As an attorney, you want to have what’s called “professional empathy.” You SHOULD be able to put yourself in the client’s shoes and consider what you would want and how you would want to be treated if you were in the same situation. How would you feel if the same set of circumstances were happening to you and what would you expect from your lawyer? But you also have to balance that by making boundaries around yourself personally. Remember, the best thing you can do for a client you care about is be the best attorney you can be. Focus on how to do what needs to be done to effectively represent your client. Give them competent legal advice by going over the specific law or policy, telling them how it applies to their case and what options they really have. Maybe even consult with another attorney with experience in that area of law and see how they would handle the case if you feel you may be too personally involved and need a second opinion (that would still protect attorney client privilege). Stop short of doing anything that is not a lawyer’s responsibility. Compare your actions to what you would do for a close family member who is not a client.