to approach your work with enthusiasm, desire to learn, be polite to other staff members and. of course more importantly, all patients. Good luck!
Scheduling, canceling, re-scheduling patients appointments and/or consults
Monitoring the electronic wait list
Preparing the patient for clinic visits
Ensuring patient forms are completed accurately
updating demographics and insurance information
Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Most importantly you are often the first person to greet the person and set the tone for the patient and the visit! Your approach can be very instrumental in how their visit goes.
MAs are essential to the functioning of a medical office. The medical assistants I have worked with have done some or all of the following, but it’s very practice-dependent:
- set up exam rooms
- greet patients
- gather basic history
- take vitals
- assist with exams and procedures
- chaperone exams as needed
- clean and reset rooms
- clean equipment
- place orders
- coordinate follow up
The most important roles are part of the bigger picture:
- make the patient feel comfortable and welcome
- help keep the providers’ schedule running on time
- troubleshoot challenging situations.
- work well with a team of people all with the same goal.
Hope this was helpful!