3 answers
Landon
Student
Alpharetta, Georgia
5
Questions
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How often do you interact with customers as a Computer Systems Analyst?
I'm interested in getting a career in information technology.
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3 answers
Jay Dobin
Programmer
2
Answers
Highland Park, New Jersey
Updated
Jay’s Answer
I don't think that there is a blanket answer for this. It depends on the type of system and who your "customers" are.
You will have some customer contact because that is a necessary part of the job.
Sometimes customers might have a lot of contact up front but then you might go off and work for a while before you ever get back to them. Some customers want constant give and take.
You will have some customer contact because that is a necessary part of the job.
Sometimes customers might have a lot of contact up front but then you might go off and work for a while before you ever get back to them. Some customers want constant give and take.
Scott Kelley
Lead Software Engineer
10
Answers
Lake Arrowhead, California
Updated
Scott’s Answer
Communicating/coordinating customers/stakeholders is one of the primary responsibilities of the systems analyst. So how often do these communications occur? The short answer is: as often as needed to correctly elicit and correctly analyze the requirements, confirming your results with the stakeholders.
But there are differences between a business analyst and a systems analyst. BAs are usually attached to a group called "Product" or something similar. BAs and Product folks in general communicate with the customers a great deal.
In contrast SAs are seen with larger projects, insuring that subsystems work properly together. They might also work with systems engineers in larger projects. Since SAs are at a higher level, insuring pieces fit together, any issues found at this level need to be worked out directly with the stakeholders. BAs many times do not have the technical skills required by the SA's job.
But there are differences between a business analyst and a systems analyst. BAs are usually attached to a group called "Product" or something similar. BAs and Product folks in general communicate with the customers a great deal.
In contrast SAs are seen with larger projects, insuring that subsystems work properly together. They might also work with systems engineers in larger projects. Since SAs are at a higher level, insuring pieces fit together, any issues found at this level need to be worked out directly with the stakeholders. BAs many times do not have the technical skills required by the SA's job.
Thanks for the help.
Landon
RAVI REDDY
Product Marketing Manager
101
Answers
Middletown, New Jersey
Updated
RAVI’s Answer
There is one key item in your questions that will define the answer to your question: "Customer".
As a system analyst you may or may not have direct contact with the end customer depending on the company you work for and how the company is organized. Your customer may be the sales people, the marketing team who request specific things in the product and/or the service to meet the end customer. You may even talk or meet the end customer at conferences, trade shows or conventions.
In other words: the number of times you need to interact with the customer depends on who the customer is. It is internal customers like sales, marketing or others interactions will be more often than the actual end customer which may or may not happen at all.
Systems Analyst job is an important part of any company to analyze the business needs, customer needs, user needs etc and translate them into creating a system, software product or a service that customers use. I consider that as the nucleus. You would need to partner closely with business teams on one hand and developers and testers on the other hand, read and research about the specific industry and business segment. You will learn a lot and you will have variety of information to play with.
Wish the very best for your future career, whatever it may be.
As a system analyst you may or may not have direct contact with the end customer depending on the company you work for and how the company is organized. Your customer may be the sales people, the marketing team who request specific things in the product and/or the service to meet the end customer. You may even talk or meet the end customer at conferences, trade shows or conventions.
In other words: the number of times you need to interact with the customer depends on who the customer is. It is internal customers like sales, marketing or others interactions will be more often than the actual end customer which may or may not happen at all.
Systems Analyst job is an important part of any company to analyze the business needs, customer needs, user needs etc and translate them into creating a system, software product or a service that customers use. I consider that as the nucleus. You would need to partner closely with business teams on one hand and developers and testers on the other hand, read and research about the specific industry and business segment. You will learn a lot and you will have variety of information to play with.
Wish the very best for your future career, whatever it may be.