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How and what do you do handle situations with hostile or aggravated people involved with law enforcement ?

I'm a senior in high school going to study criminal justice in college.

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James’s Answer

Assess the situation. Make every effort to de-escalate the situation but always mindful of any escalation that would rise to the level of presenting a risk to officer safety. Be aware of the spatial relationship between you and the other person, also noting the other person's body language.

Remain disinterested, meaning remain open, flexible and unbiased. Be mindful of your tone and volume, maintaining your role as a professional law enforcement officer. Maintain a continuous rapport. Recognize that many times when people are upset, they are not really listening, they are just waiting to interrupt. Often, it's taught that law enforcement officers should display a "command presence", when in reality, you should display a "professional presence."

If the situation involves the arrest of a hostile person, remain professional. Never be ruled by adrenalin responding in anger or using profanity. Understand that they will often make personal comments, including making nefarious comments about your ancestry, etc.

James recommends the following next steps:

Seek out training in de-escalation tactics.
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