I currently work in the AT&T Consumer Credit & Collections Department.
On a day to day basis I utilize critical thinking and problem solving skills to assist our
customers with making payment arrangements on past due mobile accounts.
In my role as a Manager Support Team agent empathy and effective communication
skills are also important as many of the customers I speak to are often upset about
different issues on their accounts.
Hi Ezhilarasi. Great question. The answers above are right on target as well. I wanted to give you something else to think about which does not always come across as being that important. Soft skills. Soft skills seem to be an afterthought bc most applicants are always more interested in filling the requirements of the job with the necessary training. However, in the day to day life in corporate america, you'll find that soft skills really are necessary to help you build your "brand" and help you get that leg up with leadership. So in looking at training.... look for things like Presentation Skills, Telling your Story, Building Trust with Leadership and really important Emotional Intelligence. These will teach you skills for capturing your audience and presenting your work.
Hope that helps.
1. Focus on the situation at hand, not the individual person
2. Take the initiative to improve
3. Think beyond the moment
currently I work in the Command Center Department for Dell Inc. as Senior Analyst for Sales Departments. Skills that I use to develop my position are: English Skills (writing), be communicative since I work directly with managers, organized (you need to know how to prioritize your daily tasks), cooperative (we have ERG's activities), people skills is always required, because you have co workers that have different opinions, pro active (always helps to be ahead of any situation).
I hope this helps you out :-)
Collaboration with Diverse Teams
The Ability to Engage with Upper Management
These are skills that I've come to appreciate during my time in the industry and have no doubt that they are transferable in many others. I hope this helps!
You will need to focus on stress and time management. In order to manage stress you have to manage your time wisely. <span style="background-color: transparent;">You have to set a routine for yourself and stick to it for the most part. Once you get into the groove of a routine it will be much easier for you to manage your time and have enough time for everything you need to do (including relaxing). Make yourself to-do lists on a weekly basis, use Google calendar or a planner to keep track of events, deadlines, and due dates. In addition to setting a routine and sticking to it, plan out relaxing activities into your day. Or set aside a time, after everything is done for the day, that you can have "me" time. I have also personally found it essential to not only find time for myself but also make use of that time in a way that is best for me and my holistic wellness. I have found the HeadSpace app to be an essential tool in helping me relax and generally feel more relaxed throughout the day, Guided meditation, even if you have a busy schedule, will make you feel more at ease and relaxed throughout the day as a whole (not just when you have the time to relax and focus on that "me" time).</span>
<span style="background-color: transparent;">Set a routine.Use Google Calendar.Set aside Me TimeWrite weekly to-do lists and use a planner.Find a peaceful and restful activity that will help you feel relaxed.</span>
I'm currently a software engineer at a mobile gaming company. The team that I am on is a central tech team, and I work on front end web development for admin tools. Other than needing programming and problem solving skills, you also need to be able to communicate effectively - what you are confused about, what you need to know, what others need to know, etc. to minimize miscommunication. You also need to be able to cost your work effectively; we plan our tasks in 3 week sprints, and costing the amount of time some task will take is very important to staying on track and planning for long term goals.
Thanks for your thoughtful question. I have a career in Corporate Social Responsibility and I find that the skills I require every day, have much to do with our core values at AT&T. They act as a “compass” for guiding the work we do and serve as a reminder to me that my job centers around helping to serve others.
AT&T Core Values include:
- Live true.
- Think big.
- Pursue excellence.
- Inspire imagination.
- Be there.
- Stand for equality.
- Embrace freedom.
- Make a difference.
As you grow in your career, your own core values can also become your brand and the skills that you take with you, no matter what your job or role is.
In my role at AT&T, "Make a Difference" is especially important. I have the honor of working with employees who are passionate about helping others and making an impact in the communities where we live and work. And even though we are facing unprecedented times in our history, we can still make a big difference. It just means being able to pivot or innovate how we do that.
Best wishes for success in your educational and career goals.
#manager #and #the #k-12-technology #edtech #personal-development
Melisa recommends the following next steps:
This role varies based on the industry, more likely to be fixing any technical problems, so being technically strong is very important.
• Manages time well
• Critical thinker
• Analytical Skills/Interest in Finance and Pricing
• Team Player/Interest in Partnering across BU
• Excels in conflict resolution
• De-escalate in verbal and written communication • Proactive
• Works quickly but efficiently
• Works well with meeting project deadlines
Written and verbal communication - Used internally and externally with our customers.
Prioritizing - balancing multiple priorities
Customer Service - Having a great business relationship and rapport with our customers.
Ezhilarasi these are skills that are beneficial both personally and professionally.
I work with a Networking major as a Manager, Customer Experience. Few important skills that is required for an effective job delivery is as below
1. Effective listening skills. You have to be an active listener
2. Empathy. Whether it is with your team or with the customer, empathy is important.
3. Teamwork. Always stay connected with the team.
4. Be the guide and lead by example.
5. We get a lot of customer escalations almost daily. As a manager, please ensure you are always on top of these situations
6. Have candid discussions about career with engineers and give right directions that could help them with their career growth.
7. Learn to accept critic feedback and be a good critic yourself.
I am a manager in the support department at a large tech company. I'd be happy to share more about the skills needed in my position.
Communication - Effectively communicating is key, in any position that you may be in, and definitely in a management position. I need to communicate both with my direct reports, my teammates, managers above me and other departments. It's important to tailor your communication appropriately to the intended audience. For example, the manner in which I communicate with my direct reports may vary from when I communicate with other departments. Further, the communication style I use may vary from one direct report to another, depending on their individual communication style.
Adaptability - It is important to adapt to change in a positive and constructive manner. There may be new policies, processes or procedures that are rolled-out and you need to be open to the changes, quick to react and quick to learn new actions.
Leadership - The ability to lead a team is paramount as a manager. A strong manager is not simply a boss, but a leader. To me, this means leading by example and demonstrating a partnership with my team. It means that I educate on the importance of my team's positions and work to tailor my leadership to their learning style
I hope this was helpful!
A lot of great answers really in this trail and they cover most of skills I still work on to this day. So here's my 2 cents to this list:
Patience: As a Manager, it takes patience to keep giving feedback day in day out often on the same topics to almost always the same people before we see the light at the end of the tunnel. It takes patience to help drive some initiative since almost always you face a few hurdles out of the gate before you start seeing the change/difference you envision. It takes patience to in fact simply listen actively and then work on your response
Habits: Not a skill really but a trait? There is very cool book called Atomic Habits by James Clear. Buy a copy. You are a result of your habits and the systems you create and a lot of them can be created when you are a student.
As a student, therefore if you work on developing all the skills mentioned in the answers above and develop the patience to wait for the change you know is coming and if you have a system/habits that set you apart, you are nearly there.