8 answers
Miracle
Student
Ilesa, OS
1
Question
Asked
919 views
Can an introverted empath choose Human resources career path or customer service management?
Need inspiration. I'm a recent Graduate wanting to transition into HR or CSRM role
8 answers
Nikolaos Zormpas
Global Manager – Digital Services Offerings / Technology, Software & Services Offerings Marketing
88
Answers
Athens, Greece
Updated
Nikolaos’s Answer
Hi Miracle!
So the quick answer to your question is that it definitely is. To begin with, having empathy is of crucial importance for both Human Resources and Customer Service Management roles. In HR, empathy will allow you to understand and address the needs and concerns of employees while fostering a supportive and productive work environment. It also helps in conflict resolution, employee engagement, and building a positive company culture. In customer service, empathy is a key element when it comes to understanding customer needs and concerns, providing excellent service, and of course ensuring customer satisfaction and loyalty.
If you feel that you need to build on your extroversion, you can always work towards that direction by gradually exposing yourself to more social situations and practicing communication skills. You can always start with small steps, such as participating in group discussions or even networking events that require more interaction. Over time, these experiences will help you become more comfortable and confident in social settings.
And now that I am thinking about it, you can even use this journey as a personal success story in either role. As someone who has firsthand experience in developing extroversion skills, you can train others to do the same. Leveraging your own experience, you can motivate people around you and provide targeted advice on how to improve their interpersonal skills. This unique perspective can be an extremely valuable tool in your career, as you will be able to relate to and support individuals who may want to do the same.
Hope that helps!
Best regards,
Nikolas
So the quick answer to your question is that it definitely is. To begin with, having empathy is of crucial importance for both Human Resources and Customer Service Management roles. In HR, empathy will allow you to understand and address the needs and concerns of employees while fostering a supportive and productive work environment. It also helps in conflict resolution, employee engagement, and building a positive company culture. In customer service, empathy is a key element when it comes to understanding customer needs and concerns, providing excellent service, and of course ensuring customer satisfaction and loyalty.
If you feel that you need to build on your extroversion, you can always work towards that direction by gradually exposing yourself to more social situations and practicing communication skills. You can always start with small steps, such as participating in group discussions or even networking events that require more interaction. Over time, these experiences will help you become more comfortable and confident in social settings.
And now that I am thinking about it, you can even use this journey as a personal success story in either role. As someone who has firsthand experience in developing extroversion skills, you can train others to do the same. Leveraging your own experience, you can motivate people around you and provide targeted advice on how to improve their interpersonal skills. This unique perspective can be an extremely valuable tool in your career, as you will be able to relate to and support individuals who may want to do the same.
Hope that helps!
Best regards,
Nikolas
Thank you so much, can't wait to put this advice into action!
Miracle
Alexandra Obrochta
HR
1
Answer
Indianapolis, Indiana
Updated
Alexandra’s Answer
Ultimately, the specific career may be less important, as a variety of skills and strengths can apply to both! As such, I'd encourage you to focus on the job descriptions - to see where your skills best align, and research the company to understand the culture/industry, and what sort of enviornment you would be working in and with whom. However, within HR there is a very wide range of roles and responsibilities, based on the job, so this may be an easier choice, since you could change roles, if what you initially pick is not a fit. Whereas, in customer service, the range of the work may have a less wide range of roles and responsibilities, so if you don't end up enjoying it, it may be a bit harder to shift roles. But again, I would encourage you to research the company, and really spend time reading through job descriptions, to see where your strengths best align, and the sort of role that would be a good fit for you and your strengths!
Jennifer Regala
Sr. Benefits Analyst
4
Answers
Campbell, California
Updated
Jennifer’s Answer
Definitely! I work in Human Resources (HR) and I'm an introvert myself. HR has a wide range of fields where you can succeed and grow. These include benefits, program management, reporting, analytics, and more. A good starting point could be to explore roles as an HR generalist or specialist. This will allow you to gain valuable experience and discover which aspect of HR sparks your interest the most.
Your advice was so helpful!
Miracle
Amy Greenholz
Human Resources Advisor
10
Answers
New York, New York
Updated
Amy’s Answer
The short answer is yes! Those in HR come from a variety of backgrounds and preferences. Those who prefer more introverted focused roles can excel in areas such as HR data & analytics, maybe compensation or less "client-facing" roles that may not require as much energy. Having said that, client-facing roles (e.g. HR generalist, HR practitioner) may be a good choice to challenge yourself and gain broad experience which is beneficial especially earlier in your career.
Thank you! This advice is very helpful
Miracle
Martha Kramer
Corporate Training, Communications
315
Answers
Stamford, Connecticut
Updated
Martha’s Answer
Hi, Miracle. I understand your concern and think that Nikolas provided excellent advice. Below, I have provided links to articles with further perspective.
About Human Resources (HR), there are many different types of roles, such as benefits, payroll, labor relations, training, succession planning, etc. So, naturally, it will draw people with different skills and background. Plus, HR will be different in different organizations, e.g., in smaller organizations an HR person may fulfill more functions. So if you want to do a more analytical type of job, you may want to look at larger organizations.
I found fewer articles about extroverts in customer relationship management, but one link is below. Remember that there are different roles there, also. Probably, call center-type customer service would not be a good fit. Plus, AI is eating into those kinds of jobs. But acting as a consultant to implement solutions or doing special projects could be excellent fits.
Good luck!
upstartHR - https://upstarthr.com/what-is-a-good-hr-job-for-introverts-reader-question/
SHRM - https://www.shrm.org/topics-tools/news/hr-magazine/7-career-tips-introverted-hr-pros
Salesforce - https://www.salesforce.com/ca/blog/you-re-introverted-customer-reps-may-be-some-of-your-most-effect/
About Human Resources (HR), there are many different types of roles, such as benefits, payroll, labor relations, training, succession planning, etc. So, naturally, it will draw people with different skills and background. Plus, HR will be different in different organizations, e.g., in smaller organizations an HR person may fulfill more functions. So if you want to do a more analytical type of job, you may want to look at larger organizations.
I found fewer articles about extroverts in customer relationship management, but one link is below. Remember that there are different roles there, also. Probably, call center-type customer service would not be a good fit. Plus, AI is eating into those kinds of jobs. But acting as a consultant to implement solutions or doing special projects could be excellent fits.
Good luck!
Martha recommends the following next steps:
Thank you so much!
Miracle
James Constantine Frangos
Consultant Dietitian & Software Developer since 1972 => Nutrition Education => Health & Longevity => Self-Actualization.
6072
Answers
Gold Coast, Queensland, Australia
Updated
James Constantine’s Answer
Hello Miracle!
Absolutely, an introverted empath can certainly pursue a career in Human Resources (HR) or step into a Customer Service Management (CSRM) role.
Introverted Empath in an HR Role
Even though they might be more reserved and reflective, introverted empaths can shine in HR positions. HR roles often involve behind-the-scenes work, dealing with employee relationships, managing payroll, overseeing benefits, and recruiting. These duties are well-suited to the strengths of an introverted empath, such as attention to detail and superior listening skills.
Advantages of an Introverted Empath in HR
Empathy: Introverted empaths possess a deep sense of empathy, enabling them to connect with employees and comprehend their needs more effectively.
Active Listening: Being excellent listeners, introverted empaths can address employee issues and foster positive relationships.
Sensitivity: Their enhanced sensitivity can assist introverted empaths in cultivating a more inclusive and supportive work environment.
Introverted Empath in a Customer Service Manager Role
A role in Customer Service Management (CSRM) can also be a fitting choice for an introverted empath. CSRMs typically lead teams that directly engage with customers, cater to their needs, solve problems, and ensure customer satisfaction. Even though the role might involve some direct customer interaction, introverted empaths can excel by concentrating on team leadership and strategic planning.
Advantages of an Introverted Empath in CSRM
Empathy: The empathetic nature of an introverted empath can aid in understanding customer needs and expectations, resulting in superior problem-solving and customer satisfaction.
Leadership: Introverted empaths can be efficient leaders by offering clear instructions, promoting open communication, and empowering team members to achieve success.
Attention to Detail: Their meticulous approach can help them spot areas for improvement and devise strategies to elevate customer service experiences.
Blessings,
JC.
Absolutely, an introverted empath can certainly pursue a career in Human Resources (HR) or step into a Customer Service Management (CSRM) role.
Introverted Empath in an HR Role
Even though they might be more reserved and reflective, introverted empaths can shine in HR positions. HR roles often involve behind-the-scenes work, dealing with employee relationships, managing payroll, overseeing benefits, and recruiting. These duties are well-suited to the strengths of an introverted empath, such as attention to detail and superior listening skills.
Advantages of an Introverted Empath in HR
Empathy: Introverted empaths possess a deep sense of empathy, enabling them to connect with employees and comprehend their needs more effectively.
Active Listening: Being excellent listeners, introverted empaths can address employee issues and foster positive relationships.
Sensitivity: Their enhanced sensitivity can assist introverted empaths in cultivating a more inclusive and supportive work environment.
Introverted Empath in a Customer Service Manager Role
A role in Customer Service Management (CSRM) can also be a fitting choice for an introverted empath. CSRMs typically lead teams that directly engage with customers, cater to their needs, solve problems, and ensure customer satisfaction. Even though the role might involve some direct customer interaction, introverted empaths can excel by concentrating on team leadership and strategic planning.
Advantages of an Introverted Empath in CSRM
Empathy: The empathetic nature of an introverted empath can aid in understanding customer needs and expectations, resulting in superior problem-solving and customer satisfaction.
Leadership: Introverted empaths can be efficient leaders by offering clear instructions, promoting open communication, and empowering team members to achieve success.
Attention to Detail: Their meticulous approach can help them spot areas for improvement and devise strategies to elevate customer service experiences.
Blessings,
JC.
I appreciate this, thank you for the advice.
Miracle
James Schindler
Risk Analyst
5
Answers
Austin, Texas
Updated
James’s Answer
Hello Miracle,
Certainly! Over the years, I've gathered a wealth of experience from diverse HR roles. While I'm not an introvert myself, I've worked alongside many who are. Interestingly enough, I've noticed that there are more introverted than extroverted employees out there. This means that many of your colleagues will likely understand and connect with your perspective. The key to thriving in any field lies in embracing your authentic self. Always remember to stay true to who you are while keeping an eye on your goals and you will ultimately find success!
James
Certainly! Over the years, I've gathered a wealth of experience from diverse HR roles. While I'm not an introvert myself, I've worked alongside many who are. Interestingly enough, I've noticed that there are more introverted than extroverted employees out there. This means that many of your colleagues will likely understand and connect with your perspective. The key to thriving in any field lies in embracing your authentic self. Always remember to stay true to who you are while keeping an eye on your goals and you will ultimately find success!
James
Amanda Biel
Human Resources
1
Answer
Austin, Texas
Updated
Amanda’s Answer
Hi! Responding as an HR professional currently in a rotational program where I am given the opportunity to explore many spaces within HR. HR roles often require a deep understanding of employee needs and concerns. As an empath, you can excel in creating a supportive work environment.
The answer is absolutely! An introverted empath can thrive in both Human Resources (HR) and Customer Service Management. Here’s why:
Human Resources (HR)
Policy Development: HR also involves developing policies and procedures, which can be a good fit for introverts who prefer working independently. Compensation is an area of HR where professionals work more independently to ensure our pay structure is competitive. HR Analytics is another great space to explore!
Customer Service Management
Listening Skills: Empaths are great listeners, which is crucial for understanding and resolving customer issues.
Patience and Compassion: Your natural patience and compassion can help in dealing with difficult customers and providing exceptional service.
Problem-Solving: Introverts often excel at thoughtful problem-solving, which is essential in customer service roles.
Tips for Success
Set Boundaries: Ensure you have time to recharge, as both roles can be emotionally demanding.
Leverage Strengths: Use your empathy to build strong relationships and your introverted nature to focus on detailed, thoughtful work.
Continuous Learning: Stay updated with the latest trends and best practices in your field to enhance your skills.
Both career paths offer opportunities to leverage your unique strengths as an introverted empath. It’s all about finding the right balance and environment that suits your personality and skills.
The answer is absolutely! An introverted empath can thrive in both Human Resources (HR) and Customer Service Management. Here’s why:
Human Resources (HR)
Policy Development: HR also involves developing policies and procedures, which can be a good fit for introverts who prefer working independently. Compensation is an area of HR where professionals work more independently to ensure our pay structure is competitive. HR Analytics is another great space to explore!
Customer Service Management
Listening Skills: Empaths are great listeners, which is crucial for understanding and resolving customer issues.
Patience and Compassion: Your natural patience and compassion can help in dealing with difficult customers and providing exceptional service.
Problem-Solving: Introverts often excel at thoughtful problem-solving, which is essential in customer service roles.
Tips for Success
Set Boundaries: Ensure you have time to recharge, as both roles can be emotionally demanding.
Leverage Strengths: Use your empathy to build strong relationships and your introverted nature to focus on detailed, thoughtful work.
Continuous Learning: Stay updated with the latest trends and best practices in your field to enhance your skills.
Both career paths offer opportunities to leverage your unique strengths as an introverted empath. It’s all about finding the right balance and environment that suits your personality and skills.
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