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What human skill has helped you stand out with a client in an AI-enabled environment?
What human skill has helped you stand out with a client in an AI-enabled environment?
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60 answers
Maria Moviglia
HR
1
Answer
San Francisco, California
Updated
Maria’s Answer
One skill that helps me stand out with clients in a world where AI is everywhere is combining strategic and critical thinking. While AI can quickly provide data and content, it's the human touch—interpreting information, questioning assumptions, and making connections—that truly adds value.
I make sure to fully understand the topic, whether it's about benefits, policy changes, or evaluating vendors. This allows me to ask smart questions that look at the issue from different angles. This way, we catch details AI might miss and ensure we're not just fixing the immediate problem but also meeting bigger business goals.
Critical thinking helps me look at options fairly, predict future effects, and guide clients to make practical and forward-thinking decisions. In simple terms, I focus on the "why" and "what if," while AI handles the "what" and "how fast."
I make sure to fully understand the topic, whether it's about benefits, policy changes, or evaluating vendors. This allows me to ask smart questions that look at the issue from different angles. This way, we catch details AI might miss and ensure we're not just fixing the immediate problem but also meeting bigger business goals.
Critical thinking helps me look at options fairly, predict future effects, and guide clients to make practical and forward-thinking decisions. In simple terms, I focus on the "why" and "what if," while AI handles the "what" and "how fast."
Jackson Lagerwey
Consulting
32
Answers
San Francisco, California
Updated
Jackson’s Answer
There are a myriad of human skills and qualities that AI is unable to replicate. Most of it relates to the in person component of being a human. As the response before me discussed, its important to harness the power of AI as a tool, and ultimately you are the one controlling it, so it doesn't function on its own and isn't in a client facing setting (at least not yet). First, a lot of interactions with clients require some kind of relationship, and being a person that can relate to others, show empathy, and build trust overall, is super important. Additionally, being a person, we are able to adapt a lot better and stay flexible in situations, so we are able to adjust a lot better during times of ambiguity or any challenges we are faced with. Lastly, we also have the ability to weave in story telling and other communication skills such as eye contact etc. with our clients, making our interactions a lot more engaging for everyone. There are other things as well that I didn't mention, but this is what came to mind for me. Hope this helps!
Scott Ryan Zarodnansky
Senior Analyst
6
Answers
Ocean Township, New Jersey
Updated
Scott Ryan’s Answer
Nothing can every replace you with empathy and compassion. You need to be yourself when you're working with any group. AI is definitely a tool to help all avenues of business but it is also never going to replace the actual person who is formulating the thoughts behind them. AI is more broad unless the person asking the questions is more precise. You need to be the person behind the AI who can get to the actual need of the client or audience.
Jerome Dees Jr.
Sales Professional and Networking Expert
854
Answers
San Francisco, California
Updated
Jerome’s Answer
As Ryan shared, empathy and compassion. being able to see the world through a clients eyes and potentially share similar situations you went through can build relationships and connections. We are all just trying to get through the day and a little kindness can go a long way.
tech conference
22
Answers
Bengaluru, Karnataka, India
Updated
tech’s Answer
Communication is key. Delivering business value vis AI is easy when you can communicate with the business
Laura Turkienicz
Consultant
75
Answers
New York, New York
Updated
Laura’s Answer
One human skill that has helped me stand out with clients in an AI-enabled environment is empathy. While AI can analyze data and generate responses quickly, it lacks the genuine understanding of human emotions and context. Demonstrating empathy allows me to connect with clients on a deeper level, understand their unique challenges and concerns, and tailor solutions that resonate with their specific needs.
Daniele Brown
Financials Crimes Associate
20
Answers
Hinesville, Georgia
Updated
Daniele’s Answer
Good afternoon,
In an AI-driven world, leadership and compassion are key skills. While AI boosts efficiency and accuracy, it cannot replace human touch and thought. Remember, AI needs guidance and programming. A strong leader can effectively use AI data to benefit employees and citizens.
In an AI-driven world, leadership and compassion are key skills. While AI boosts efficiency and accuracy, it cannot replace human touch and thought. Remember, AI needs guidance and programming. A strong leader can effectively use AI data to benefit employees and citizens.
Alixandra Arroyo
Human Resources
5
Answers
Dix Hills, New York
Updated
Alixandra’s Answer
Empathy is key. While AI offers many benefits, being human and showing empathy are crucial when talking with clients and stakeholders.
Khrum Kashan
Product Manager
3
Answers
Redmond, Washington
Updated
Khrum’s Answer
Empathy is about truly understanding what the client needs, not just what they say. In a world full of AI and data, it's important to listen closely and understand the situation to build trust. I've learned that being curious and communicating clearly and honestly can help connect the technical side with the human side. When you explain complex AI results in a simple way, it builds lasting trust. When clients feel listened to and understood, they appreciate your advice more than any computer's answer.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Willingness to share what works in my work
Demonstrate concrete application and benefits via demos and validated sources to minimize hallucinations
Make use accessible in small steps, not so complex that excludes consideration or entire rehauling of processes
- Using AI to streamline simple tasks such as emails has helped me to communicate more effectively and efficiently.
- Understand clients needs and communicate in a way that resonates persoanlly.
- True relationship building, ability to listen and connect, asking questions about their life/work.
- Take advantage of the AI options with ChatPwC, Teams, etc. Learn from each other on best practices and ways to use these AI tools. I learned more about Co-pilot just this week!
Demonstrate concrete application and benefits via demos and validated sources to minimize hallucinations
Make use accessible in small steps, not so complex that excludes consideration or entire rehauling of processes
- Using AI to streamline simple tasks such as emails has helped me to communicate more effectively and efficiently.
- Understand clients needs and communicate in a way that resonates persoanlly.
- True relationship building, ability to listen and connect, asking questions about their life/work.
- Take advantage of the AI options with ChatPwC, Teams, etc. Learn from each other on best practices and ways to use these AI tools. I learned more about Co-pilot just this week!
Sarah Baker
Client Relationship Executive
2
Answers
Houston, Texas
Updated
Sarah’s Answer
As many have said, AI can enhance but doesn't replace humans and relationships.
What I've found is that building relationships is key whether you're working with a client, a team project, or in your personal life as well. You can use AI to prepare (research about a company or school) but skills like active listening and critical thinking will help you build trust and connect. I've personally found that asking questions is so much more important than giving answers.
Consider reading books like "The Next Conversation" by Jefferson Fisher or "Power Questions" by Andrew Sobel
What I've found is that building relationships is key whether you're working with a client, a team project, or in your personal life as well. You can use AI to prepare (research about a company or school) but skills like active listening and critical thinking will help you build trust and connect. I've personally found that asking questions is so much more important than giving answers.
Sarah recommends the following next steps:
Sena Agawu
Senior Communications Lead
4
Answers
Chicago, Illinois
Updated
Sena’s Answer
- Remembering that you can bring your own perspectives /point of view to any situation
- Storytelling - ensuring that you're making a topic personal, by drawing on your own experience
- Curiosity - you can use AI as a tool, but ensure you are fact checking, following up on details, and asking questions
- Knowing the 'why' behind you're using AI; when you're in an AI- enabled environment you're able to articulate how you're leveraging this tool
- Build in-person relationships; connect with your teammates and colleagues, remember things about their lives - AI can't replace those connections
- Storytelling - ensuring that you're making a topic personal, by drawing on your own experience
- Curiosity - you can use AI as a tool, but ensure you are fact checking, following up on details, and asking questions
- Knowing the 'why' behind you're using AI; when you're in an AI- enabled environment you're able to articulate how you're leveraging this tool
- Build in-person relationships; connect with your teammates and colleagues, remember things about their lives - AI can't replace those connections
Addison Surratt
Cyber/Government Consultant
6
Answers
Arlington, Virginia
Updated
Addison’s Answer
One great way to network is by having a good sense of humor. People love real and fun conversations, and while AI can help with many things, talking to real people is more rewarding.
Another tip is to identify three unique traits about yourself and develop them. Even if AI can imitate these traits, having your own special qualities makes others more likely to seek your input instead of relying on technology.
Another tip is to identify three unique traits about yourself and develop them. Even if AI can imitate these traits, having your own special qualities makes others more likely to seek your input instead of relying on technology.
Kebbi Kelley II, MHA
Government and Public Services Consultabt
6
Answers
Tallahassee, Florida
Updated
Kebbi’s Answer
The human skill that has helped me stand out most is communication. AI can help analyze information and generate ideas, but it cannot build trust, understand someone's concerns, or navigate complex relationships the way people can. In my work with clients, taking the time to listen, ask thoughtful questions, and translate complex information into clear, actionable insights has been incredibly valuable. As technology continues to evolve, technical skills will remain important, but the ability to connect with people, build relationships, and communicate effectively will continue to set professionals apart.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Curiosity and ability to learn from others.
- Critical thinking and understanding how the tool can be leveraged to solve real life problems
- Communication and a smile. Being able to communicate with a client, or in my case a third party vendor brings the human to the interaction. I never underestimate the power of face to face conversation and a smile. I do that in most cases by being on camera for virtual interactions. This can greatly impact how you are perceived, and prevent any miscommunication in tone.
- Being personable, AI is so intelligent and can solve a lot of complex problems but it is easily identifiable that it is AI. Being a human and just asking people how their day is and relating to them helped me.
- Critical thinking and understanding how the tool can be leveraged to solve real life problems
- Communication and a smile. Being able to communicate with a client, or in my case a third party vendor brings the human to the interaction. I never underestimate the power of face to face conversation and a smile. I do that in most cases by being on camera for virtual interactions. This can greatly impact how you are perceived, and prevent any miscommunication in tone.
- Being personable, AI is so intelligent and can solve a lot of complex problems but it is easily identifiable that it is AI. Being a human and just asking people how their day is and relating to them helped me.
Sumitra Biswal
Independent researcher in the intersection of AI and Cybersecurity
42
Answers
India
Updated
Sumitra’s Answer
Hi!
For me, the human skill that has stood out most with clients in an AI-enabled environment is translation: the ability to take what AI generates and frame it in a way that makes sense for the client’s real-world needs. AI can provide vast data and insights, but clients trust you when you can listen to their concerns, filter the noise, and explain AI’s outputs in plain, actionable terms.
Alongside that, empathy plays a big role showing that you’re not just pushing AI as a shiny tool, but actually aligning its use with the client’s goals, fears, and values. That combination of technical clarity and human understanding has helped me build trust and long-term collaboration.
Warm regards,
Sumitra
For me, the human skill that has stood out most with clients in an AI-enabled environment is translation: the ability to take what AI generates and frame it in a way that makes sense for the client’s real-world needs. AI can provide vast data and insights, but clients trust you when you can listen to their concerns, filter the noise, and explain AI’s outputs in plain, actionable terms.
Alongside that, empathy plays a big role showing that you’re not just pushing AI as a shiny tool, but actually aligning its use with the client’s goals, fears, and values. That combination of technical clarity and human understanding has helped me build trust and long-term collaboration.
Warm regards,
Sumitra
Pareen Daya
Data Analyst
6
Answers
Perth, Western Australia, Australia
Updated
Pareen’s Answer
In an AI-enabled environment, the human skill that has helped me stand out most with clients is empathy-driven communication. While AI can process data and generate insights at scale, it still lacks the ability to truly understand the emotional context behind a client’s concerns or aspirations.
By actively listening, asking thoughtful questions, and tailoring my responses to reflect not just what the client says but how they feel, I’ve been able to build trust and rapport that AI alone can’t replicate. This human connection often becomes the differentiator—especially when navigating complex decisions or change management scenarios where clients need reassurance, not just recommendations.
In short, showing that I genuinely care about their success has consistently made me a more valuable and memorable partner.
By actively listening, asking thoughtful questions, and tailoring my responses to reflect not just what the client says but how they feel, I’ve been able to build trust and rapport that AI alone can’t replicate. This human connection often becomes the differentiator—especially when navigating complex decisions or change management scenarios where clients need reassurance, not just recommendations.
In short, showing that I genuinely care about their success has consistently made me a more valuable and memorable partner.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Ability to listen and understand their perspective and be able to relate to them. I put in an effort for them to treat me as a trusted friend who has their best interest rather than a more transactional engagement.
- A human skill is being able to tell those around you how your AI journey is going. Includes concerns you have, learning curves you have experiences, and things that have gone really well for you.
- Apply storytelling skills when translating technical output into clear business decisions. AI can produce numbers and predictions; clients value someone who interprets results, explains implications, and recommends practical next steps.
- Show your human side in an AI environment. Be caring, understanding, flexible and humble. AI is fast at analysis, but humans are needed to set the right questions, judge trade-offs, align recommendations to strategy, and manage change. You want to show your understanding of the client's requests by addressing their ""why"" and “so what"" questions.
- A human skill is being able to tell those around you how your AI journey is going. Includes concerns you have, learning curves you have experiences, and things that have gone really well for you.
- Apply storytelling skills when translating technical output into clear business decisions. AI can produce numbers and predictions; clients value someone who interprets results, explains implications, and recommends practical next steps.
- Show your human side in an AI environment. Be caring, understanding, flexible and humble. AI is fast at analysis, but humans are needed to set the right questions, judge trade-offs, align recommendations to strategy, and manage change. You want to show your understanding of the client's requests by addressing their ""why"" and “so what"" questions.
Jennifer Balta
Acceleration Center Leader
9
Answers
Rochester, New York
Updated
Jennifer’s Answer
One human skill that consistently stands out with clients in an AI-enabled environment is deep listening paired with judgment. AI can surface insights, patterns, and options quickly, but clients notice when someone truly listens to what is being said and what is not. Picking up on hesitation, priorities that are implied rather than stated, or the underlying business pressure behind a question helps shape recommendations that actually land. That level of understanding builds trust in a way tools alone cannot.
Closely tied to that is the ability to translate complexity into clarity. Clients often feel overwhelmed by AI-driven outputs or possibilities. Being able to interpret those outputs, apply context, and explain implications in plain language helps clients make confident decisions. It shows that you are not just delivering information, but exercising judgment on their behalf. In an AI-enabled world, that combination of empathy, discernment, and clear communication is what makes the relationship feel human and valuable.
Closely tied to that is the ability to translate complexity into clarity. Clients often feel overwhelmed by AI-driven outputs or possibilities. Being able to interpret those outputs, apply context, and explain implications in plain language helps clients make confident decisions. It shows that you are not just delivering information, but exercising judgment on their behalf. In an AI-enabled world, that combination of empathy, discernment, and clear communication is what makes the relationship feel human and valuable.
Megan Ferguson
Cybersecurity research and analysis
5
Answers
Arlington, Virginia
Updated
Megan’s Answer
In my work as a cybersecurity analyst, the one thing that has made me stand out: I provide the information the client is looking for, not just what they asked for.
- I ask the client questions to determine what they're really looking for (which might be entirely different than the question the originally asked).
- I think outside the box and make connections that may not be straightforward (and which AI could miss).
- I vet my sources, meaning that my clients are provided with the best possible information from reputable sources.
- I have the ability to tailor the information I'm providing to my audience (my boss might want a two sentence answer with lots of sources for further information; a client may not be technical and may want an answer that gives them the info they need without losing them in technical mumbo jumbo -- or they could be very technical and only care about the technical side of things).
- Finally, I can follow up with the client to provide new/emerging information on the topic they asked about
- I ask the client questions to determine what they're really looking for (which might be entirely different than the question the originally asked).
- I think outside the box and make connections that may not be straightforward (and which AI could miss).
- I vet my sources, meaning that my clients are provided with the best possible information from reputable sources.
- I have the ability to tailor the information I'm providing to my audience (my boss might want a two sentence answer with lots of sources for further information; a client may not be technical and may want an answer that gives them the info they need without losing them in technical mumbo jumbo -- or they could be very technical and only care about the technical side of things).
- Finally, I can follow up with the client to provide new/emerging information on the topic they asked about
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- I think humor, curiosity and being excited about things help. I hope my clients enjoy aspects of our time together, even when some of the topics can be boring.
- I rely on my ability to bring original ideas and perspectives to the table first, then leverage AI as a tool to refine, polish, and enhance those ideas. This balance allows me to lead with creativity and human insight, while using technology as a complement—not a replacement. Clients value that I prioritize human connection, judgment, and originality, even in a tech-driven environment.
- Empathy/understanding their needs has been the differentiator. While AI can process and analyze at scale, clients value someone who can translate insights into meaningful actions while understanding the human impact. By connecting technology with real-world needs and showing I understand their concerns, I’ve built stronger partnerships and trust.
- I rely on my ability to bring original ideas and perspectives to the table first, then leverage AI as a tool to refine, polish, and enhance those ideas. This balance allows me to lead with creativity and human insight, while using technology as a complement—not a replacement. Clients value that I prioritize human connection, judgment, and originality, even in a tech-driven environment.
- Empathy/understanding their needs has been the differentiator. While AI can process and analyze at scale, clients value someone who can translate insights into meaningful actions while understanding the human impact. By connecting technology with real-world needs and showing I understand their concerns, I’ve built stronger partnerships and trust.
Lora Geiger
2
Answers
Minneapolis, Minnesota
Updated
Lora’s Answer
Empathy is important and can be developed at any age. Building emotional intelligence involves self-awareness, self-management, social awareness, and relationship skills, with empathy being a key part of this process.
Marisa M
Resource Management
2
Answers
New York, New York
Updated
Marisa’s Answer
Hi there!
Answering in February 2026 - I agree with everyone who previously responded. Those different skills are all great. For me, personally, I think my ability to build relationships, lead with compassion/have empathy, increasing emotional intelligence and having a great level of communication has helped me a lot in my career. Focus on those and others. Best of luck!
Answering in February 2026 - I agree with everyone who previously responded. Those different skills are all great. For me, personally, I think my ability to build relationships, lead with compassion/have empathy, increasing emotional intelligence and having a great level of communication has helped me a lot in my career. Focus on those and others. Best of luck!
Vivek PR
Management, business leadership
2
Answers
Sydney, New South Wales, Australia
Updated
Vivek’s Answer
Building trust by connecting with others is important, especially in a world where AI creates a lot of anxiety and uncertainty. It's valuable to create real human connections where we can relate to each other. This begins with showing empathy and being curious about others.
Sarah Koenig
Corporate Responsibility
26
Answers
Boston, Massachusetts
Updated
Sarah’s Answer
One important human skill is empathy. AI cannot understand how someone else feels, but you can. By asking questions, you help others understand their problems, whether it's with a client or a friend. You can practice empathy by asking questions, pausing, and truly listening to the answers, including what is not being said.
Don Holland
Member Service Representative/Food Runner
244
Answers
Austin, Texas
Updated
Don’s Answer
Hello CVOH,
There are many different skills that I use when speaking with customers or members at my jobs. Some of these skills include empathy with it comes to peoples questions or concerns, critical thinking when it comes to solving different problems that come up and the ability to learn complex new ideas or messages sent from my managers. I think it is important to have all these types of skills because they will help you in any career or job that you have in life. AI can not impact others like humans can and it is important to recognize the importance you have as a person. AI can help people but it is important to find balance when it comes to the impact that it has. Develop, learn and grow in all aspects of your life!
There are many different skills that I use when speaking with customers or members at my jobs. Some of these skills include empathy with it comes to peoples questions or concerns, critical thinking when it comes to solving different problems that come up and the ability to learn complex new ideas or messages sent from my managers. I think it is important to have all these types of skills because they will help you in any career or job that you have in life. AI can not impact others like humans can and it is important to recognize the importance you have as a person. AI can help people but it is important to find balance when it comes to the impact that it has. Develop, learn and grow in all aspects of your life!
Sunanda Agrawal
3
Answers
Bengaluru, Karnataka, India
Updated
Sunanda’s Answer
Here are some important human skills that clients value, which AI might not fully provide:
1. Understand and manage emotions
2. Come up with new and original ideas
3. Analyze situations and solve problems
4. Make choices based on ethics
5. Work well with others and lead teams
1. Understand and manage emotions
2. Come up with new and original ideas
3. Analyze situations and solve problems
4. Make choices based on ethics
5. Work well with others and lead teams
Sarah McNaughton
2
Answers
Updated
Sarah’s Answer
That's a great question! One human skill that has really helped me shine with clients or my employer in an AI-driven world is building lasting relationships. It's important to listen and learn from them, not just about work stuff. Sharing personal stories and connecting on a personal level with clients, coworkers, or your employer is super valuable as you move forward in your career.
Tammy Morreale
Brand and Culture Leader
3
Answers
Jacksonville, Florida
Updated
Tammy’s Answer
I can't choose just one skill as the most important. I believe listening, empathy, and trustworthiness are key. It's important to ask questions and really listen, show compassion without judging, and be reliable by doing what you promise.
Lisa Shane
25
Answers
Updated
Lisa’s Answer
AI can imitate empathy, but it will never match the feeling of a person truly understanding you. Being a great listener, asking thoughtful questions, and genuinely hearing others is a rare skill.
Sena Agawu
Senior Communications Lead
4
Answers
Chicago, Illinois
Updated
Sena’s Answer
- Always bring your own perspective to situations.
- Make topics personal by sharing your own stories and experiences.
- Use AI as a tool, but always verify facts and ask questions.
- Understand why you're using AI and explain how it helps you.
- Build strong in-person relationships with teammates and remember details about their lives.
- Make topics personal by sharing your own stories and experiences.
- Use AI as a tool, but always verify facts and ask questions.
- Understand why you're using AI and explain how it helps you.
- Build strong in-person relationships with teammates and remember details about their lives.
Amber Auld
Head of Insurance, banking and capital markets
3
Answers
Sydney, New South Wales, Australia
Updated
Amber’s Answer
As intelligence becomes something everyone can access, our unique human qualities will matter even more. Traits like caring, empathy, and critical thinking will be crucial, along with the ability to see patterns and think creatively.
AI is designed to help us, and the exciting part is how we can use it to boost our own creativity and problem-solving skills.
AI is designed to help us, and the exciting part is how we can use it to boost our own creativity and problem-solving skills.
Katie Gatchell
Risk Director
1
Answer
Saint Petersburg, Florida
Updated
Katie’s Answer
Two human skill that drive me in an AI centered world are curiosity and creativity! Keep asking questions and challenging responses because those are human skills that AI can't necessarily replicate. Leverage AI to the extent possible and use your creativity to find unique solutions for your client, that is what will set you apart.
Phillipa Smith
Risk management professional
3
Answers
Cardiff, Wales, United Kingdom
Updated
Phillipa’s Answer
A great question, I think there are already some great responses. I would agree that the ability to question what is put in front of you (especially if it is AI-enabled), asking the questions that no one else is prepared to ask, always leading with integrity and understanding the importance of delivering high-quality and ethical work - which AI can sometimes make more challenging.
Jamie Northcutt
Senior Forensic Auditor
60
Answers
Selmer, Tennessee
Updated
Jamie’s Answer
The best way to stand out to a client is to be knowledgeable and know how to communicate with them effectively. I think "communication is key" is overused, but it is really true. If you can approach a client and have a conversation with them and know what you are talking about, this says a lot to someone. Effective but also efficient communication is very important. A simple conversation goes a long way with people, and it's even better if that conversation can be in person.
Godfred Arhinful
Software Engineering
21
Answers
Grambling, Louisiana
Updated
Godfred’s Answer
Honestly, just being real with people. AI can't tell someone "this won't work" without hiding behind data, but sometimes that's exactly what people need to hear. I've had conversations where the analysis says one thing, but the person's face shows doubt or worry about something unspoken. So I ask: "What's really bothering you?" AI misses those signals. People remember someone who treated them like a person. That human connection is irreplaceable.
Jeff Jez
Analytics Director
2
Answers
Kensington, California
Updated
Jeff’s Answer
Empathy, adaptability, communication, flexibility, and curiosity.
Vidya Bhaskaran
HR Business Partner
3
Answers
Kochi, Kerala, India
Updated
Vidya’s Answer
AI can boost our productivity, but it can't replace the human touch and empathy. While AI can help us work faster, human critical thinking is key to spotting connections and patterns. AI can also have biases, but unlike humans, it needs programming to fix them. The future of work will depend on keeping our sensitivity, empathy, and open-mindedness while using AI as a helpful tool.
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Being my authentic self, finding common ground, and reading between the lines of what the client wants (and not just how they describe it). Often times the stakeholder struggles to articulate exactly what their vision is - and AI can do many things - but it requires clear instruction and may limit an individual's experience by not truly "understanding" the needs of the individual or how to present information in a meaningful way that answers not just the "what" but the "why", and that's where I come in.
- Being able to demonstrate a human connection with your clients is a huge help. Showing interest in their hobbies, developing connections, identifying similarities, and remaining true to your self shows a client that you are more than just the work / service you provide.
- Being able to connect with the client on a personal level and being able to share common interests, I believe goes a long way! My clients like when we can work through problems together to find the best solutions and they find that having a person tell them this information makes it more trustworthy, especially when it comes from me, a person who they have already formed a trustworthy connection with.
- Being able to demonstrate a human connection with your clients is a huge help. Showing interest in their hobbies, developing connections, identifying similarities, and remaining true to your self shows a client that you are more than just the work / service you provide.
- Being able to connect with the client on a personal level and being able to share common interests, I believe goes a long way! My clients like when we can work through problems together to find the best solutions and they find that having a person tell them this information makes it more trustworthy, especially when it comes from me, a person who they have already formed a trustworthy connection with.
Sarah Sheehy
Human Resources
3
Answers
London, England, United Kingdom
Updated
Sarah’s Answer
Building strong relationships with clients and helping to support them and their businesses in a time where there is a lot of fear and uncertainty helps me stand out. This requires strong, open, and empathetic communication to build trust and support them in their learning journey through AI. It is important to help them understand the journey is above moving from low value tasks to high value, strategic thinking & planning. AI + Humans together is the way forward!
PwC Impact
884
Answers
Orlando, Florida
Updated
PwC’s Answer
- Presence. Be present and have presence. In today’s technology driven world doing everything behind a screen and with a screen has reduced the human component but showing up, being there, has made a difference.
- Listening to your clients understanding their goals, concerns etc and truly understanding the ask
- Listening to your clients understanding their goals, concerns etc and truly understanding the ask
Victor Panov
Consulting
1
Answer
Miami, Florida
Updated
Victor’s Answer
Concentrate on the human skills that AI can't replace. These include asking the right questions, thinking critically, and understanding AI-generated content. It's important to share information clearly, with empathy, and in a way that fits the audience. In a world full of information, being able to choose wisely, tell stories, and communicate honestly to build trust is much more important than just creating more content.
Radhika Tapadiya
Consulting
4
Answers
Atlanta, Georgia
Updated
Radhika’s Answer
The human skill that tends to stand out most with clients in an AI-enabled environment is judgment—the ability to synthesize messy inputs, weigh trade-offs, and make a call when the data is incomplete or conflicting.
Why it matters: AI can draft, summarize, and analyze quickly, but clients still need someone who can decide what is credible, what is risky, and what to do next. That shows up as:
translating ambiguous outputs into a clear business recommendation,
spotting where the model may be missing context,
and aligning multiple stakeholders on a practical path forward.
If you want a second “standout” skill, it’s empathy: clients remember when you understand their constraints, pressure points, and politics—not just the task. In practice, the strongest combination is judgment + empathy + crisp communication.
A useful way to say it in a client conversation is:
“I use AI to move faster, but I add value by pressure-testing the output, connecting it to the client’s context, and turning it into a decision the team can act on.”
Why it matters: AI can draft, summarize, and analyze quickly, but clients still need someone who can decide what is credible, what is risky, and what to do next. That shows up as:
translating ambiguous outputs into a clear business recommendation,
spotting where the model may be missing context,
and aligning multiple stakeholders on a practical path forward.
If you want a second “standout” skill, it’s empathy: clients remember when you understand their constraints, pressure points, and politics—not just the task. In practice, the strongest combination is judgment + empathy + crisp communication.
A useful way to say it in a client conversation is:
“I use AI to move faster, but I add value by pressure-testing the output, connecting it to the client’s context, and turning it into a decision the team can act on.”
Jessica Martinez
Consulting
5
Answers
Austin, Texas
Updated
Jessica’s Answer
Truly being in person is the answer to this. Clients trust you even more when you put yourself infront of them. This doesn't have to be everyday but atleast once a month. AI is truly everywhere but as a consultant, you use AI to help you be more productive and build things faster. The client doesn't always care about how you deliver, it's about what you deliver. They will love it if they love you.
John Sullivan
Director
1
Answer
Toronto, Ontario, Canada
Updated
John’s Answer
Be curious, ask questions and try to look at the world from the perspective of others. The ability to connect with someone is often around share experience, interests and the ability to have empathy. Think about AI as a tool to help you and others to complete tasks that are often time consuming and tedious so humans can focus on the things that matter. So, the ability to manage others, both digital works and human workers will be a key skill as organizations adopt more and more AI.
Nitin Khadse
Professional Services for Information Security Programs
1
Answer
Atlanta, Georgia
Updated
Nitin’s Answer
Artificial Intelligence can really boost your productivity. It's important to focus on the tasks or topics where AI can help you the most. A key skill to develop is the ability to understand and apply AI correctly. By improving your consulting skills, along with your math and statistics knowledge, you can better use AI in your work. With dedication, you can master these skills and make the most of AI.
John W. Harris
Retired Sales Consultant
1
Answer
Atlanta, Georgia
Updated
John W.’s Answer
Listening and asking questions are crucial skills in today's tech-focused world. People love to share their stories and feel heard. When you listen, they become more open and engaged.
Asking thoughtful questions helps build stronger, more meaningful relationships. It shows you care about what others think and creates trust. By inviting others to share their thoughts, you demonstrate respect and genuine interest.
Listening intelligently means you can respond meaningfully. Instead of dominating talks, you focus on what matters to the other person. In sales, this means shifting from just selling a product to offering real value based on what you learn from listening. You should prepare for meetings instead of improvising to ask better questions and listen effectively.
From real-world experience, many miss key insights because they focus more on talking than listening. They lose chances to connect and understand by not asking meaningful questions. They often miss the fact that the other person did not really like them, or that they did, because they were so focused on accomplishing the objective or selling their product or service.
Even with AI everywhere, people still crave human connection. The rise of AI has increased the need for personal attention. Thoughtful questioning and intelligent listening are more important than ever for building successful relationships.
Read an article or take a short course on the art of questioning and on listening
Asking thoughtful questions helps build stronger, more meaningful relationships. It shows you care about what others think and creates trust. By inviting others to share their thoughts, you demonstrate respect and genuine interest.
Listening intelligently means you can respond meaningfully. Instead of dominating talks, you focus on what matters to the other person. In sales, this means shifting from just selling a product to offering real value based on what you learn from listening. You should prepare for meetings instead of improvising to ask better questions and listen effectively.
From real-world experience, many miss key insights because they focus more on talking than listening. They lose chances to connect and understand by not asking meaningful questions. They often miss the fact that the other person did not really like them, or that they did, because they were so focused on accomplishing the objective or selling their product or service.
Even with AI everywhere, people still crave human connection. The rise of AI has increased the need for personal attention. Thoughtful questioning and intelligent listening are more important than ever for building successful relationships.
John W. recommends the following next steps:
Sankarraj Subramani
GenAI Opensource Contributor and GenAI Sr. SDET
13
Answers
Sugar Land, Texas
Updated
Sankarraj’s Answer
In my career, the human skill that has most helped me stand out with clients in an AI-enabled environment is the ability to build trust through empathy and clear communication. I have led GenAI-powered quality assurance projects across aviation, finance, defense banking, and healthcare, but what makes a lasting impression on clients is not just the technology - it’s how I translate complex AI solutions into outcomes that matter to them.
For example, at United Airlines, I explained predictive AI simulations for Starlink in-flight Wi-Fi not just in terms of algorithms, but in how they directly prevented connectivity loss, supported FAA compliance, and improved the passenger experience. At Freddie Mac, I showed how AI-powered QA pipelines weren’t just about efficiency, but about helping families by reducing mortgage delays, saving $2B in appraisal costs, and expanding fair access to credit. And at USAA, I demonstrated how AI-driven testing frameworks safeguarded secure banking for 13M+ military families—linking technical resilience to the financial stability of service members.
Clients often feel overwhelmed by AI’s complexity. My strength has been to listen first, understand their real concerns, and explain solutions in simple, relatable terms. I focus on the human side of impact- safety, equity, security, accessibility—while also mentoring client teams to adopt ethical AI practices confidently. This balance of technical expertise with human connection has positioned me not only as an engineer, but as a trusted partner who empowers clients to embrace AI with confidence
For example, at United Airlines, I explained predictive AI simulations for Starlink in-flight Wi-Fi not just in terms of algorithms, but in how they directly prevented connectivity loss, supported FAA compliance, and improved the passenger experience. At Freddie Mac, I showed how AI-powered QA pipelines weren’t just about efficiency, but about helping families by reducing mortgage delays, saving $2B in appraisal costs, and expanding fair access to credit. And at USAA, I demonstrated how AI-driven testing frameworks safeguarded secure banking for 13M+ military families—linking technical resilience to the financial stability of service members.
Clients often feel overwhelmed by AI’s complexity. My strength has been to listen first, understand their real concerns, and explain solutions in simple, relatable terms. I focus on the human side of impact- safety, equity, security, accessibility—while also mentoring client teams to adopt ethical AI practices confidently. This balance of technical expertise with human connection has positioned me not only as an engineer, but as a trusted partner who empowers clients to embrace AI with confidence
Stella Thermos
Consulting
3
Answers
New York, New York
Updated
Stella’s Answer
A key skill that has set me apart with clients in an AI-driven world is combining empathy with active listening. While AI can handle data and automate tasks, it can't grasp a client's true concerns or motivations. By listening closely, asking the right questions, and seeing what success means to the client, I've built trust and created solutions that tech alone can't offer. As AI use grows, being able to connect with people, handle uncertainty, and turn insights into real actions becomes even more important.
Florian Trautwein
Sales Manager - Online Marketing
8
Answers
Munich, Bavaria, Germany
Updated
Florian’s Answer
I am working a lot with AI but the human advantage still remains, not just in terms of empathy. As human it's way easier to understand all relevant context as it's almost impossibel for any current AI to see the full picture (or to connect all the relevant data). So having the strategic overview, the full understanding of the broader context, having knowledge about clients and verticals also from the past (personal) interactions is something AI can hardly replicate.
Goodera Careervillage
63
Answers
Bengaluru, Karnataka, India
Updated
Goodera’s Answer
Focus on your ability to build relationships and build a network. AI will newer many questions confidently even it is completely wrong, as a human you can communicate the nuance of a situation or solution and build trust. Traditional soft skills like others have suggested such as critical thinking, listening, and empathy will get you far.
Kaushik Shankar
Cloud Engineer
2
Answers
Orlando, Florida
Updated
Kaushik’s Answer
AI is a helpful tool that can make your work easier. However, being understanding and a good listener is what really matters. To use AI well, you need to fully understand the problem you're trying to solve. It's important to ask the right questions to address all the issues you're facing, which means you have to discuss the problem thoroughly.
Goodera Careervillage
63
Answers
Bengaluru, Karnataka, India
Updated
Goodera’s Answer
Critical thinking and soft skills (teaming, negations, presentation skills, public speaking)
Goodera Careervillage
63
Answers
Bengaluru, Karnataka, India
Updated
Goodera’s Answer
Never underestimate the power of human connection. Whether online or more importantly in person, let you personality shine through the dark mists around you. If you accentuate the genuine you, the truth to behold, your ability to reach people over the AI facades will elevate your person beyond any prompt or response. In order words, just be you!
Summer McEachin
HR Manager
2
Answers
Stuart, Florida
Updated
Summer’s Answer
The human skill that’s helped me stand out is being able to really listen and sense what people need beyond the data. AI can give insights, but I help clients feel understood, supported, and confident in their decisions. That mix of empathy and clear communication is what builds trust.
Kathleen Keeley, SHRM-CP
Product Analyst Senior Manager at PwC
4
Answers
Boston, Massachusetts
Updated
Kathleen’s Answer
AI can improve many things, but it can't replace human interaction and relationships. Focus on building strong connections with your team, clients, and in your personal life to foster trust and understanding.
James Constantine Frangos
SOFTWARE ENGINEER SINCE 1972; NUTRITIONIST SINCE 1976.
7090
Answers
Gold Coast, Queensland, Australia
Updated
James Constantine’s Answer
Good Day Career Village Office Hours!
We are human and can get feelings about suspect items. These are warnings about nefarious scenarios!
I LIVE! I can relate to people as a human! Not a 'BOT.' I have written software in nutrition education, and I cannot afford to use 'Double Dutch, not when talking to people as a dietitian counselor, since 1976!
I deliberate and delight in conversation with Real People. Extensively explain the Artificial Intelligence Technology. I spend lots of time with inquisitive others! That way, I am bound to have them trust me.
Eventually, maybe you can function as a counselor too! Allaying people's fears. It is hard to replace a friendly, reassuring, sincere smile from a familiar human face! Spend plenty of time explaining the technology and why it is here. Give a full rationale of how this company intends to use Artificial Intelligence. Like, what is it for? What are the limits of the technology? How will it make my work easier?
Ask for questions, welcome them, so you can answer them! Will this technology grow or shrink my role within this company? What about my pay packet?
GOD BLESS!
We are human and can get feelings about suspect items. These are warnings about nefarious scenarios!
I LIVE! I can relate to people as a human! Not a 'BOT.' I have written software in nutrition education, and I cannot afford to use 'Double Dutch, not when talking to people as a dietitian counselor, since 1976!
I deliberate and delight in conversation with Real People. Extensively explain the Artificial Intelligence Technology. I spend lots of time with inquisitive others! That way, I am bound to have them trust me.
Eventually, maybe you can function as a counselor too! Allaying people's fears. It is hard to replace a friendly, reassuring, sincere smile from a familiar human face! Spend plenty of time explaining the technology and why it is here. Give a full rationale of how this company intends to use Artificial Intelligence. Like, what is it for? What are the limits of the technology? How will it make my work easier?
Ask for questions, welcome them, so you can answer them! Will this technology grow or shrink my role within this company? What about my pay packet?
GOD BLESS!
Dhaneshwar Lall
Learning Analytics and Evaluation
2
Answers
Newark, Delaware
Updated
Dhaneshwar’s Answer
For me, it was all about being curious and wanting to learn more - Intellectual Curiosity. This curiosity helps both people and AI grow and can become a valuable trait in you. Your clients will notice this and feel inspired because they see you're thinking ahead and focusing on what's important.
Goodera Careervillage
63
Answers
Bengaluru, Karnataka, India
Updated
Goodera’s Answer
Think of AI more like a calculator than a coworker or a magical solution. Just like a calculator needs the right numbers to be useful, AI needs the right input and thoughtful use of its output. It's not about knowing the result of 30 x 789 x 24, but about understanding the real world application of these numbers (maybe your business's monthly revenue?).
Your role is to know how to use this tool effectively and get the best results. It's your critical thinking and big-picture perspective that really make a difference.
Your role is to know how to use this tool effectively and get the best results. It's your critical thinking and big-picture perspective that really make a difference.
Kisha GK
8
Answers
Updated
Kisha’s Answer
My strong communication skills and empathy really make me shine, even with AI around. I focus on making genuine connections by taking the time to listen closely, understand what people truly need, and ask smart questions before offering solutions. I also simplify complex ideas, helping everyone feel at ease and confident with the decisions we make. While AI boosts speed and insights, it's my clear communication, good judgment, and ability to build trust that truly set me apart.