Erica Kinch

For over a decade, I’ve built my career on one core principle: create solutions, not transactions. With 10+ years in retail, sales, and management, I’ve developed a strong foundation in leadership, operations, problem-solving, and customer experience. My work has always centered on understanding real needs and connecting people to clear, efficient, and impactful solutions.

I’m currently completing my B.S. in Computer Science, developing skills in data, programming, and AI/ML. I’m combining that technical foundation with my background in CX and operations to move into roles where experience, data, and technology intersect.

What I bring to the table:
• 10+ years in retail, including high-volume environments
• 8 years leading people, operations, and cross-functional execution
• Ability to translate complex information into clear guidance for end users
• High-volume, fast-paced problem-solving
• Strong coaching, communication, and leadership across diverse teams
• Technical skills in Python, Java, C++, SQL, Data, AI/ML, and workflow optimization

What I'm focused on right now:
• Data, analytics, and AI-driven problem solving
• Turning chaos into clean, efficient systems
• Bridging user needs → business goals → technical implementation
• Projects that blend tech, CX, and operational strategy
• Product/CX workflows, customer journey optimization, and friction reduction

Why my background matters:
Solutions only work when they solve the right problem. My experience gives me an advantage:
• I understand users — motivations, pain points, real-world behaviors
• I understand business — constraints, KPIs, operational realities
• I understand technology — how to build, refine, and scale systems

I bring all three together to deliver data-informed, human-centered solutions.