What is the difference in time and energy it takes; comparing the communication and paperwork sides of the job depending on whichever specific job your are apart of?
Im in trade school right now for "Hotel and Lodging", I would like any kind of advice on what i can expect on the job. Thank alot in advanced! I might go specifically for "Spa Manager", or "concierges".
So, remember: Communication is KING, Documentation is a Savior and Planning & Organization is just plan SMART! By balancing these core strengths in your day to day - you'll be the master of your job.
I've been in the Spa industry for over 10 years, and some advice I can give to you is that the customer is always right (even when they aren't).
You will probably learn this in school, but never argue with a client (guest). We are in the service industry, and if a guest in unhappy it's our job to apologize- even if it isn't our fault- and rectify the situation. Ask for specifics- what EXACTLY are they unhappy about. Then, do everything you can to move past the issue and make it better. A guest will always return if they feel they are heard and not ignored.
Of course, their problem should be legitimate and that is up to the manager or owner to decide.
Another thing you should expect is to be energetic. If you appear to look "bored" on the job, it reflects poorly on the business.
Have energy. Be happy while you're working and leave your personal problems at the door.
Your manager will see great potential in you and everyone around you will feel happier too.