Daniela Velásquez
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About
I’m a Senior Customer Success Manager at PagerDuty, helping companies get the most out of their technology to work smarter and respond faster. My career hasn’t been a straight line — I’ve worked in advertising, marketing, and even tourism before finding my place in the tech world. That mix of experiences taught me how skills can transfer across industries and how every job can help shape your path. I’m here to share those lessons, answer your questions, and hopefully help you feel more confident about exploring your own career journey.
Daniela’s Career Stories
How did you pick your career? Did you know all along?
Honestly, I had no idea all along. I started in advertising because I loved creativity, then worked in marketing and tourism — all very different worlds. Over time, I realized what I enjoyed most was connecting with people, understanding their needs, and helping them solve problems. That’s how I found my way into customer success in tech. Looking back, every job taught me something that I use today, even the ones I thought were “just temporary.”
Did anyone ever oppose your career plans when you were young or push you in a direction you did not want to go?
I didn’t always know what I wanted to do. My parents encouraged me to follow a path in engineering, but I was drawn to creativity and working with people. I started in advertising, moved into marketing and tourism, and eventually found my way into customer success in tech. Now I work at PagerDuty, a technology company, but I’m still me — bringing my creative and human side into everything I do.
In layperson terms, what do you actually do at work?
I help companies use our technology in the best way possible so they can respond quickly when something goes wrong. That means I talk to customers, understand their challenges, and guide them on how to get the most value from our tools. Think of me as a mix between a problem-solver, a coach, and a translator between the tech world and the people who use it.
What is the one piece of career advice you wish someone gave you when you were younger?
I wish someone had told me that the most important thing isn’t picking the “right” career from the start — it’s understanding what you truly love doing and what energizes you. Once you know that, the real work is finding creative ways to connect it to the job market. I’ve learned to read job descriptions like a map, looking at the “requirements” and figuring out how my skills, experiences, and even my personality can meet those needs — sometimes in ways that aren’t obvious at first. That mindset has helped me move from advertising to marketing to tourism and now to tech, without losing the parts of me that make my work feel meaningful.