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What other options for jobs opportunities, will be available to me, in Human Resources, when robots start taking over the working industry? As this is fast approaching.

Hello, I am college sophmore hoping to graduate college with a degree in Human Resource Management. human-resources management leadership

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Josée’s Answer

Hello! I do not work in the HR industry but wanted to share my opinion while someone else in HR give you their perspective. In my company, we now have fewer HR representatives and you are correct that some aspects have been automated. Nothing replaces the value of human interactions though and so I believe there will always be a place for people in theses roles. I recently was very inspired by researching a new role I had never heard of before called the "Chief Happiness Officer". It made me think that HR like every department is evolving and the Covid/lockdown will keep pushing forward the transformation. I would not be worried about the HR roles being completely automated and would focus on what makes you passionate about the work, including researching & understanding how companies are evolving. For me, the idea of a role like the Happiness Officer, focused on driving workplace happiness (!), almost made me want to change my career it sounded so interesting. Asking the question around the available opportunities once you graduate is also a very prudent approach. I am interested in reading what someone in HR would recommend.

Follow your passion whatever is may be and more information in the link below:

https://gethppy.com/hrtrends/what-does-a-chief-happiness-officer-actually-do

Josée recommends the following next steps:

Covid Impacts, HR : https://www.thehrdirector.com/business-news/leadership/rise-happiness-officer/
https://www.forbes.com/sites/jeannemeister/2020/03/31/the-impact-of-the-coronavirus-on-hr-and-the-new-normal-of-work/?sh=76aa47ab2b60

Thank you! I appreciate the research you provided. Harmony D.

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Suzanne’s Answer

I have 20 years of HR experience and can honestly say that I don't believe robots will be replacing humans anytime soon. Robots have MANY limitations. For one, robots cannot replicate a very good customer service experience, especially with people issues (which tend to be very nuanced). As a related example, my prior company outsourced basic HR support to an offshore company (using call center humans, not robots) and realized that even that does not work and creates immense frustration with employees. In the end, they began to move back toward in-house onshore HR support.

It's also important to remember that HR people are focused on ensuring there is not unintentional (or intentional, of course!) discrimination happening and unfortunately bots are very problematic in this way. Bias in artificial intelligence is a big issue/concern. Most HR teams would consult with legal counsel and realize that a robot in lieu of a human is not advisable.

There are so many parts of HR that rely on humans and are not replaceable by a bot. Yes, bots can help create efficiencies and streamline processes but I would not be worried that there will be no HR jobs available.

Thank you so much. This is another perspective I greatly appreciate. I will consider this as I am making my decisions. Harmony D.

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Sam’s Answer

That's a fantastic question!

The field of AI (Artificial Intelligence), IA (Intelligent Automation) and Robotics is on fire. The technology is deployed to support providing fast, efficient and data-driven service to the organizations, with that in mind, the role of HR professionals is becoming more and more strategic to leverage data and analytics to be able to provide greater value to the organization.

The filed of data analytics and it's application in HR continues to grow, but not near full fruition or saturation yet! That would one interesting field to consider jumping on now!

That said, not all future HR opportunities will be solely technology based, we will still need humans to continue connecting with humans. You see, technologists are partnering with psychologists to try to understand the human emotions how they work and come to play in the workplace. That would another place HR professionals want to continue to grow and focus on, the Human side of the equation. Continuing to develop your emotional intelligence, communication and people skills at large will continue to be a great asset for working in the HR space.

Change Management is another interesting field to be in now due to the ongoing development in the HR practice and how organization


I found this article By Harvard Business School quite informative on future HR jobs.

Happy Reading

https://hbr.org/2020/08/21-hr-jobs-of-the-future

Thank you for all the tips and gems. I'll look into what the article has to offer. Harmony D.

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Kimberly’s Answer

Interesting question and one that has definitely been discussed in the HR world. As everyone is stating in their answers, the companies will always need the human aspect of HR. Not everything will be automated. Specifically for HR, a robot will give you the data but it is up to a human to gather the insights and create new initiatives. HR is not going to go away, in fact, it is shifting to become more analytical. I recommend taking a few excel/stats/analytics courses to understand the basics. You will be more valuable to a company if you have these skills. Even just understanding basic terms will help you in the long run.

Another thing to point out too is the HR field is growing. Companies are realizing the importance of HR departments and their abilities to add extraordinary value to their employees. My advice to you is to continue learning on this path of joining the HR field. Learn to understand business aspects, analytical procedures, and learn to lead with heart.

Thank you so much. This is an additional information that I needed. A good food for thought. Harmony D.

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Kimberly’s Answer

This is a great question and one to consider for the future! I also had the same thought when I was studying for the degree in HR Management but I quickly learned that the HR field is growing alongside all the technology being created. As others have stated above, humans will always need the human interaction, not just having a robot or an AI system answering all their questions. Plus, robots can only provide so many answers before someone needs to go in and interpret those answers. Sure the technology can give you any data you want, but it's up to the humans, the HR Professionals, to figure out what the data means and how to further drive results. The HR field may not be the same as it was before the technology but it is shifting to working with the technology instead of against. As you continue your studies, I recommend taking some analytics class to continue to stay updated with the trends of the world and HR. Best of luck!
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Skip’s Answer

1st off, loved the idea of "Chief Happiness Officer"... and totally agree with this as a role for me once I grow up! (ha).

Regarding HR and the needs for this career in all industries, considering the future is going to show more growth surrounded by robots and not humans in the future, I'd expect the goods news is we will still have Facilities to house the robots and many other fields to support the widgets they produce! So, it maybe true we could see a decline if people managers that would support the Human Production worker that we have seen in the labor force, but we have also seen an increase in MANY fields to off-set this shift in staffing: Engineers, Programmers, Analytic Data Scientist, Mechanics, Logistics, … not to mention that some other responsibilities can also fall under the HR Organizations, such as Security, Facility Management, Environmental Health & Safety.,,, to name a few.

So, not being a HR professional myself, but do see candidates for many of these roles within the electronics industry routing through HR, along with the growth of R2D2, I'd say learn additional skills that help support the future with required skills to keep the industry moving in the right direction. If I were to recruit for a company that had a need for Programmers, I'd want to learn more about this Programming fields and what makes one successful and tools/applications they would need to know - along with screening to see if they would be a good fit for my company and team player. My father was a HR professional for over 45+ years, post his military career... and LOVED this field and would say, just be passionate about what you Want in your career and you'll succeed!

This is something new to me. Thank you for bringing it to my attention. Harmony D.

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Jonathan’s Answer

Yes, this is a great question to pose especially given the ongoing transformation in how we conduct business. That, and how this impacts those in the Human Resources profession. Kimberly in her post is absolutely correct in how HR professional are focusing on people analytics to proactively identify opportunities for their respective clients. There are numerous centers of excellence in the HR field such as Rewards, Digital, Consulting, Business Partnership as a few examples of where this comes to life. More and more businesses are looking to their HR team being at the forefront in strategizing key objectives as it pertains to key business outcomes and talent strategies. As mentioned in the previous posts, encourage you to continue focusing on your learning along with cultivating relationships with those in field along with perhaps some business leaders to see how and what they expect from their HR professionals.

Thank you very much. Harmony D.

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Harold’s Answer

I cannot answer that question. Sorry.

It's alright. I appreciate your help Harmony D.

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