Tell us what has been your best work achievement to this point in your career. What made this achievement important?
Hello Quiana. My best work achievement is loving what I do. My passion is helping customers and being able to relate with them on any level. Not taking rudeness personally, but instead, using it as a tool to understand the customer. It’s important to listen to people and let them know that you hear and understand the concern and intend on helping ease/resolve it to completion. This way you build trust, loyalty and longlasting relationship with customers.
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Great question! I believe my best work achievement to this point in my career would be the promotions that I recommended for my direct reports over the years. I believe that a manager, no matter what level, should always surround themselves with people who know more than they do. I encourage my direct reports to learn from me as much as I learn from them. I always look for the good in my subordinates and try to guide them to become good managers themselves.
Whenever Customers Appreciates something on the call, like he was struggling with this issue for more than 2-3 hours and unable to fix it and when I fix it quickly, he will be extremely pleased and appreciates the knowledge we have.
Things happen when we believe in something