among that, we can also run into the adverse communication of the customer who knows more than us. Often they've done their research and want more info on a product that we just don't know. Generally speaking, these customers already know what they want and they are just looking for affirmation that they are making the right choice.
Communication plays a key role in every single job. Even if it's just you running a business and don't have employees. You still need to have those communication skills to be able to speak clearly with your customers.
The majority of the world spends their time talking, which means there are very few listeners. Learning to know when to talk and when to listen is something we do our entire lives, but it is not as easy as it sounds. Being patient enough to let the other person talk, but confident enough to politely interject when they don't stop.
Knowing what you should or shouldn't say and in what setting. Communicating something important to someone before half truths are leaked is a major issue in the corporate world. Communicating outside of your bubble is an issue. This is difficult for many people and many departments and teams. It's just not thought about.
Additionally, it's really important to know what form of communication should be used when.
If you are updating a friend or relative that does not require a response or conversation right away, write a letter (yes people still do that). It really helps to practice those communication and "writing" (not as in using a pen or pencil, rather putting words together in a way that makes sense to the reader) skills.
If you have an urgent question that needs an immediate answer, call the person. This helps you practice the verbal communication skills that are so important. We all have to talk to people or in front of people at some point in our careers. Knowing how to say what you can put on paper and being able to handle unexpected questions and interruptions is important.
If a single topic of conversation takes more than 3 texts or emails, just call.
If you want or need a response, but it is not urgent and might be longer than should be written in a text or instant message (more than a couple short sentences) send an email. Again, practicing those writing skills. If you aren't sure someone checks their email, text or message them to let them know you sent it.
These are things we all struggle with every day regardless of the career we choose. Learning how to deal with these things sooner rather than later will go along way in your career.
-Giving feedback - giving feedback to clients, XFNs, communication, holding teams accountable. It can be hard to give negative feedback, feeling like you might criticize others, even when it's in the best interest of the relationship.
-Imposter syndrome - It can take time to shed this one. Feeling comfortable and confident asking questions, especially when you’re new, is hard.
-Speed at which things evolve - keeping up and getting comfortable with change and ambiguity. Depending on where your first job is, work can move fast. This can be a hard to transition from school where you’re used to instant confirmation (A+ on a test), while at work you might have to set your own goals for yourself or it can take longer to see the output of the good work you are doing.
In my work, regardless of the setting, the amount of paperwork is the biggest negative. I spend as much time with online or paper documentation as I do helping people communicate more effectively. Many administrators want their own forms used for data collection, which leads to duplication of our efforts. Payors, such as insurance companies, also have their own forms.
Hope that helps!
Hannah Kruse’s Answer
I work for a technology company in operations. The most difficult part of my job is also one of my most favorite parts of my job. Our company is constantly evolving and changing. We are constantly having our resources updated and new information communicated to us. Staying on top of all the newest policies, promotions and news is what is the most challenging..If you find a good way to stay organized and up to date with your resources and be sure to read all the communications that comes through, it makes it easier to stay up to date.
As a leader- I need to always be mindful of what’s on their mind. What motivates them, how well I recognized each associate and do I provide room for growth in their daily work path. Our days are different from one to another and work does needs to have a purpose ,otherwise associates feel drained and not happy. So, making sure my team feels valued, they feel connected to one another is a daily effort that I need to keep up.
What helps me-and has helped in the past is doing research and reading books- I get new ideas, new vision and I deliver to my team. Keeping in mind thar we are all here to drive the company mission also the key component of the daily delivery to keep the team on track as to why are they here and how their daily connection delivers an impact on our client.
So, as a leader- sounds like keeping your team happy is easy but it does take a lot of work and patience.
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