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[Advice to Career Computer Science students] Should I start as a developer or an operational support in a technology company.

As an operational support intern, I began to wonder whether I should convert to full time and stay in the same team (operation support) or request a team change and become a developer instead? One of my main concerns is which starting point will be most beneficial to my future professional progress. Aside from these two positions, any other suggestions for roles are appreciated.

Thank you comment icon Hi, Your problem is one that many computer science students face when they graduate. There are some differences in the expertise required for the two positions.It is recommended that you choose a position that is better suited to your abilities. I hope you make the right choice for yourself. jing wan
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Chiranjib’s Answer

Operational support and developer roles require different skills. So, if you think you can switch right away from operational support to development that may not be feasible or wise. I suggest that you take a piece of paper and jot down points you think would be needed to play the role of operational support versus that of a developer.

A developer would usually need a higher level of skills. If you think you have it, go for it. Personally, I find the developer profile more lucrative than operational support, but that's just me. My reasoning is, that at the end of the day I would get to contribute to product development. But it's just me.

Give this a thought. Please do not rush in your decision.
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Taris’s Answer

I will try to add up on top of all the previous answers with a different perspective. In general, in junior positions, developers make more money than tech support. Nowadays, corporate demand for developers is super high, so there's a lot more opportunities in development than in support.

Having said that, developer roles requires a lot of programming (obviously) but analytical and logic skills, and the ability to breakdown complex problems in smaller units usually make a good developer. On the support side, you'll be requested to have a lot of problem-solving, and depending on the role, soft skills as well (if you're facing end-customers).
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PK’s Answer

I will suggest go for developer option, you will have better career in future.
Thank you comment icon Hi PK, could you provide some more explanation for the Student to help them understand why they should do this? Alexandra Carpenter, Admin
Thank you comment icon Being developer, you have better learning opportunities for new technologies, faster career growth and financial rewards than operational support. PK Gupta
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Shantanurao’s Answer

You are not alone my friend! There a lot of College Grads who face this. I would suggest you try analyzing the job you are at and the job you think you want to do, Basically make a pros and cons list for both of them. In the process I am pretty sure you will have your answer
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Mahadev’s Answer

Developer or Tester. You should switch to the respective one based on your current skills. Growth is based on your commitment and progress.
Continuous learning and innovations help progress better in DEV/TEST Roles.
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Dee’s Answer

It definitely depends on your interests. Are you better at being behind the scenes creating or up front working with people? If you are a social person who likes to interact with people, you can satisfy the itch for some IT development while at the same time helping, supporting and engaging others to ensure they get what they need.
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robin’s Answer

Many people will start in support and move their careers into other areas of computing. Look at the programming languages and techniques used in development - check the internet for information and read some books from your local library on software development. Even reading blogs will familiarise you with the terms used. You will need to show a genuine interest in the subject and look for courses or companies willing to give on-the-job training.
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Lili’s Answer

Depends on your interest. Yes developer is more individual contributor and operation needs more social connect, but when you talk about future, it will be your interest that leads you to overcome all the difficulties and frustration you may encountered during work.
Thank you comment icon Thank you so much for answering! David O.
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