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What is the difference in time and energy it takes; comparing the communication and paperwork sides of the job depending on whichever specific job your are apart of?

Im in trade school right now for "Hotel and Lodging", I would like any kind of advice on what i can expect on the job. Thank alot in advanced! I might go specifically for "Spa Manager", or "concierges".

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Maureen’s Answer

Regardless of what job you have, in some why, shape or form, you're in the customer experience field! What to expect on the job between real-time, adhoc or formalized communications and "paperwork" varies. There will always be a need to track and document your work, your projects, your tasks, etc. I would say both are equally important and for different reasons yet there are key dependencies between the two. Communication is KING - both written and verbal and remember, you're doing it all day long, every day. The more deliberate, articulate and specific in your communication, the smoother your work will be. Keeping in mind however, you can be excellent at communication, yet if you fail or fall short in being prepared, organized, and detailed oriented, you will not be successful; it takes a balance of both. The more organized, real-time you are with your status updates, paperwork, etc. the better off you'll be; if not, be deliberate and a master at managing your schedule and time so you allocate targeted time to ensure you're up to date and forwarding thinking in your administrative / paper work. I also recommend frontloading your work -meaning, if you have a good system to set yourself up administratively for your projects or day to day work, it should be simple and not take too much time. Project plan, Smartsheet, etc - whatever tool you use, set it up as holistically as you need so all you need to do is enter information / updates vs. scribbling unorganized notes, etc.
So, remember: Communication is KING, Documentation is a Savior and Planning & Organization is just plan SMART! By balancing these core strengths in your day to day - you'll be the master of your job.
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Charlene’s Answer

Hello!

I've been in the Spa industry for over 10 years, and some advice I can give to you is that the customer is always right (even when they aren't).
You will probably learn this in school, but never argue with a client (guest). We are in the service industry, and if a guest in unhappy it's our job to apologize- even if it isn't our fault- and rectify the situation. Ask for specifics- what EXACTLY are they unhappy about. Then, do everything you can to move past the issue and make it better. A guest will always return if they feel they are heard and not ignored.
Of course, their problem should be legitimate and that is up to the manager or owner to decide.
Another thing you should expect is to be energetic. If you appear to look "bored" on the job, it reflects poorly on the business.
Have energy. Be happy while you're working and leave your personal problems at the door.
Your manager will see great potential in you and everyone around you will feel happier too.
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