for "Customer service" training classes. Also look for "dealing with difficult people," "active listening". and things like that. There's another site, ed2go.com that you can access through your local college. Everything there used to be reasonably priced ($120 or so) but now I saw some very costly classes. I wouldn't pay those prices!

Sales is a skill. The best sales people are able to listen to what I want, know their merchandise, and know what will fit my needs. I really dislike people trying to sell me stuff without trying to find out what I need first! Knowing the merchandise is important!

I really think some of my best training in the field of customer service has come from actually being a customer! Know how it is you expected to be treated, and treat others accordingly. Try to imagine yourself in the employee's shoes when you see them having to deal with irate customers.

Retail associates are commonly trained on the job. Taking a class or two, as outlined above, is not essential. It gives you an advantage in answering some difficult interview questions, but, you can still get hired into retail positions without taking any training first.

Best of luck!
Kim
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Dr. James’s Answer

Typically, there are no formal education requirements for retail sales associates. Some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or "big-ticket" items, such as electronics or cars.

Most retail sales associates receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

Retail sales associates typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.
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Thank you comment icon Hello Sam, I have been in sales all my life, here are some more ideas. -Pick something you are passionate about and would like to sell -Prep yourself before you go in for the interview, what I mean is have some questions for them. EI - What all do the provide for expert training? What is the promotion process if you do a good job? - Study where you want to work and go there, find out what you can approve on and what they do well. - Ask them what their top 5 priorities are for an excellent employee - Remember you have been learning these skills throughout you life so far. We sell our self everyday, to ourselves in confidence, to others in our conversations, actions, and interactions. I would be glad to talk more about this if you are interested. Shelley Sale
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Jessica’s Answer

Depending on the industry, many retail positions will have on the job training. Being able to listen and communicate effectively are great skills to have when working with customers.
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Luis’s Answer

Hi Sam!

This is great question! There is no training for these, a lot of the work itself is learned on the job and as you go. However, I think there are certain skills that are important to have that would make you successful in your roles; such as having communication and listening skills, and an eagerness to learn.
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ARIEL’s Answer

Although there is no formal training to be a Retail Associate, there are some skills that will be necessary for success in this position. These include:
1. Active listenings skills
2. Communication skills
3. Product/Industry expertise
4. Sales/Customer Service skills
5. Willingness to learn

If you already possess or are working toward growing in any of these areas you are on your way to being a valued member of any retail team who serves as the face of a company.
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