Revenue Cycle Manager/Front Desk Director
Best part hands down for me is when a patient’s experience aides in their process of getting well. Simple smiles, patience, and compassion/empathy go a long way for people. Especially when they don’t feel good or don’t want to be at the doctor. I would say the worst part is in regards to burn out. Regardless of the position, as in your question, constantly being on the go can take a toll on your body both physically and mentally. Working in healthcare relies heavily on simple customer service, as you want to ensure you provide the best possible experience for your patients. Sometimes this means not taking things patients say personally or being polite when people become unruly. At times it can become overwhelming/draining if you do not provide yourself with routine self care. For example taking a day off, stepping away for a few minutes to relax and re-center your mind, eating properly, etc. As with any job, you must pro-actively take care of yourself, or your body will remind you to.