Sandeep Khandelwal

Hello everyone! I'm Sandeep Khandelwal, and I'm here to share some of my experience and offer guidance in the tech industry. I currently work at Atlassian, where I've spent over six years leading teams and managing high-stakes escalations for products like Bitbucket Cloud. With over 20 years of experience in the tech field, from software engineering to support leadership, I've seen massive shifts in how we build and manage technology.

I specialize in the core technologies driving modern development, including Git, CI/CD pipelines (Continuous Integration/Continuous Delivery), AWS, Docker, and Kubernetes. I'm passionate about improving processes, driving operational efficiency, and ensuring a customer-first approach. A few key accomplishments I'm proud of include leading a project that increased CSAT by 7% and NPS by 10% through improved escalation processes , and resolving hundreds of documentation issues to empower users. I hold multiple cloud and technical certifications, including Certified Kubernetes Application Developer (CKAD), AWS Certified Cloud Practitioner , and a Master of Science in Data Science —all of which inform my approach to systems thinking.

Whether you’re curious about how a large tech company handles product escalations, what skills are essential for a career in DevOps or Cloud technologies, or how to transition from a technical role into leadership and mentorship, feel free to ask. I can offer insight into topics like SaaS troubleshooting, utilizing tools like Splunk and Jira, and the difference between working in programming versus technical support. Ask me anything!