Stuti Bhatt
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About
Passionate CX professional with strong SAAS based platform knowledge and Operational Customer Experience Management (OCEM) design thinking skills.
Techno-functional IT analyst with the ability of Project Management, Executives/Stakeholder Management, and designing Operational Customer Experience Management (CEM) frameworks.
10+ years of varied IT experience which includes 3 years Java developer and 6+ years of experience in the CX domain, project implementation, and stakeholder management.
Specializing in designing, implementation, and rolling out of Operational CX processes, to drive positive changes (using customer feedback) and helping organizations move more towards a customer-centric mindset with the help of IT technologies and people.
Industry experience: B2C, B2B, Telco, Hospitality, Retail, Auto, Technology.