I am not a probation officer, however I have been in the law enforcement/security/corrections field for the past 17 years. In looking back on my career, one of the biggest things I wish I knew was your greatest tool that you have in your tool belt is your mouth and using it to speak to people. Having started my career in law enforcement in a desk position, then to patrol, and then to a corrections spot, I wish I had done it the other way around. In working the past 2 years in a variety of law enforcement positions within the county jail I work for I totally wished I had started my career in the jail first and then went out to the streets to work. You definitely learn quickly in how to talk to people when you only have handcuffs, a flashlight, and a radio on you and you are locked in a room with 48 men who are accused of all kinds of crimes ranging from unpaid tickets to Capital Murder. I also wished I had learned in the beginning not everything is solved with an arrest or citation, meaning sometimes you can solve things by thinking outside the box and helping someone out and truly succeed.