2 answers

What CEO works with patient satisfaction in the medical field ?

Asked Mesquite, Nevada

I love having that patient interaction. I love it so much that i decided to set it as my ultimate long term goal;. I was wondering what kind of CEO works with patient satisfaction, what is the name of this career. #career #nursing #hospital #ceo #career-goals #long-term-care #patient-safety

2 answers

Teresa’s Answer

Updated Memphis, Tennessee

Dear Ana- That is a very interesting question. The CEO of the hospital has many jobs and patient satisfaction is one of them. Patient satisfaction is also the job of the Chief Nursing Officer, the Nursing directors and nurse managers- but I would also say that even the nurses at the bedside are responsible for this as well. In our unit, we have a survey that is sent out after the patient goes home. We use a company called Press Ganey to gather all of our data and then return it to us with some direction about how we might improve our care by changing the way we talk to our patients, things we post- or simply sharing the feedback of the patient perspective with the care-givers. You might be more interested- if your passion is for quality and data gathering-- to pursue a career in a company like Press Ganey or Studor. They are focused on these aspects the medical field's work. Recently, we had a person from Press Ganey come out to show everyone how to run and interpret reports. She had formerly been a nurse and then started working for Press Ganey, so I don't know if they require RN licensure or that background to work there? Best of luck in your future!

Ken’s Answer

Updated Cleveland, Ohio

Hi Ana!

You are asking about a very interesting and important field!

This is the organization that oversees and assures that the hospitals conform to established regulations and procedures and assures patient satisfaction by setting up rules and conducting periodic inspections of medical facilities: https://www.jointcommission.org/

People who work in hospitals to do quality assurance may or may not be doctors. Here is a site that will explain the process: http://www.slideshare.net/NcDas/quality-assurance-system-11713735

Here is an example of the person who might be overseeing the quality assurance function: http://www.beckershospitalreview.com/quality/what-makes-an-ideal-chief-quality-officer.html

I developed a quality assurance program for a medical facility to comply with JCAH requirements and assure patient satisfaction, and my background is in Business Administration. However, today people in those positions have the training as described above.

Best of luck!!