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How can I become an IT technician?

I want to become an IT technician and I want to know how I can become one

information-technology it technician information-technology-and-services it-support informationtechnology
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Michelle’s Answer

Hello! I love your interest.
As a computer engineer graduate, my first job was an IT Technician,

Find a CompTIA online course that provides you a learning path and badges, so you can show to potential employers and colleges how much knowledge and abilities you have.

Your local workforce office or school may help you gain free access to these courses.

Cloud technologies are currently in demand and will be great for you future career.

Thanks,
Michelle
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Tracy’s Answer

I'm glad you are interested in becoming an IT technician. An IT technician is a professional who installs, troubleshoots, and fixes the hardware and software in a computer system. There are different types of IT technicians, such as desktop support technicians, network technicians, and server technicians. Depending on your interests and goals, you may want to specialize in one of these areas.

To become an IT technician, you will need a mix of education, technical skills, and experience. Here are some steps you can follow to pursue this career path:

(1) Complete a qualification in Information Technology
This could be a diploma, an associate degree, or a bachelor's degree in IT, computer science, or a related field. A qualification will help you learn the fundamentals of IT, such as networking, programming, security, and troubleshooting. It will also make you more competitive in the job market. You can find some online courses that can help you prepare for a qualification - https://www.coursera.org/articles/what-is-an-it-technician

(2) Join a professional association
A professional association is a group of people who share the same occupation or interest. Joining one can help you network with other IT professionals, access resources and opportunities, and enhance your credibility. For example, you can join the Australian Computer Society (ACS) while studying or after graduation. The ACS offers certification and ongoing professional development for IT professionals - https://www.seek.com.au/career-advice/role/information-technology-technician_2

(3) Get certified
A certification is a credential that validates your skills and knowledge in a specific area of IT. Getting certified can help you demonstrate your expertise, increase your confidence, and boost your employability. There are many certifications available for IT technicians, such as CompTIA A+, Cisco CCNA, Microsoft MTA, and more. You can find some entry-level certifications to get started - https://www.coursera.org/articles/what-is-an-it-technician

(4) Gain experience
Experience is one of the most important factors for becoming an IT technician. You can gain experience by working as an intern, a volunteer, or a freelancer for various organizations. You can also create your own projects or participate in online challenges to practice your skills and showcase your portfolio. You can find some online platforms that can help you gain experience - https://www.indeed.com/career-advice/finding-a-job/what-is-an-it-technician

I hope this information helps you on your journey to becoming an IT technician. Remember that learning is a continuous process and that you should always keep yourself updated with the latest trends and technologies in the field. I wish you all the best! 😊
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Mohammed’s Answer

As Michelle recommended, if you're planning to break into the IT industry, the easiest way to start is through ServiceDesk.

You will start off in a "L1 Service Desk" or similar role, As long as you know the basics of IT, you will do well here. I highly recommend you take time to do "CompTIA A+" which is a certificate that will teach you the basics of computers.

Lastly, start applying for jobs ! Try to search the job market and apply daily.

My first job in IT was cleaning printers and fixing them and now I'm a Systems Engineer. Goodluck !
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Edward’s Answer

Hey Tony,

Just commenting on this question from the teams perspective of how important IT technicians are in the smooth running of day to day operations. I work in a software company, and our IT Technician is core to the sales teams in the office. The daily support required is essential to keep people and processes working efficiently. Also, this efficiency to get IT issues resolved helps our teams respond to our customers faster.

Our IT Technician covers a wide ranging role of important tasks, including; General IT support and issue fixes, software related updates, Hardware issues including the office network (wireless also) etc; In addition to the general IT support our IT technician is also one of the first people that our new employees meet - they deploy the new macbook, ensure the email is set up and configured, plus a general walk through of the hardware and software within our company. Hence out IT technicians have an important role to play in onboarding new employees and ensuring they are efficient in their work with IT hardware and software.

Hope this help!
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Steven’s Answer

I would say the best certifications to gain if your just starting out or thinking of getting into IT is CompTIA A+, Microsoft 365 fundamental's, Microsoft azure fundamentals & CompTIA Network+

This will give you a rounded view of the basics in IT and 99% of business use Microsoft's platforms and applications so have knowledge of them will be very helpful, and build on from there looking at the different certs and areas of IT and see which one peaks your interest the most.

IT is a great industry to be in, no two days are the same & you'll constantly be learning new things and adapting your skill set
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PAUL’s Answer

Being an IT technician in today's market is a fantastic role to hold. It's a clear testament to your commitment to resolving the common problems that many customers face. As you gain more confidence in this field, you might find it beneficial to expand your skill set. Adding specialized skills to your resume can make you a go-to expert in a particular area. Let's say, for instance, the heating system in my house starts to falter. I would likely want to consult with an HVAC specialist after initially speaking with a general heating professional. This is because the generalist may not be equipped to tackle my specific issue, regardless of the brand of my heating system.
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Andrew’s Answer

Hi there, that's a fantastic question you've asked! The guidance provided here is absolutely amazing and full of wisdom. In my view, the first step is adopting a problem-solving mindset. This involves digging deep to find the core of an issue and resolving it to bring a smile to the client's face. As many have pointed out, there are numerous certifications you can earn to enhance your skills as an IT technician. I've personally completed a few CompTIA certifications. Another important aspect to remember is the willingness to continuously learn and discover new methods to tackle any tech problem that comes your way.
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Steven’s Answer

I would say the best certifications to gain if your just starting out or thinking of getting into IT is CompTIA A+, Microsoft 365 fundamental's, Microsoft azure fundamentals & CompTIA Network+

This will give you a rounded view of the basics in IT and 99% of business use Microsoft's platforms and applications so have knowledge of them will be very helpful, and build on from there looking at the different certs and areas of IT and see which one peaks your interest the most.

I would also advise to build a home lab if you can i.e. use virtual machines (virtual box or VMware)
There is also things like cisco packet tracer for learning networking & security (its free and can be found on their netcad website)

IT is a great industry to be in, no two days are the same & you'll constantly be learning new things and adapting your skill set
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