This is what I have to say about a day in my life as an employee at a contact center
Call centre employees know something most people don’t. A dirty little secret that some of them keep from friends and family.
Something that people who haven’t worked in a call centre can’t understand, or won’t believe. But sooner or later, many call centre staff let someone in on their secret. It’s really quite simple.
I’m interested in technology and in this job I talk people through the details of laptops, televisions, stereo equipment and all sorts of electrical goods. I’ve gained a great deal of knowledge and I enjoy helping people improve their work or leisure time by choosing the right product,” says Upton.
Creating a good working atmosphere has long been a key part of a call centre manager’s or supervisor’s role. Most call centres have their own motivational games and internal competitions to keep staff productive and relaxed. To outsiders, these can seem silly, but managers use them for a reason. They work.
I really enjoy the competitive side of my job. Being in sales means the rewards and bonuses are very good
This is the first call centre job I’ve ever had and before I started I thought I would hate it. But it’s enjoyable
Of course, every job has a downside, and call centre work is no exception.
It can be quite funny to listen to an angry customer sometimes. Someone having a rant cheers me up if it’s been a hard day. It does throw them a bit when I just agree with what they say
But most people love a good conversation.
Call centre work is communication, and talking to a diverse range of people can be incredibly satisfying, whether it’s a great group of colleagues or the chance to have friendly conversations with customers all day, every day, ultimately it’s people that make a workplace into more than just somewhere to grind out a living. The mixture of people employed by large call centres can also make colleagues into lasting friends.
“It’s the people I work with that make the job so enjoyable, and I have some great colleagues. But that’s because they too are happy in their work, and the atmosphere around the office is jovial and fun.
Some people even find love. Just like Gavin and Stacey in the BBC comedy of the same name, telephone flirtations can lead to romance. Earlier this year a poll commissioned by Lloyds Pharmacy found that call centre employees were more likely to have had an office relationship than workers in any other job.