Career questions tagged customer-support
What’s the best way to position extensive customer-facing and operations experience when pivoting into remote operations or customer success roles later in a career?
I’m finishing a business degree after many years of professional experience and looking to move from frontline support into more strategic, process-driven roles. I’m interested in how others have successfully reframed their experience for this type of transition.
What classes are out there for Customer Service representatives?
I really need to work on my social skills and I know that there are speech classes, but I want to know what classes are specifically for working in Customer Service. #customer-service #social-skills #customer-support
Is customer support at an airline easier or harder than customer support in other industries?
I'm thinking about working in customer support, but I hear it's hard dealing with unhappy customers on the phone. Is it the same for airline customer support? Please tell me in what ways it can be harder or easier. This question was posted by a CareerVillage administrator on behalf of the students of CareerVillage. #airline-industry #customer-service #customer-relations #customer-support #customer-satisfaction