Dear Ana- That is a very interesting question. The CEO of the hospital has many jobs and patient satisfaction is one of them. Patient satisfaction is also the job of the Chief Nursing Officer, the Nursing directors and nurse managers- but I would also say that even the nurses at the bedside are responsible for this as well. In our unit, we have a survey that is sent out after the patient goes home. We use a company called Press Ganey to gather all of our data and then return it to us with some direction about how we might improve our care by changing the way we talk to our patients, things we post- or simply sharing the feedback of the patient perspective with the care-givers. You might be more interested- if your passion is for quality and data gathering-- to pursue a career in a company like Press Ganey or Studor. They are focused on these aspects the medical field's work. Recently, we had a person from Press Ganey come out to show everyone how to run and interpret reports. She had formerly been a nurse and then started working for Press Ganey, so I don't know if they require RN licensure or that background to work there? Best of luck in your future!