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Context: I am currently a student in the Ophthalmic Technician Program. I plan to graduate in May 2019. I became immersed in this career because it involves my favorite subject: anatomy and physiology, pathology, and medical technology. There were many fields to get into, but this program really caught my eye (literally and figuratively speaking). After I graduate, I plan to get my certifications and begin working in an interesting, complex, and advancing career.
College: I currently attend Triton College, in River Grove, IL. I have been a student since January 2015.
Other Education: Certifications I plan to obtain through IJCAHPO: COT - Certified Ophthalmic Technician COMT - Certified Ophthalmic Medical Technologist OSA - Ocular Surgical Assisting ROUB - Registered Ophthalmic Ultrasound Biometrist
Activities: Reading (Horror, Sci-Fi, Medicine, Biographies, Fantasy, Mystery/Thriller, etc.) Volunteering Phi Theta Kappa (3.5 GPA and above) TRIO Student Support Services (Mentoring) Languages Foodie Travelling Concerts Museums
Job Experience: Mentor (Triton College, 2017-Present): Provide prompt, accurate, and friendly customer service via telephone, text, e-mail, and in person to students in the TRIO program. Assist students with program evaluations, registration, financial aid, transferring assistance, mentoring, tutoring, etc. Maintain contact with students in regards to their short-term and long-term goals. Assist the Program Director and/or Supervisor with office projects, such as filing student contacts, GPAs, financial statements, transfer applications, create flyers for meetings or events, etc. Maintain inter-office communications within all departments for inquiries regarding students’ financial account, records, grades, etc. Volunteer and train in different departments and maintain current and new skills. Cashier (Triton College, 2016-2017): Provided prompt, accurate, and friendly customer service via telephone and in person to students regarding financial accounts, tuition, and payments. Handled cash, credit/debit, check, money order, and EFC transactions for students, print card reloads, duplicate IDs, COMPASS test, CLEP test, POWER test, graduation degree/certificate petitions, vending machine refunds, etc. Assisted the Bursar/Cashier manager with any office projects, such as filing invoices and receipts, contacting students for loan and financial aid refund checks, mail out copies of payment receipts, office notices, and invoices. Maintained inter-office communications within all departments for inquiries regarding students’ tuition or financial account. Receptionist (State Farm, 2015): Provided prompt, accurate, and friendly customer service via telephone and in person. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Implemented a customer-focused, needs-based review process to educate customers about insurance options. Assisted office representatives and agents with handling policy holder’s requests such as address changes, adding/removing coverages, contacting Underwriting to process changes, mailing thank you and check-up cards and letters to policyholders, adding/removing policyholders for SFPP, billing requests.
Soft Skills: Communication Flexibility Motivation Patience Problem Solving Abilities Teamwork Time Management Work Ethic
Hard Skills: Spanish Language (reading, speaking, and writing) Typing Speed: 60 WPM Machine Operations (computers, copy machines, fax machines, phone systems, etc.) Anatomy Optics Speech Writing Medical Terminology Microsoft Office