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Can an introverted empath choose Human resources career path or customer service management?

Need inspiration. I'm a recent Graduate wanting to transition into HR or CSRM role

Thank you comment icon Embarking on a career in Training and Development offers a unique opportunity to contribute to both Human Resources and Customer Service. This role allows you to work behind the scenes, focusing on how you can enhance the skills and training of HR and Customer Service professionals, thereby adding significant value to these crucial areas. Nadra Khan

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Subject: Career question for you

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Nikolaos’s Answer

Hi Miracle!

So the quick answer to your question is that it definitely is. To begin with, having empathy is of crucial importance for both Human Resources and Customer Service Management roles. In HR, empathy will allow you to understand and address the needs and concerns of employees while fostering a supportive and productive work environment. It also helps in conflict resolution, employee engagement, and building a positive company culture. In customer service, empathy is a key element when it comes to understanding customer needs and concerns, providing excellent service, and of course ensuring customer satisfaction and loyalty.

If you feel that you need to build on your extroversion, you can always work towards that direction by gradually exposing yourself to more social situations and practicing communication skills. You can always start with small steps, such as participating in group discussions or even networking events that require more interaction. Over time, these experiences will help you become more comfortable and confident in social settings.

And now that I am thinking about it, you can even use this journey as a personal success story in either role. As someone who has firsthand experience in developing extroversion skills, you can train others to do the same. Leveraging your own experience, you can motivate people around you and provide targeted advice on how to improve their interpersonal skills. This unique perspective can be an extremely valuable tool in your career, as you will be able to relate to and support individuals who may want to do the same.

Hope that helps!

Best regards,
Nikolas
Thank you comment icon Thank you so much, can't wait to put this advice into action! Miracle
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Jennifer’s Answer

Definitely! I work in Human Resources (HR) and I'm an introvert myself. HR has a wide range of fields where you can succeed and grow. These include benefits, program management, reporting, analytics, and more. A good starting point could be to explore roles as an HR generalist or specialist. This will allow you to gain valuable experience and discover which aspect of HR sparks your interest the most.
Thank you comment icon Your advice was so helpful! Miracle
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Amy’s Answer

The short answer is yes! Those in HR come from a variety of backgrounds and preferences. Those who prefer more introverted focused roles can excel in areas such as HR data & analytics, maybe compensation or less "client-facing" roles that may not require as much energy. Having said that, client-facing roles (e.g. HR generalist, HR practitioner) may be a good choice to challenge yourself and gain broad experience which is beneficial especially earlier in your career.
Thank you comment icon Thank you! This advice is very helpful Miracle
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Martha’s Answer

Hi, Miracle. I understand your concern and think that Nikolas provided excellent advice. Below, I have provided links to articles with further perspective.

About Human Resources (HR), there are many different types of roles, such as benefits, payroll, labor relations, training, succession planning, etc. So, naturally, it will draw people with different skills and background. Plus, HR will be different in different organizations, e.g., in smaller organizations an HR person may fulfill more functions. So if you want to do a more analytical type of job, you may want to look at larger organizations.

I found fewer articles about extroverts in customer relationship management, but one link is below. Remember that there are different roles there, also. Probably, call center-type customer service would not be a good fit. Plus, AI is eating into those kinds of jobs. But acting as a consultant to implement solutions or doing special projects could be excellent fits.

Good luck!

Martha recommends the following next steps:

upstartHR - https://upstarthr.com/what-is-a-good-hr-job-for-introverts-reader-question/
SHRM - https://www.shrm.org/topics-tools/news/hr-magazine/7-career-tips-introverted-hr-pros
Salesforce - https://www.salesforce.com/ca/blog/you-re-introverted-customer-reps-may-be-some-of-your-most-effect/
Thank you comment icon Thank you so much! Miracle
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James Constantine’s Answer

Hello Miracle!

Absolutely, an introverted empath can certainly pursue a career in Human Resources (HR) or step into a Customer Service Management (CSRM) role.

Introverted Empath in an HR Role

Even though they might be more reserved and reflective, introverted empaths can shine in HR positions. HR roles often involve behind-the-scenes work, dealing with employee relationships, managing payroll, overseeing benefits, and recruiting. These duties are well-suited to the strengths of an introverted empath, such as attention to detail and superior listening skills.

Advantages of an Introverted Empath in HR
Empathy: Introverted empaths possess a deep sense of empathy, enabling them to connect with employees and comprehend their needs more effectively.
Active Listening: Being excellent listeners, introverted empaths can address employee issues and foster positive relationships.
Sensitivity: Their enhanced sensitivity can assist introverted empaths in cultivating a more inclusive and supportive work environment.
Introverted Empath in a Customer Service Manager Role

A role in Customer Service Management (CSRM) can also be a fitting choice for an introverted empath. CSRMs typically lead teams that directly engage with customers, cater to their needs, solve problems, and ensure customer satisfaction. Even though the role might involve some direct customer interaction, introverted empaths can excel by concentrating on team leadership and strategic planning.

Advantages of an Introverted Empath in CSRM
Empathy: The empathetic nature of an introverted empath can aid in understanding customer needs and expectations, resulting in superior problem-solving and customer satisfaction.
Leadership: Introverted empaths can be efficient leaders by offering clear instructions, promoting open communication, and empowering team members to achieve success.
Attention to Detail: Their meticulous approach can help them spot areas for improvement and devise strategies to elevate customer service experiences.


Blessings,
JC.
Thank you comment icon I appreciate this, thank you for the advice. Miracle
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Alexandra’s Answer

Ultimately, the specific career may be less important, as a variety of skills and strengths can apply to both! As such, I'd encourage you to focus on the job descriptions - to see where your skills best align, and research the company to understand the culture/industry, and what sort of enviornment you would be working in and with whom. However, within HR there is a very wide range of roles and responsibilities, based on the job, so this may be an easier choice, since you could change roles, if what you initially pick is not a fit. Whereas, in customer service, the range of the work may have a less wide range of roles and responsibilities, so if you don't end up enjoying it, it may be a bit harder to shift roles. But again, I would encourage you to research the company, and really spend time reading through job descriptions, to see where your strengths best align, and the sort of role that would be a good fit for you and your strengths!
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