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As a pediatric nurse in a hospital setting, what is the most effective approach to support and comfort parents when they are overwhelmed by emotions such as bawling, yelling, etc.? #Spring26

I am a high school senior who aspires to become a pediatric nurse. I am naturally empathetic and I understand how emotional it is for parents when their child is facing serious complications. I am asking this question because I want to prepare myself early and learn the best ways to comfort families, whether it is giving them kind words or simply offering a hug. It is hard to see someone feel overwhelmed, and I want to be someone who provides comfort and support to patients and their families during those difficult moments.

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James’s Answer

Empathetic people naturally seem to do well in comforting families whose loved ones are ill or injured,so you will probably naturally succeed. Fortunately, you will learn a lot as you go through nursing school and work training from veteran nurses/mentors.
As a pediatric intensive care physician I learned a few things about how to comfort my patients' families:
Never say "I know how you must feel".
Allow emotional outbursts, and remain quiet and supportive.
Maintain warm eye contact.
Actively listen - don't just talk.
Rely on colleagues to help. Social workers and chaplains can be very helpful.
Be sure all members of the care team agree in advance of any discussions about what to say about diagnosis and prognosis and recommendations.

Best to you.
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Kelsi’s Answer

That's a great question! As child life specialists, we often provide this kind of support. It's really important to listen and acknowledge feelings. We aim to keep everyone—patients, families, and staff—emotionally safe. If you'd like more tips on how to do this, you can visit the website emotional-safety.org.
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