Tell us what has been your best work achievement to this point in your career. What made this achievement important?
Hello Quiana. My best work achievement is loving what I do. My passion is helping customers and being able to relate with them on any level. Not taking rudeness personally, but instead, using it as a tool to understand the customer. It’s important to listen to people and let them know that you hear and understand the concern and intend on helping ease/resolve it to completion. This way you build trust, loyalty and longlasting relationship with customers.
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Whenever Customers Appreciates something on the call, like he was struggling with this issue for more than 2-3 hours and unable to fix it and when I fix it quickly, he will be extremely pleased and appreciates the knowledge we have.
Great question! I believe my best work achievement to this point in my career would be the promotions that I recommended for my direct reports over the years. I believe that a manager, no matter what level, should always surround themselves with people who know more than they do. I encourage my direct reports to learn from me as much as I learn from them. I always look for the good in my subordinates and try to guide them to become good managers themselves.